I lived at Broadgate Park for two years and I can honestly say that the only positive which I can find is the fact that it is situated so close to the University.
The main problem that you may be interested in if you are considering living at Broadgate Park is that the 24 security and a safe home from home environment which they advertise is not at all safe and this has been confirmed to me by the police.
At least one of the gates into the complex (which are supposed to be card access only in the night time) were always broken at some point during my two year stay which meant that anyone could just walk in to the complex. This is especially worrying as the complex is located so close to an estate which is known to be unsafe and a crime hotspot. On at least 3 occasions I had to call reception to alert them of the fact that homeless people were sitting inside the complex and drinking because obviously they cannot notice this themselves as their security is so poor.
The worst breach of security which occurred during my stay was when the car entrance gates had been broken for several months. A car drove into the complex, smashed their way into the Londis that was directly below my flat and stole high value products. Obviously this is not what you expect from a complex that advertises itself as safe and I certainly did not feel safe after this incident especially as they did not fix the gates until several months after this happened.
A further safety problem which was undoubtedly caused by the fact that at one stage neither the gates to the front of the complex or the gates to the bike storage room were working and were left permanently open. I had noticed that cut bike locks began to litter the floor in the bike storage room and then one day my flat mate discovered that the same thing had happened to his bike. A police man visited the scene and said that the site was not in fact secure at all and it was obvious that thieves had been targeting Broadgate Park. Broadgate Park were unwilling to help and refused to let us or the police see the CCTV which leads me to believe that either the CCTV wasn't working or they did not want to be proven as the guilty party. The police man said that their signs stating that they were not liable if bikes were stolen were invalidated by the fact that they had advertised themselves as a secure complex and it was clearly the opposite.
A further point not related to security is their terrible organisation. This was first obvious before I even moved there and they only gave me one mandate form for a studio shared by two people. Obviously when you are sharing with a friend you do not share a bank account and as they have many twin studios you would have thought they would realise this. When I asked if we could pay separately they said I should change the mandate form with tip-ex. On several occasions I went to pay my term's rent and they would tell me that I owed them my deposit or the previous term's rent because their computer system wasn't working or the staff were obviously too incompetent to organise this information correctly. This is worrying as they are dealing with very large sums on money and they are obviously incapable. Their incompetence reached it's peak when I finally moved out this summer. They have deducted half of the deposit of me and my room mate (totalling 250 pounds) to replace the carpet in our previous room. I have two problems with this. Firstly, the carpet is terrible, cheap and like sandpaper and would definitely not cost that much to replace but the main problem is that they have lost the inventory form which I filled in when I moved in where I noted this damage. I have complained to no avail and I am being punished for their incompetence or simply the fact that they are pretending to have lost my inventory form so that they can charge me to replace this carpet. Broadgate Park is absolutely notorious for only caring about making vast sums of money and not caring about the wellbeing of the students who live there.
A minor problem was the situation with receiving mail at Broadgate Park. The thing which I originally didn't like (but which may be commonplace in some blocks of flats) is that you don't have your own postbox you have to share it with everyone in your flat. Obviously this is not a desirable situation if you expect to receive sensitive documents in the post or have people living in your flat who are less than honest. To make things more difficult the postman who delivers post to Broadgate Park is often less than thorough in this job and post is often delivered to the wrong box or the wrong building meaning that you have no way of getting it. When ordering items off the internet which are to be delivered by courier it can become very difficult. The delivery men (usually) cannot gain access to the buildings and the buzzers outside of the buildings which are there for this exact reason never worked. I often saw delivery man standing outside angrily pressing the buzzers and getting no response. Reception refuse to take parcels for students which I find odd as the halls on campus would do this for the people who lived there. The result of this was students having to wait outside all day for delivery vans to arrive which is not the best situation to be in when you have lectures to go to or it is raining.
Further problems are that the oven they give you to cook in the studio apartments is far from adequate. It takes twice as long to cook some meat products in there than in a normal oven. They are also prone to breaking and overheating as they are given very little ventilation. When I moved in my "oven" was filled with dirt and the lightbulb thing inside was smashed which seemed very dangerous to me (also proof that they don't check the flats very thoroughly before the arrival of new students). A minor problem was that the electricity would often be tripped because of something someone else in your flat would do and this could mean your computer gets switched off all the time which obviously isn't good for it but also ends up with you losing your work. Then you have to go to reception and it takes ages for them to come and fix it and you often end up left without electricity.
The most disgusting problem was the infestation of silver fish. This was not a problem when I lived the Spruces but was terrible when I lived in Redwoods. I rang the reception about it and they casually said that they were aware of the problem and they could probably send a guy round to spray the edges of the room but I am probably not hoovering enough. It is not very nice to wake up in the night and have silver bugs running around your bedside table and walking around your "wet room" floor. They also get into your food and at one point I was completely put off eating by this problem. If Broadgate Park know that they have an infestation of bugs in one of their blocks they should sort it out before allowing new students to move in and not expect us to live like this.
To top it all off the reception staff are the most miserable and rude people I have ever encountered. The maintenance staff are all lovely and I cannot fault them but I do not understand how the receptionists got their jobs in the first place. Beside the fact that they are terrible at what they do as I mentioned above and cannot properly organise the operation they are incredibly unhelpful when you have a problem and are often just downright rude both on the phone and in person. When you visit the reception they are often too busy chatting or eating to deal with you anyway. The number which I was given in order to contact the 24 hour tutor was actually some poor woman's telephone number who, when I called, said that Broadgate had been circulating her phone number to students mistakenly and she had often been getting calls in the middle of the night. I have also tried to call reception in the night time with no answer so it is far from a 24 hour service.
Overall I would definitely not recommend Broadgate Park as a good place to stay during your time at Nottingham University. I certainly will not be staying there in my final year.
very very bad experience there.... Parents do NOT send your children there.... The rooms are awful, very thin walls so they won't be able to concentrate on exams, the staff are poor and I was treated terribly by this company.... No words to describe, I would give no rating if I could.
Cons: staff treat you badly, over-priced, dirty corridors, sick in corridors, loud music, thin walls, internet often broken, fire alarms throughout the night, flats broken into, rude reception, electric goes often, tiny rooms. disgusting in general.
Headline: Parents do NOT send your children to that horrible place, it will cause them problems with their hard earned degrees.
Summary: Terrible conditions and very rude staff.
I am not usually so harsh, but that place really warrants the review. I warn you, and think people should know so at least they do not have to suffer in that disgusting excuse for accommodation.
Broadgate Park is terrible. I had an awful experience with them. Zero stars.You would be shocked how badly they treated me. They left me homeless, claiming they sent correspondence, when they never, no emails or contact. Vastly overpriced, and disgusting rooms. Walls are thin, you hear everything! Leaving there was the best thing that happened to me. The worst place I have ever lived, don't waste your time with such a poor company and shoddy flats.
I'm afraid I have to disagree with every review on this board. I have been living in a studio flat in broadgate park for the past four months now and the flats are small, cosy, clean and contain up to date furnishings. The staff are extremly helpful - when the mains trip or a bulb burns out, they will come to fix it within 20 minutes. You can't really blame the accomodation for fire-alarms, people will set them off - you can be sure of that in any student accomodation, where culinary skills are not the best so to speak :)Finally with regards to noise - unless your neighbour turns up his stereo or tv to a very high level you can't hear anyone make any noise. All in all a great accomodation
As a teacher and lecturer and husband of a mature student who is having a very bad experience of Broadgate Park run by rapacious property company called UPP, this review constitutes a severe warning to all potential students here.
My fuller critique is available on my blog which had 10k hits in the last month and constitutes a serious warning to all students contemplating taking out an accommodation contract with UPP. The fuller story can be reached at this link. http://blogs.warwick.ac.uk/michaelwalford/entry/broadgate_park_nottingham/ .
Currently due to special circumstances through illness my wife only had 5 weeks of residence. Broadgate Park are refusing to pay anything back despite being paid in advance until January! This means we are owed about £1,000 which was all student loan!
I have particular worries for the well being of overseas students who will be in a more vulnerable position than we are which is bad enough!
This place gets a zero rating. I advise avoiding UPP student sites!
As reported I shall be taking things further with my MP. Take care and good luck to those in dispute.
i had been recommend by friends to stay at broadgate park before i start my study there, but once i was there. i can't wait till i get out....
i was so bad......if the person above u, having a shower not close the room properly or having a long shower then water will come through the ceiling, u report to the reception at mid-night, they come and only says to u, nothing we can do about it, they didn't shut the door, it been happening at least twice per week throughout the year,
when the contract ends, they don't want to repay the deposite, they will make up something in order to take all the £250. i spend a weekend to clean it up, which i regret doing so, no matter if u vacuum or not, clean up or not, they will keep all the deposite...why bother.....bad experience after all...... fon't choose it
UNIVERSITY OF NOTTINGHAM 'APPROVED' STUDENT FLATS - UPP BROADGATE PARK (ALL SITES, E.G. ALBION, CLOISTER, RADFORD, BROADGATE, LOWER COURT).
GOOD THINGS - NONE
BAD THINGS - FIRE ALARMS GO OFF 4-5 TIMES A DAY AND DURING THE NIGHT. PLACE IS DISGUSTINGLY DIRTY, MICE, INSECTS, CREEPY CRAWLIES. WALLS PAPER THIN SO CAN HEAR A PIN DROP NEXT DOOR. DONT BOTHER COMPLAINING TO THE STAFF - THEY DONT KNOW U R EVEN THERE AND DONT CARE.
AS LONG AS YOU PAY YOUR RENT THAT IS ALL THAT CONCERNS THEM - YOU ARE STUCK IN A 12 MONTH CONTRACT AND THEY KNOW THAT. SAVE YOUR MONEY - PLENTY OF NICE AND MUCH CHEAPER PRIVATE ACCOMMODATION IN BEESTON, OR EVEN BUY A MONTHLY BUS PASS AND LIVE FURTHER OUT OF BEESTON - WILL STILL BE CHEAPER THAN BROADGATE AND MUCH NICER.
SOME DAYS WHOLE FLATS ARE WITHOUT WATER, AND OTHER SERVICES - WHO CARES - STUDENTS WILL PUT UP WITH ANYTHING AND NOT SAY ANYTHING ... ESPECIALLY THE INTERNATIONAL STUDENTS.
BEWARE OF BROADGATE - THEY WILL DESTROY YOUR STAY IN NOTTINGHAM
Don't choose Broadgate Park!!! Don't make the same mistake...I have been dealing with the same situation than Owen (but at Cloister House) for all this semester and I can't stand one day more here.Unfortunately, the contract is one year long...You can listen EVERYTHING!!! And the situation becomes worse if you have noisy flatmates (as in my case), smoking and making noise after midnight.Staff do nothing at all. I have been fighting with this situation for several weeks. And obviously noisy flatmates don't want to chage. I was thinking to move to Albion, but I find it's the same.Owen: You have been removed from the list, but if you can contact me perhaps we can explain this to UPP. I'm Adriana Vazquez from Cloister House. (my surname is Vazquez, you can look at me in the uni portal, in case my mail is removed too).
Albion House is terrible! I have been in dispute with UPP since the first week I moved in here because there is NO SOUND INSULATION in the walls. I ended up on sleeping tablets because I couldn't get to sleep and got woken up by people in rooms on either side of me. You can hear conversations at EXACTLY THE SAME VOLUME AS IF THEY WERE IN THE SAME ROOM. The staff at UPP are completely unhelpful and even rude when you explain it to them. They trap you in a contract and then you can't get out of it when you discover the truth about their substandard accomodation. The rooms are NOT FIT FOR THE PURPOSE ADVERTISED - they are SLEEP DEPRIVATION and STUDY DEPRIVATION cells. UPP try to keep this quiet and hidden. DO NOT MOVE TO ALBION - EVER!!!
I totally agree with HoonKiat that the accomodation at Broadgate Park is really so terrible. And indeed I cannot see any point why students have different accomodation considtions while paying the same fees! The reply from the accomodation office is just they need time to refurnish all. So this work has to be done bit by bit in turn. Unfortunately the flat I live in is the worst of all in Broadgate Park. So shabby in facilities and the room is so small. I live in a self-catering flats managed by the accommodation office. And you really need to be careful about your choice. Although Broadgate Park is the largest community among all students living areas it is also the oldest. The facilities and room conditions at Albion and Cloister are much better than here! Particularly if you need to study on the new campus then I suggest you live in Melton Hall on the new campus or Cloister. Although the university does operate a hopper bus line, everyday it takes me forty mins to get to the new campus. Another problem is that I cannot see any point why the undergraduate flats are much better than the postgraduate ones, at least in room conditions!
Broadgate park is another off campus university owned accommodations. It is just 5 minuets walking distance from the West Entrance of the university. I would say the facilities in broadgate park is quite satisfied, as it has laundry rooms open 24 hours, community room with television, computer room though the computers are a bit old, pubs, church and grocery shop etc. Therefore, you don’t have to worry about spending your leisure times. There are various type of rooms in Broadgate, such as family house, undergraduates and postgraduates flat. The size of the study rooms varies from room to room, some people may get a bigger room, some people not. However, the study room is big enough for a person to live. Broadgate park is not a bad choice as it is pretty convenient for students to travel to the main campus or Jubilee campus or Sutton Bonnington campus.