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Monarch Airlines
by A Long
When I booked my holiday through Thomson, I expected to be flying with Thomson as I have on previous occasions. However, on this occasion the flight was sub contracted out to Monarch. Monarch spoiled and cheapened my holiday experience at both ends. They have tired old aircraft, the seat backs stop below the neck so provide no support ... for comfort or safety; you would get your neck snapped in a collision - i.e. they are dangerous! The cabin was extremely cramped and uncomfortable with no room for any movement (unless you are a hobbit) extremely awkward when other passengers need to move. There was not even enough room to lower the meal tray properly it ended up resting on the arm rests and my knee and got even worse when the passenger in front reclined their seat. The air was dry and got progressively staler throughout the flight, and there was not even the basic provision of air nozzles to control airflow. Both myself and my partner suffered from respiratory and throat irritation for a few days after each flight. The air hostesses were only interested in selling more product there were far too few rubbish collections and nowhere to store rubbish because there was no room. It was generally an experience of slow torture and time seemed to slow down. Until now for me personally, Ryan Air held the crown for worst customer experience, but they make Monarch look like rank amateurs in comparison. Had I known what the travelling conditions would be like, I would never have booked the holiday in a million years.
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Monarch Airlines
by AndieLou
Well we have finally learnt our lesson! Monarch Airlines are an absolute nightmare! We gave them the benefit of the doubt on 3 occasions following lengthy delays in one direction or the other! (I know we never learn)! We are now absolutely certain we will never fly with this airline again (even if their prices were half everyone ... elses)!
Recently returned from Ibiza after a 4 and half hour delay where we were told the original aircraft had 'technical faults' and had to be replaced by a different aircraft and crew. My parents travelled to Manchester airport today to be informed, surprise suprise, their Monarch aircraft has a 'technical fault' and a new aircraft/crew have to be drafted in which resulted in a......... 7HOUR delay!! Well that's up to now, they've yet to board!
My parents travel abroad at least 4-5 times a year and our family at least twice. Between us, and all the friends and family we've informed, we will NEVER fly with this airline again.
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Orenburg Air
by Igor K
I had to fly from Minsk to Orenburg via Moscow (Domodedovo) in May - June 2012. The connection from Minsk to Moscow was done by S7 (Siberian) airlines, and that was perfect - no problems, new plane, friendly stuards. However OrenAir flights (which S7 uses on this part of the route) were full of troubles.
First, flight Moscow ... - Orenburg was delayed for 2 hours, because they decided to merge two flights into one. Plane was packed, and pretty tight to sit in. Landing in Orenburg was terrible - we almost fall on the ground (they use Boeing 737 on this route). Everyone was quite scared.
On the way back - another trouble: we had even less luggage than on the way to Orenburg, however they claim we have extra luggage - more than 16 kg! They changed rules so that cabin luggage counts to the total weight (which is 20kg per passenger) - so untypical!!!. In the result our 2 pieces by 8kg that we took into cabin were charged almost $70 for overweight.
I heard that Lufthansa is making flights to Orenburg these days. Going to try in next time.
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