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      19.08.2012 14:46
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      Hopefully someone will buy out this airline sooner rather than later

      THE COMPANY
      Aer Lingus are an Irish airline company offering flights from Ireland to various destinations around the world.
      One good feature they have just added is called price lock. This allows you to 24 hours to book a flight with the guarantee that the price will not rise. It is a way of reserving a flight and price while you make your mind up. You can also book insurance, car hire and view hotels and rail tickets through the site.

      THE ROUTES
      Aer Lingus fly from Ireland to America, Spain, France, Canary Islands and many more. The UK Route are a follows:
      Aberdeen - Dublin, New York
      Belfast - Alicante, Barcelona, Faro, Lanzarote, London Heathrow, London Gatwick, Malaga, Tenerife
      Birmingham - Boston, Chicago, Cork, Dublin, Knock, New York, Orlando, Shannon
      Blackpool - Dublin
      Bournemouth - Dublin
      Bristol - Boston, Chicago, Cork, Dublin, New York, Orlando, Shannon
      Cardiff - Boston, Dublin, New York
      Edinburgh - Boston, Chicago, Cork, Dublin, New York, Orlando, Shannon
      Glasgow - Boston, Chicago, Cork, Dublin, New York, Orlando
      Isle of man - Boston, Chicago, Dublin, New York, Orlando
      Jersey - Cork, Dublin
      London Gatwick - Belfast, Boston, Chicago, Cork, Dublin, Knock, New York, Orlando
      London Heathrow - Belfast, Boston, Chicago, Cork, Dublin, New York, Orlando, Shannon
      London Luton - Waterford
      London Southend - Boston, Chicago, Dublin, New York, Orlando, Waterford
      Manchester - Boston, Chicago, Cork, Dublin, New York, Orlando, Shannon, Waterford

      ON THE PLANE
      The plane is typical of what you would expect from a budget airline. I have only flown short routes so am not sure if they are improved much for longer routes. The leg room is minimal, the storage space is minimal, the food options consist of average sandwiches costing around £5/6 and small drinks costing £3/4. I am not fussy when it comes to space and comfort on a budget flight but as you will see below I will use the word "budget" loosely. If you are going to provide a budget airline level or comfort and service you will need to have competitive budget prices.

      THE COST
      Just as an example I have compared flights with another budget airline for the same dates and routes.

      London Gatwick - Cork in September £139.98 with Aer Lingus, other airline £72.98

      London Gatwick - Dublin in October £74.97 with Aer Lingus, other airline £32.

      Recently I got a return flight for £50 which would have cost over £200 with Aer Lingus. The flight times were only minutes apart so I can't understand the big difference in price. It's certainly not on service.

      MY LATEST EXPERIENCE
      I have been flying to and from Ireland for many years now and occasionally use Aer Lingus. They used to have good offers and fly from a good range of UK airports. I had never had a problem with these until a few months ago. There was a lot of trouble with staff going on strike, the company hiring the use of other airlines' planes and staff and flights being delayed or cancelled.
      This trouble seemed to have settled down a bit so I went ahead and booked a single flight from Manchester to Cork. The flight cost around £85 single which I thought was a lot, but due to the fact that the flight time and date suited my needs and Manchester airport was easy for me to reach I decided to go ahead and book the flight. My flight time was around 6pm.
      I reached Manchester airport, checked in my suitcase and was given my boarding card, looking up on the board the gate number was not yet up which I had expected as I was there 2 hours before departure.
      I was on my way to get a drink and my mother phoned to say that she had looked at the flight online and it was saying it was delayed until midnight. I told her she was crazy as I had just checked in and nobody mentioned anything and the board still had the correct departure time.
      I soon found out she wasn't crazy and yes we were delayed 6 hours! I couldn't find anybody to ask in the airport but eventually an announcement came over a tannoy to say we were delayed until midnight and to go to customer service for a refreshment voucher. I carted my hand luggage around the airport looking for the information desk where they presented me with a voucher for £6.25.
      I then had to crack on with making arrangements, trying to find someone who was able to collect me from cork airport at 1.30am as there would be no public transport at that time. Luckily I have friends in Ireland who kindly sorted something out for me.
      I then called my mother to tell her she was right and as she had booked the flight for me to complain to the airline. When you book you enter your phone number and they say they will text or email you any changes to your flight, which wasn't done.
      I bought a few magazines and a bottle of water to keep me going a while and decided I would wait until about 8-9pm to get something to eat. Stupid mistake. There was only one bar/restaurant open in the whole place after 8pm. I went here and ordered fish and chips and half a lager, this cost £13. I was looking through the menu as I was eating and found that fish and chips were actually the cheapest item on the evening menu at £9. I don't know where they thought the £6.25 voucher was going to get anybody waiting 6 hours. Luckily the flight was quiet and there were no families on it as I'd hate to see someone try to keep a group of kids entertained for a few hours there inexpensively.
      It got to around 11.30pm and the time on the board changed to 1am. This kept going every single hour until we finally boarded the plane at 4am. The plane was not an Aer Lingus plane, it was a small propellored plane from a different airline, with their staff who were not at all pleasant (probably exhausted like the rest of us). I was lucky that someone was able to collect me at 5.30am at the airport, one man on the flight had another flight at 9am so was just going to stay in the airport, another said he'd have to fork out for a taxi.
      We got no reply to my mothers complaint to the airport, it's scandalous. If they had told me the day of the flight that it was going to be after midnight I could have set off for the airport later and made arrangements earlier.

      Unfortunately I may need to use them in future due to their departure airports and dates they offer. They would definitely be my last and emergency option only.

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        19.10.2010 12:18
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        great

        ~*another Airline. *~
        Just got back from Dublin yesterday and I when I go to the country I like to fly national carrier and there is only really too choices to get to Dublin from Edinburgh , aer Lingus or Ruinair (and there was no way I was going with them)

        * Who are they *
        Ireland National Carrier. and of course they are painted in green with a 3 leaf clover.

        ~* Destination *~
        They depart from 8 UK airports. Dublin is the main hub and they go to a range of destinations , America , Europe ect...

        ~* Price *~
        I paid £131 for 2 return flights to Dublin from Edinburgh HOWEVER!! I booked the wrong dates and had to re buy four tickets which cost £300 1 way for 2 people..but that was my own silly fault.! so not a bad priced air line .
        ~* on board*~
        Airbus A320 I think we flew on The seats are comfee and you have more space than a ryanair flight !! nothing special you didn't get that feeling you do stepping on to a BA flight. The hostess gave us a lecture about steeling the life jackets and was talking really fast as we where running around 10 minutes late but she was a bit rude. you have to pay for food on board .2 drinks for 5 euro.

        ~* Bad Points *~
        They are nothing special , I think for a national carrier of the country they need to be a bit special ( like KLM / BA ) they do care about the passengers.

        I would use again as it's only a 30minute flight to Ireland but deffently not a favourite airline , just another one in the skys.

        ciao.and dooyoo.

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        07.09.2010 12:47

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        Certainly worth considering for a long-haul to Florida

        BHX-Dublin-Orlando-Dublin-BHX. Very impressed with quick check-in at BHX, short flight to Dublin left on time and arrived early. Pleasant airport to hang around in while waiting for connection. Again, very impressed with flight to Orlando, food quality and quantity was very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Arrived 40 minutes early even after re-route to avoid a storm. Return journey the same, food not quite as good, but still very acceptable, and all flights on-time. I was able to sleep on the overnight flight, and I've never done that before. The cabin crew on all 4 flights were very friendly and helpful. Only downside, our cases weren't transferred at Dublin and followed on the next flight and delivered to our home the next day - according to staff at BHX this happens regularly with international transfers from Dublin. Not impressed with airport security at Dublin - wife bought a bottle of water at Orlando departure lounge and a very rude and self-important security woman grabbed it out of her hand and threw it in a bin when we arrived -I would have drunk it given the chance. But then within 10 feet of security you can buy another over-priced bottle - what's that all about? She completely missed the 2 cups of airline water in our hand luggage though! She may be very important but she's not very good at her job!

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        21.04.2010 15:54
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        Worth the extra fee quid!

        I have flown with AerLingus now a few times and I have to say, they are my favourite way of getting from London to Belfast for several reasons:

        Their website is very easy to use, as with any airline site, you go to the main page of their website (http://www.aerlingus.com) and use the booking tool which is on the main page. You simply select where you would like to travel too and from and enter the dates you would like to travel. You are then redirected to a page which shows you a calendar for each month you have selected giving you the lowest fares for each day of that month. Be warned however, just because fights are showing up as costing £0.00 on a day you are interested in, doenst mean that all flights that day are going to be at that price, more than not, it is only the 1st flight of the morning which gives such good prices. Click on the dates you would like to fly and it will bring up all flights and prices available on that day. Once you have selected the flights, you are given a price to pay which includes taxes and charges (this bumps the price up quite a bit as you might expect). There is also a £10 handling fee which applies to all flights which I find irritating as I am off the opinion that all charges like this should be put onto the cost of the flight as it can sometimes be the difference between choosing which airline to fly with.

        You are then brought to a screen where you are required to enter the personal details and email account of who is flying, this is very straightforward and takes a few seconds to complete. Once this is finished you are asked about your baggage. Like many airlines these days, you will have to pay if you wish to check a bag into the hold of the plane. Aer Lingus currently charge £10 per bag. Once you have confirmed this you can pay using your credit or debit card, unlike Ryan air, there are not charges for doing this. You enter your details and are sent a confirmation email which you must print out and take to the airport for check in.

        At the airport (which has always been Heathrow in my case), you must check in using the 'self check in' machines which are readily available in the check in area. This is a very simple process and is a matter of answering a few questions such as 'are you carrying anything for anyone else'. You are then issued with a boarding card and make your way through security to departures.

        The in flight experience is of a good quality. The seats on any aerlingus plane I have been on are leather and feel a lot more comfortable than the likes of Easy Jet or Ryan Air. You are also assigned a seat number when you are given your boarding card which means that there isn't a mad rush for the good seats. All of these being some of the reasons I prefer to fly with AerLingus. Refreshments can be bought on board from one of the air hostesses, unfortunately these are no longer complimentary.

        Overall, I have not had any problems with AerLingus, they provide a reliable, professional and efficient service and with a better on board experience than that of its rivals. It may cost slightly more for the flight, but I find this is cancelled out by the fact that they fly from Heathrow, which means one can get the tube to and from Central London, hence saving some money on the extortionate train fares of the Stansted and Gatwick Express.

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          02.02.2010 23:12
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          Lets itself down with unneccesary things.

          Aer Lingus provokes mixed reactions with me. On the one hand they are massively more professional and pleasant than Ryanair, Easyjet, or even British Airways, but on the other their extra hidden charges really let them down. So, a review of the bad and the good, in order:

          BOOKING
          ------------

          This is the part I hate. I get on their website, see a decent airfare, and soon discover that taxes are more than double, and worse still, extra charges are yet to be added. First there's the handling fee of £4 (last time I checked). Handling fee? What for? Why not include it in the price? It seems petty and dishonest to have it displayed on the third page of booking.

          But that's not all. There's also the luggage £8 each way for hold luggage (again, last time I checked), which is expected, but still disappointing considering bmi do not charge for this. Yet, again, there's more.

          Even once taxes, handling fees and luggage has been added on, there's also the charge to the credit/debit card.

          In the end, a flight that looked as if cost £19.99, ends up costing £60 if you're lucky. It's majorly offputting, and if there was any real competition on the routes, would make me switch straight away.

          CHECK-IN
          -------------

          This is where it gets better. Check-in is normally professional and punctual. All you require is ID/Passport for International flights and the booking confirmation number. It is even possible to do it at an electronic booth in some airports.

          BOARDING
          -------------

          Unlike Easyjet or Ryanair, seats are thankfully assigned, and so there is no need for a mad scrum of crazy folk. It's a bit more calm and civilised.

          ON BOARD
          -------------

          Seats are comfortable, the cabin is well adorned, and the professionalism of the flight crew is perfect. Planes are modern and it has a decent on-time record. The problem, like many airlines, is the food. Yes, you have to pay, and it's extortionate. So beware.

          Overall, Aer Lingus is trying to keep the balance between a lowcost model and a fully scheduled airline. It is a hard one to strike. Some elements are exceptional, others really let the airline down. I wouldn't mind (SO MUCH) paying £60 for a flight if I knew that is what I was paying from the start. To have extra charges piled up and added on is disappointing to say the least.

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          04.01.2010 00:57
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          very good low cost air line

          Being a bit of a nervous flyer im never expecting to have a positive experience when flying! When i first arrived at the air port it was all very straight forward. I checked in within 15 minutes as there are online check-ins in place so there is no hassle of queuing unless you need to board luggage - although the luggage queue was very short.
          When i got on the plane the seats were nice black leather and far more comfortable than easy jet with plenty of leg room! The staff were very kind and helpful. The only problem i would say is that although i was only on a short flight, there is not a lot of food available to choose from so i would recomment you purchase something to eat from the airport before hand. Other than that, you don't have to pay to use the toilet so for a low cost air line how can you complain! Airlingus is a completely no frills airline and i think it is a lot better than other cheap airlines such as ryanair which do not provide the same level of service as airlingus.
          I would highly recommend the company, the staff are particularly nice as well. I would happy to use them for longer haul flights as i think they would be happy to solve any problems i had.

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            22.07.2009 12:45
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            a no frills airline, and if you accept it as just that, you won't be disappointed

            My friends and I have just had our first experience of flying with Aer Lingus last week. And we were surprised to find that they were in fact a very good airline.

            We flew from Gatwick to Malaga and back again. The cost of the flights was cheap - much cheaper than with any of the other airlines, including EasyJet and espcially BA. The timings suited us better, and you can chose your outgoing and incoming times to fit in around you.

            The website is user-friendly, and I had no problems with it crashing, or taking too long to load. It made me feel that it was safe and secure to use.

            In terms of the actual flight, it was certianly no frills, in the sense that there is no meal provided and no entertainment either. But to be honest for a 2.5 hour flight - I don't need that and would rather pay less and not have those things.

            The leg room in the plane was pretty standard, but the seats themselves were very generously sized, and would even be suitable for the larger traveller to remain comfortable.

            The staff were friendly and polite. They do the usual serving of drinks, which are overpriced but not extortionate. they accepted GPB and Euros for payment. They had the standard sweets, perfumes and make up for sale too. No cigarettes or alcohol duty free, but that is standard in Europe now.

            My one thing that I don't like about flying with budget airlines are the added extras they charge you for. I'm sure BA charge for them too but just build it into the cost they show you. But with Aer Lingus we were charged for bags to go in the hold, and also for pre-booking your seats. It's not a huge expense, another £5 each way to select your seat in advance (if you want to be sure to be seated with your friends/family). I just don't particularly like the added extras, makes me feel that they are conning you slightly, although I'm sure they're not.

            To submit our advanced passenger information we decided to do it via our manage booking" page on the website. This was very easy and quick to do and no hassle at all.

            I would certianly use Aer Lingus again for any short-haul flight, and would recommend it to others - unless you like your creature comforts like a TV etc, then it's certianly not for you. If you accept that it is basic - just a flight, nothing more, nothing less then you won't be disappointed.

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            14.05.2009 10:01
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            Very good, would fly again with them.

            Two weeks ago I had my first experience with the Irish airline and I must say it was quite alright.

            I traveled in their new route from London Gatwick to Munich which was quite good news to me.
            Living in Southern England, the closest airport offering this route was Heathrow and only with BA or Lufthansa which I consider really good companies but not the best prices.

            Needless to say Aer Lingus tickets was 50% cheaper than I previously had paid to fly to Munich and their web page was very easy to use.
            Note that you have to pay for check-in luggage which can be up to 20 kg and you can either do it when buy your ticket online or at the airport when checking-in. Online is cheaper so it is worth to know in advance how much luggage you really need.

            I checked-in online one day before my departure and again it was quite easy and straight forward. You can choose your seats in advance and I really recommend doing that if you can.

            The only bad thing was their actual check-in place in Gatwick, as it was not very organized and not with the typical extra check-in desk just for drop-in luggage.

            During the flight they offer you a choice of hot and cold drinks, sandwiches, pastries... which you have to purchase as it would be expected in a budget airline.

            Also they offer "duty-free" products.

            The plane was a brand new Airbus which I thought had less space for the legs but apart from that alright.
            The crew was friendly and attentive. The pilot kept us informed about the flight which arrived on-time in Munich.

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              26.03.2009 12:23
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              Aer Lingus flying high in my opinions

              I recently flew from Belfast to Barcelona with Aer Lingus and would recommend them very highly. We booked through a travel agent so I was quoted a total price for the flights rather than searching myself and having the charges added on so I was not too disappointed.

              Baggage
              Aer Lingus only allows for 15kgs of luggage although in both airports we found the check in assistants were not very strict even though both mine and my partner's cases were nearly 20kg. They also state that only one piece of hand luggage could be carried on but I had two with no questions asked.

              Check-In
              Check-in staff were pleasant at both sides but I did find in Barcelona they were very strict about times and we were not allowed to check-in until exactly two and a half hours before the flight was due to leave despite there being people attending the desk. Security was also more lax in Barcelona as the attendant did not ask any of the usual questions about packing the bag yourself etc.

              Onboard
              I found that there was quite a lot of leg room in comparison to other airlines and the seats were very comfortable. There is a mouldable headrest which gives much better support to the neck and allows for a more comfortable nap en route. The staff were very friendly and attentive and were more than happy to serve food and drinks after they had finished with the trolley. They were also very helpful to passengers who needed assistance with bags.

              Overall I really enjoyed my flight with Aer Lingus and have booked two more flights with them since. They certainly have a satisfied customer here. After booking the recent flights myself I found that they do have a lot of hidden charges and the baggage fees are especially high! Still a high recommendation from me.

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                10.10.2008 07:13
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                Worth Flying With

                I recently flew to Malaga with Aer Lingus and had a very enjoyable flight.

                The price for me and my partner looked like it was £20 each for each way, but by the time taxes and charges were added on, and then a bag each and fuel supplement we ended up paying £214, however this was still the cheapest we could get.

                Check in was simple and you are allocated a seat which saves you from the mad scrum you encounter with some other budget airlines.

                The planes are big and very modern. The seats are comfortable and slightly wider than most, with lovely moulded headrests. You have good leg room and decent size trays.

                The crew on our flights were friendly and very helpful when some people had trouble getting their hand baggage stored.

                The Captain seems to speak a lot to the passengers, which didn't annoy us but would have done on a longer flight if you wanted to catch a wee nap.

                We only bought sandwiches on board, so can't comment on the hot food, but it did look lovely. The sandwiches were really fresh and well filled. The tea was a good strong hot cup, unlike the dishwater I have been served on other flights.

                I throughly enjoyed my flight with Aer Lingus and would highly recommend them to anyone. The only thing I would say that they could do to improve their service would be to advertise prices with taxes and charges added on. I don't mind having to add my bag on because it is an optional thing, but these charges are not optional and so should be included in the price.

                Check them out online at

                www.aerlingus.co.uk

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                09.01.2007 17:56

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                Could teach some of the big boys a thing or two

                We recently flew from Manchester to JFK via Dublin and rate them as one of the better Transatlantic carriers. Check-in was easy and all four flights arrived early (which has perhaps something to do with over-generous scheduling). The Dublin lay-overs were brief although security on the return leg was tiresome. We found the staff were efficient and very friendly and the food..., well, it wasn't bad. If the price is right, we'll fly with them again

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                17.07.2006 00:31
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                A great all round experience.

                I had the pleasure of flying with Aer Lingus from Los Angeles to Dublin last year. If anyone has flown from LAX, it can be at times, an unpleasant experience. As with most U.S airports, the extra security imposed is unlike any I have come across in the U.K. So first point of call, the check in desk. On that particular hot, humid day, myself, partner and children were about to check in. Standing in the long queue we began to hear murmurings of technical problems, and just as suspected, all the airport computers had crashed. This meant that everyone had to be manually checked in. A daunting prospect as myself and family were quite far back in the queue. Aer Lingus came to our rescue by operating a childrens check-in. Hurrah. All the parents in the queue let out a huge sigh of relief. The lovely lady who helped us cheque in was chatty, friendly and although quite perturbed at the lack of computers, was efficient. She spoke to everyone she was dealing with in the same manner and never became flustered. Apologised again and again and had a smile and a kind word for everyone.

                Economy travelling is often difficult at the best of times, but especially for travellers over a certain height. My husband, being 6'4 was actually pleasantly surprised that he had leg room. We travelled to Los Angeles with a rival airline and when we came back, checked both airlines, and found Aer Lingus has three inches more leg room that some of it's rivals.

                In summary, the price I paid to travel Aer Lingus was slightly more expensive, but I would gladly pay for it again, thanks to the excellent service I received. I would recommend for all, not just people travelling with children.

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                  09.02.2003 20:02
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                  I've flown quite a lot as I enjoy travelling,and among all the airlines I used Aer lingus was by far the best in terms of comfort. I 've flown Economy class but it didn't mean poor treat or uncomfortable seats,on the contrary,the seats were comfy,clean and quite large for an economy class.the meals were ok,nothing to complain about.The aircraft was clean,tidy and the crew all polite and nice.You could ask them anything and they tried to provide you everything you asked for. I really enjoyed flying with these Irish guys,thanx for providing me such a nice flight!

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                    24.12.2002 03:59

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                    Aer Lingus, A good Airline - Advantages: Friendly Staff, Tickets Reasonably Priced - Disadvantages: Limited Routes

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                    06.03.2002 16:09

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                    A god airline! - Advantages: cabin crew, food, airplanes - Disadvantages: longhaul often via Dublin.

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