Newest Review: ... with another budget airline for the same dates and routes. London Gatwick - Cork in September £139.98 with Aer Lingus, other airline £72.9... more
I'll avoid where possible!
Member Name: bettyboop2002
Advantages: occasional offers
Disadvantages: more expensive than the competition
Aer Lingus are an Irish airline company offering flights from Ireland to various destinations around the world.
One good feature they have just added is called price lock. This allows you to 24 hours to book a flight with the guarantee that the price will not rise. It is a way of reserving a flight and price while you make your mind up. You can also book insurance, car hire and view hotels and rail tickets through the site.
Aer Lingus fly from Ireland to America, Spain, France, Canary Islands and many more. The UK Route are a follows:
Aberdeen - Dublin, New York
Belfast - Alicante, Barcelona, Faro, Lanzarote, London Heathrow, London Gatwick, Malaga, Tenerife
Birmingham - Boston, Chicago, Cork, Dublin, Knock, New York, Orlando, Shannon
Blackpool - Dublin
Bournemouth - Dublin
Bristol - Boston, Chicago, Cork, Dublin, New York, Orlando, Shannon
Cardiff - Boston, Dublin, New York
Edinburgh - Boston, Chicago, Cork, Dublin, New York, Orlando, Shannon
Glasgow - Boston, Chicago, Cork, Dublin, New York, Orlando
Isle of man - Boston, Chicago, Dublin, New York, Orlando
Jersey - Cork, Dublin
London Gatwick - Belfast, Boston, Chicago, Cork, Dublin, Knock, New York, Orlando
London Heathrow - Belfast, Boston, Chicago, Cork, Dublin, New York, Orlando, Shannon
London Luton - Waterford
London Southend - Boston, Chicago, Dublin, New York, Orlando, Waterford
Manchester - Boston, Chicago, Cork, Dublin, New York, Orlando, Shannon, Waterford
ON THE PLANE
The plane is typical of what you would expect from a budget airline. I have only flown short routes so am not sure if they are improved much for longer routes. The leg room is minimal, the storage space is minimal, the food options consist of average sandwiches costing around £5/6 and small drinks costing £3/4. I am not fussy when it comes to space and comfort on a budget flight but as you will see below I will use the word "budget" loosely. If you are going to provide a budget airline level or comfort and service you will need to have competitive budget prices.
Just as an example I have compared flights with another budget airline for the same dates and routes.
London Gatwick - Cork in September £139.98 with Aer Lingus, other airline £72.98
London Gatwick - Dublin in October £74.97 with Aer Lingus, other airline £32.
Recently I got a return flight for £50 which would have cost over £200 with Aer Lingus. The flight times were only minutes apart so I can't understand the big difference in price. It's certainly not on service.
MY LATEST EXPERIENCE
I have been flying to and from Ireland for many years now and occasionally use Aer Lingus. They used to have good offers and fly from a good range of UK airports. I had never had a problem with these until a few months ago. There was a lot of trouble with staff going on strike, the company hiring the use of other airlines' planes and staff and flights being delayed or cancelled.
This trouble seemed to have settled down a bit so I went ahead and booked a single flight from Manchester to Cork. The flight cost around £85 single which I thought was a lot, but due to the fact that the flight time and date suited my needs and Manchester airport was easy for me to reach I decided to go ahead and book the flight. My flight time was around 6pm.
I reached Manchester airport, checked in my suitcase and was given my boarding card, looking up on the board the gate number was not yet up which I had expected as I was there 2 hours before departure.
I was on my way to get a drink and my mother phoned to say that she had looked at the flight online and it was saying it was delayed until midnight. I told her she was crazy as I had just checked in and nobody mentioned anything and the board still had the correct departure time.
I soon found out she wasn't crazy and yes we were delayed 6 hours! I couldn't find anybody to ask in the airport but eventually an announcement came over a tannoy to say we were delayed until midnight and to go to customer service for a refreshment voucher. I carted my hand luggage around the airport looking for the information desk where they presented me with a voucher for £6.25.
I then had to crack on with making arrangements, trying to find someone who was able to collect me from cork airport at 1.30am as there would be no public transport at that time. Luckily I have friends in Ireland who kindly sorted something out for me.
I then called my mother to tell her she was right and as she had booked the flight for me to complain to the airline. When you book you enter your phone number and they say they will text or email you any changes to your flight, which wasn't done.
I bought a few magazines and a bottle of water to keep me going a while and decided I would wait until about 8-9pm to get something to eat. Stupid mistake. There was only one bar/restaurant open in the whole place after 8pm. I went here and ordered fish and chips and half a lager, this cost £13. I was looking through the menu as I was eating and found that fish and chips were actually the cheapest item on the evening menu at £9. I don't know where they thought the £6.25 voucher was going to get anybody waiting 6 hours. Luckily the flight was quiet and there were no families on it as I'd hate to see someone try to keep a group of kids entertained for a few hours there inexpensively.
It got to around 11.30pm and the time on the board changed to 1am. This kept going every single hour until we finally boarded the plane at 4am. The plane was not an Aer Lingus plane, it was a small propellored plane from a different airline, with their staff who were not at all pleasant (probably exhausted like the rest of us). I was lucky that someone was able to collect me at 5.30am at the airport, one man on the flight had another flight at 9am so was just going to stay in the airport, another said he'd have to fork out for a taxi.
We got no reply to my mothers complaint to the airport, it's scandalous. If they had told me the day of the flight that it was going to be after midnight I could have set off for the airport later and made arrangements earlier.
Unfortunately I may need to use them in future due to their departure airports and dates they offer. They would definitely be my last and emergency option only.
Summary: Hopefully someone will buy out this airline sooner rather than later
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