Aeroflot

When I have had to fly to Moscow, I have avoided Aeroflot since 2005. Their flight was late arriving into Heathrow, there was no information, and by the time we were airborne, all the food was dried out when reheated in the plane because it had been sitting in the supply trucks for longer than they'd planned. There's just something about their service I hate: if you're Russian, you can take a massive amount of luggage on the flight without any questions or penalties; if you're from any other country, forget it! I've been charged US$60 once for an oversized bag (from London, it only cost me 15 quid), I only had US$30 on me, so they (begrudgingly) ...  Read the complete review

Do not even consider flying with Aeroflot. There are as bad as they have always been, & as mentioned on this site. Yes, they can be fine if all goes to plan but when it does go wrong you enter a world of pain. I was last with them November 2007 & the staff are just the worst. Not one person will help, there is no process to assist you when flights are cancelled or baggage goes missing, which happens often & has happened to me. The planes are very shabby if flying within Russia & their record for safety is the worst. It seems their staff are hell bent on annoying you with the most atrocious service you can imagine. I asked staff at Moscow to assist ...  Read the complete review

This airline is crooked and absolutely unsafe. If you go to www.airdisaster.com and click on "accident database," this airline has had at least one severely fatal incident (often two and three) EVERY YEAR for the past few decades. That is not normal. If the airline had more flights on average than most airlines, this figure might be half-way explainable. However, for an airline that does not fly ten times as much as any airline, they should not have ten times as many crashes. Most airlines have one fatal crash every 5 to 10 years, not EVERY year, and certainly not 2-3 a year. I've read people's comments that they have an "unfortunate and ...  Read the complete review

Hello and welvome to my review of AEROFLT Russian International Airlines I have used their services 6 times this year so far and on numerous occasions in past years mainly for flights between UK and Russia but also within Russia itself. I still remember reading bad press about safety and service of this airline few years back. And some of it must have been true particularly on their internal flights. What somehow was always missing in the information is that since collapse of Soviet Union a lot of Aeroflot's older planes were sold to some doggy airlines which did not even have enough finance to repaint their planes. I remember ...  Read the complete review

How does a company go about shaking off a reputation which is ten years out of date? The Soviet Aeroflot of the seventies and eighties was infamous for poor service, reliability, people, which may or may not have been deserved. However, we are now in a new decade, a new century; the Soviet Union has not existed for twelve years and Aeroflot has had the same time to update itself, progress, move on. Unfortunately people's preconceptions are slower to move on. I've seen "reviews" about Aeroflot which lecture about safety, bad food, rude personnel, then the writer mentions in passing that he/she has never actually flown on them. Probably ...  Read the complete review