Newest Review: ... easily (which last a VERY long time without stopping), and this time on Aeroflot, my sister was unfortunate in getting a big one.... more
Please Never Again
Author Name: bon
Disadvantages: The worst ever
Do not even consider flying with Aeroflot. There are as bad as they have always been, & as mentioned on this site. Yes, they can be fine if all goes to plan but when it does go wrong you enter a world of pain. I was last with them November 2007 & the staff are just the worst. Not one person will help, there is no process to assist you when flights are cancelled or baggage goes missing, which happens often & has happened to me. The planes are very shabby if flying within Russia & their record for safety is the worst.
It seems their staff are hell bent on annoying you with the most atrocious service you can imagine. I asked staff at Moscow to assist me with finding my luggage they just told me to go else where, when I pushed them to help me they just walked off, an experience I have had before with Aeroflot. It is like entering some parallel universe, where everything works in reverse, where sanity ran away screaming & left the lunatics running the asylum. Pay the extra money, fly with another airline.
Summary: Dont Use Them