| Product: |
Air 2000 |
| Date: |
23/04/01 (86 review reads) |
| Rating: |
 |
Advantages: None
Disadvantages: Too many to mention
I'm a frequent flyer of both schedules nad charter airlines and I have to say that Air 2000 are easily the worst comapny I have ever flown with.
The check in for my flight to Luxor was a nightmare - it took more than 90 minutes, they had no record of the meals that had been booked, and they were the stingiest airline ever when it comes to luggage allowance - my hand luggage weighed 2.9Kg (the limit is 3) and I was told not to even think about putting anything else in my bag.
When we eventually got on the plane (the flight was delayed by an hour)the whole 5-hour flight was just one long sales pitch from take off to landing. The cabin crew didn't appeared interested in customer service they just wanted to sell you things. I never got the vegetarian meal that I had requested over a month in advance and they appeared surprised that I had the nerve to complain about it (I never got an apology).
The (delayed) flight back was even worse, the plane had to be the oldest Boeing 757 I've ever been on. It hadn't been refurbished for years, the seats were hideously uncomfortable, you could hardly see through the windows..etc.
Quite how Air 2000 have managed to win awards for being the best UK charter airline is a complete mystery to me. Whenever I go to book a package holiday now I double check the airline and wouldn't book a holiday if the flight was with Air 2000.
Never ever again.
Summary:
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Last comments:
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- 17/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
on how to improve customer service and on how to deal with dissatisfied service customers. Therefore, by contributing to my research YOU can help make the world a little bit better for service customers everywhere!
On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
 |
- 23/04/01 Your right, they suck - monarch arn't much better either! Steer well clear!!! |
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