| Product: |
Air 2000 |
| Date: |
15/05/01 (112 review reads) |
| Rating: |
 |
Advantages: None
Disadvantages: Standards of servicewe awful.
It was a couple of years ago that I flew with Air 2000. Their service could have improved, but I will never travel with them again!
My friend and I decided to go to Greece for the summer and booked it well in advance. I stated at the time of booking that I was a vegetarian and that I would need a veggie meal on the flight. We received confirmation from the travel agents that our special requirements had been requested and thought no more of it.
The big day arrived and we were so excited, that was until mealtime on board the plane. You can probably guess what had happened, the crew bought the meals through and both of us had what I think resembled roast dinners put in front of us. When I enquired where my veggie meal was they said that they would see what they could do and took the meals away. They came back not long after with the same meals but with the meat taken off! I appreciate that they have the meals ready made before take off and only have certain numbers of veggie meals, which need to be ordered before hand, but I did order one!
After this disaster I decided to watch the film and bought a pair of headphones from the stewardess. Which I was not happy about having to do, as other airlines offer free headphones to listen to the music channels or to watch the movie. I plugged them in sat back to relax (as much as you can in a plane seat!) only to find that these we broken and had to get then replaced.The saets are cramped and the staff are no at all happy to help.
All in all it was my worst flight ever and as I said at the start I will not be using Air 2000 again!
Summary:
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Last comments:
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- 17/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
on how to improve customer service and on how to deal with dissatisfied service customers. Therefore, by contributing to my research YOU can help make the world a little bit better for service customers everywhere!
On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
 |
- 16/05/01 I hated having to buy those blasted earphones as well. £4 each was a scandalous price too. |
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- 15/05/01 Yet another example of a lack of communication, it makes you sick doesn't it! |
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