Air 2000 exercise your choice not to use them (Air 2000)

Member Name: mgoldman

Product:	Air 2000
Date:	18/05/01 (118 review reads)
Rating:

Advantages: none, you don't have to use them

Disadvantages: everything., it sucks

I am an experienced flier and have flown on many airlines both scheduled and charter. In recent times, most of the charter airlines have bucked up their ideas, and try to make the experience pleasureable.
Air 2000 IMHO has failed, and should be avoided by customers who wish to be treated appropriately.
The flight in question was to Malta and back, off season, midweek from Gatwick.
1. The gate offered was the furthest gate available in the north terminal. It took 20 minutes to go from the general area just to the gate. On return it was the same, adding lots of time on to the process. Less able passengers were resting by the wayside, weeping, and asking if it was much further to go.
2. Seating on their aircraft is at maximum capacity. Anyone over 5ft 8ins will find their leg room very restricted. OK if your not.
3.Catering is quite the worst I have had in recent years. Their ideal of a main meal was a miniscule portion of reconstitued sausage and mash.Dreadful Dreadful Dreadful. Drinks was on a pay for item. Service was cut short so that duty free's could be sold.
4.In-flight entertainment (I suppose I should be pleased there was any) was old re-runs of 'Yes, Minister', and there was a charge of £3.50 for access to earphones. No film.
5.Delays on the return leg were no only unacceptable from the insecure airport in Valetta, but there was no information. The flight before ours was delayed 12 hours. Ours was delayed 2.5 hours, but we departed the airport so late, it was the next day, and an additional day was charged on parking.
6. A written complaint was submitted to the airline at the time about the level of service and the catering. No reply has been received five months later.

Presumably those who like this airline have either never flown before, are completely undiscerning, or have had a worse airline experience which we would all love to hear about.

Summary: