| Product: |
Air 2000 |
| Date: |
19/05/01 (98 review reads) |
| Rating: |
 |
Advantages: It got me there
Disadvantages: Unconcerned with passengers
I flew Air2000 (first choice) to Faro, Portugal on a flight only basis.
It was pretty run of the mill, nothing special, a typical holiday flight in fact.
I was a bit disgusted with the standards of cleanliness....dirty cutlery and rubbish left stuffed down the seats and on the floor from the meal on the plane's previous flight.
Cabin crew seemed unconcerned to the point of "So....?"
Another issue I raised with cabin crew was my seat, It would not stay upright, essential for take off and landing, and for the passenger behind trying to eat their meal.
Again it was "so...?"
Despite winning the inflight raffle of a half bottle of fizzy wine (maybe they rigged it to shut me up) I wrote to First Choice who just said in so many words....well no-one else complained so there were obviously no problems.
Yes I could have taken it further I guess, but whats the point if they don't listen.
I will just carry on my one woman crusade to spread the word that I certainly won't be using Air2000 or first choice again.
Yes, this was a no frills flight but surely that doesn't mean health and safety should be compromised.
Summary:
|
Last comments:
 |
- 17/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
on how to improve customer service and on how to deal with dissatisfied service customers. Therefore, by contributing to my research YOU can help make the world a little bit better for service customers everywhere!
On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
 |
- 21/05/01 Consider your message spread that bit more.
BTW if you ever come across practices like this again, I think that Trading Standards are the people to call. The last time I did that, they got the Health inspectors in quick smart. Kept me informed too. Very efficient. |
 |
- 19/05/01 I tend to find with flight operator's like air 2000 you get what you pay for, and i expect the flight to be grotty, and am seldom disappointed...Angus |
|
Deutschland 
España 
Italia 
France - 
