UK to Florida Summer 2001 (Air 2000)

Member Name: Kazza1983

Product:	Air 2000
Date:	21/11/01 (132 review reads)
Rating:

Advantages: Low-cost, Air-robics

Disadvantages: Poor service, Buying beverages, Economy syndrome

After having our accomodation booked we were looking for a low cost flydrive to Florida and had the opportunity to fly Air 2000. We left Birmingham Airport on Saturday 11th August. Our travel agent had forgotten to order my vegetarian meal, however the air hostesses were very accomodating and made sure that I was supplied with a spare meal. We were flying in a party of 8, four adults and four children - varying from 11, 13, 15 and 18. The 11 year old was kept occupied with a colouring book, and taking great pride in her Air 2000 bag! The radio stations were of a very good mixed variety and provided adequate entertainment, however perhaps longer programmes would have been better on such a long flight. Comedy channel was superb.

The return flight as somewhat, odd. A flighty to Manchester had been cancelled. It was admitted to me that the whereabouts (i.e. locations, hotels etc) of passengers were known and the fact that this flight was being cancelled had been known a few days in advance. However only passengers who had phoned and checked to see if thier flight was still leaving on time had been told of the delay of two maybe three days. Passengers were queing and being told, whilst waiting in line, to open thier suitcases and take out what they needed. Their bags were taken in preparation of the flight as they were being taken to alternative accomodation. The fact remains that they knew where these passengers were, had prior warning and yet did not give them warning. What a waste of resources.

It appears to me that this new airline simple needs to learn the business a little. Yes mishaps happen and my experience may have been a one off, but I doubt it. My advice with any flight, phone to check flight details before you leave your hotel/home.

Summary: