| Product: |
Air 2000 |
| Date: |
21/07/02 (145 review reads) |
| Rating: |
 |
Advantages: none
Disadvantages: read my article
Last year my family and I booked a holiday to Cyprus. We booked the holiday through First Choice/Eclipse and paid £1,800 for it.
I suffer from deep vein thrombosis and before I parted with my hard earned cash, I asked First Choice to ensure I had the front seat of the plane in order to keep my legs out and circulate the blood.
I was promised because of this I would have the front seat and yes, on the way out my family and I had the seats marked A1, A2, A3. No problems.
However on the return journey even though I was allocated the front seats upon checking in, I didnt get it. Some young very able bodied teenager and her friends were already there.
I complained to the trolley dolley on the air 2000 who did nothing. Saying "sorry" was not enough. I had no choice but to sit there.
So low and behold after a few days back, my vein started to swell and turned very red. The pain was awful. I knew it wasn't thrombosis due to injecting fragmin. It was however, thrombo phlebitis, a blood clot in the surface vein.
I was placed on antibiotics to clear up the bacteria in the vein and had to wear support tights (yuk) for months.
Air 2000 apologised and admitted it was their fault but will not offer me any form of compensation as they claim the air regulation laws have changed and they are not liable to give me anything. I have tried to fight them without getting a lawyer involved (due to the costs) but they will not offer me anything except a humble apology.
I will have to have the offending vein stripped as soon as my baby is born in October as it will always re-occur. So be warned, Air 2000 and their cattle class system should be avoided at all costs.
Summary:
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Last comments:
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- 17/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
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On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
 |
- 22/07/02 I've been on a plane twice in my life, so am not really qualified to comment, but I do seem to read far too many stories about poor standards on planes - recirculated air being my particular bugbear. |
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- 22/07/02 Did you have a medical certificate that you need to sit in the front for health reasons? They usually comply when they see this. |
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