Air Berlin - an alternative on long flights (Air Berlin)

Member Name: sun-is-shining

Product:	Air Berlin
Date:	26/05/09 (45 review reads)
Rating:

Advantages: great customer service

Disadvantages: weak on board entertainment

I used Air Berlin on a direct flight between Bangkok and Duesseldorf. The flight was very reasonable priced considered that I booked 4 weeks in advance and that is was a direct flight.
I had to call the help desk due to problems with my credit card (my fault not theirs :-) ) and they were extremely helpful and friendly. A* for customer service!

The flight however could have been better. The on board entertainment was less than average. The 3 movies that were shown were in German - not so good when you don't understand a word. Between these 3 movies where gaps during which no on board entertainment was offered.

The meals were good and you could choose between two main courses. No veggie alternative was offered - if you are Vegetarian you have to book in advance.

Conclusion: Due to the weak on board entertainment it was a quite boring 10 hour flight so bring a book/mp3 player with you.

Summary: bring a book/mp3 player with you