Newest Review: ... knowledgeable and will go out of their way to ensure customer satisfaction. Air Canada is in fact so committed to customer service that ... more
Great flight experience, terrible booking and online support.
Member Name: hawkman33
Advantages: Comfortable Seating, Friendly Staff, Good Service when at the airport
Disadvantages: Terrible Food on Long Flights, Little Legroom, Bad Customer Booking Support
I have flown with Air Canada on several different occasions to many different locations around Canada. From quick 45 minute flights up to long cross Canada flights my experiences have been positive. Comparing Air Canada with several other North American Airlines like Continental, WestJet, and United, Air Canada trumps almost all of these airlines in comfortable and friendly service. Their staff is friendly and knowledgeable and will go out of their way to ensure customer satisfaction. Air Canada is in fact so committed to customer service that during an overnight delay in Hawaii, Air Canada offered all the passengers with complimentary hotel service as well as a free cab to a nearby hotel. Unfortunately Air Canada does have a few drawbacks. Firstly, their food is absolutely terrible and not at all large enough for long flights. Secondly, if you have trouble booking flights, it is almost impossible to get through to their 1-800 number. On 3 separate occasions, I have been on hold with them for over 2 hours with no answer and when I finally did reach a customer consultant they were not able to fix my problem and I was forced to rebook flights for a more expensive price on a later date. Overall when flying Air Canada, I have had great experiences with staff and flight experience(minus the terrible food), unfortunately in regards to customer service at home, they seem under-staffed and unable to meet the needs of the customer
Summary: Good Flying Experience, Bad Booking Experience
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