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Cubana de Aviación

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7 Reviews
  • Lack of inflight entertainment
  • Understaffed.
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    7 Reviews
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      18.10.2009 15:28

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      Hi everyone, there's currently a special featured on the Cubanaair website saying $270 from cancun, but i emailed them and they say i have to pay some guy through western union, they wont take my credit card details onlineis this legitimate, or should i not buy? cos it's like $100 cheaper than MexicanaMuchos Gracias people!

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      18.07.2005 20:10
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      Think Twice before travelling with Cubana. In other words: choose an other Airline.

      I usually never use website to complain about anything, but for this time, it worth it to warn other Travellers.
      LATE: the plane was 6 hours late, but every 30 minutes, they were adding an hour (so no possibility to get out of the airport or just walk in an other area of the airport...). Apparently, as I understood with other travellers whom were speaking Spanish, THERE WAS NO PILOT or were not able to find him...

      FOOD: They serve Peanuts on the AirPlane. I am severely allergic to peanut, as up to 5% of youth in Canada. I can't belive that this ever exist. For allergic people, bring your own medicaiton, they don't have any Epinephrin or anti-histaminic on the plane. Forget about the low salt or coronary diet. And if you are allergic, don't touch to anything, some stewarts eat peanuts on the back of the plane and don't wash their hands after.

      LOSt LUGGAGE: A DIVER NIGHTMARE!!! : I was going to Santa Lucia, via Camaguey Airport to do Shark Diving with our Brand New Equipment. THERE IS NO POSSIBILITY with Cubana to have an Extra-insurance or to bring Sports Equipment.
      THEy lost our Both equipment. THEY NEVER FOUND MINE. There is no customers services who speak English or any langage other than Spanish at the Airport on our way back. ALSO note that there is no informatic system to finds the luggages. Where ever the plane come from, all the airports in Cuba are registred on the same number (lack of technology).

      It's been 47 days they lost my equipment; after 30 days, they are supposed to pay; they did nothing. Not a word, not a phone call, not an excuse. I phoned them daily. They never gave me an excuse or told me how and when they are going to pay form my equipment. I had to leave 5 messages by phone, 1 fax and 2 e-mails to have a paper that said that they lost my luggage (for my other insurance, but they will only pay me AFTER Cubana reimbursed their PART of responsability). One lady, from Montreal, told me that I will have to NEGOCIATE the price with the Manager, that is in holidays for 2 weeks (without replacement)!!!! This is ridiculous: this not a market and I have all the receipt of what they lost... Also, the lady in charge of the customer service phoned me at the job to tell me in an unapproriated angry langage that she is tired that I'm phoning there. I told her that if she was giving me an idea of when I will be reimbursed and the ammount and if they were returning their call, I would stop phoning here. She really treated me like S*** . Actually, I wrote them an offical letter with the help of a lawyer. They received it since 3 days and still did nothing.

      SO NEVER BRING ANY VALUABLE ITEM IN CUBA INCLUDING YOURSELF in CUBANA AIR LINES. EVEN IF YOU HAVE GOOD TRAVELLING INSURANCE, YOU WILL HAVE a LOT OF PROBLEMS TO GET THE BASIC PAPERS FROM CUBANA, THE BASIC INFORMATION or RELIABLE INFORMATIONS. I WILL NEVER FLIGHT WITH CUBANA AGAIN; Even if the TICKET is FREE, I am not going; my life, my luggage, my energy and my time are worth more than that.

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        05.10.2003 07:31
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        • "Lack of inflight entertainment"

        Having read multiple reviews we were somewhat concerned with our Air Cubana trans-Atlantic flight from London to Holguin. We were much relieved though to learn that new Airbus A330 planes leased from Norwegian Novair are now used on this route. Economy class is a big squeeze and while this is bearable on an Easyjet flight to Amsterdam it becomes rather straining on a nine-hour flight. Don't expect too much in terms of in-flight entertainment ? bring your own books and games. The quantity of in-flight food and soft drinks seems to vary on different flights so be prepared. Flight staff is friendly although not very professional. Our second somewhat more worrying chapter to the Air Cubana story was our internal flight from Holguin to Havana. Contrary to all expectations the plane took off 30 minutes BEFORE scheduled departure. 40 minutes into the flight we were forced to make an emergency landing at Camaguey airport due to "operational difficulties" which turned out to be a technical fault with the old Russian plane. After a 5-hour wait (for a spare part to be flown in from Havana) and a simple meal (courtesy of Cubana airways) the plane was "repaired" and we continued our bumpy journey.

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          20.05.2003 02:22
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          After reading the reviews both here and other places, I had been nervous about booking up with Cubana Airways from a safety perspective. But the simple fact of the matter was that we wanted to fly direct rather than via Madrid (Iberia) or via Paris (Air France) and currently the only companies that fly direct to Havana are Air Jamaica and Cubana..the week we wanted to go there was a saving of £150 per person between the price quoted by Air Jamaica's direct sales office (I couldn't find tickets for Air Jamaica on any of the travel websites) and the price quoted for Cubana on lastminute.com., and we could not ignore that. So... very nervously, we turned up at the airport. I had thought it was odd that we were leaving from Heathrow as I had thought that Cubana flew from Gatwick.. it was odd - it was the same Air Jamaica flight I had been quoted for but sold as a code share! I was very relieved, not only were we going to be on Air Jamaica's self-titled 'champagne flights' rather than possibly risk our safety but we'd got our flights at a great price. On the Air Jamaica front, the flight was delayed both out (3 hours) and in (1.5 hours) . Also although the flight is direct to Havana it is via Kingston on the way back and you have to get out of the plane at 1am in the morning. I think they are a fairly young company so dont have the money to have more planes. On board the service is excellent and very friendly. Lots of champagne, good films... and the stewardesses even lead some in seat aerobics!! P.S. I have heard since then that these days Cubana lease from a French company for the London to Havana route and only use the old planes in South America and internally so maybe it's not so risky after all. This makes sense as it is probably very expensive for them to run and maintain an airline in and out of Europe and I cannot see the English package holiday companies using 'Cubana' if it were that dangerous...

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          08.10.2002 23:05
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          Before you choose to fly with this airline for whatever reason, be aware that it has the worst accident rate of any airline in the world, mostly caused by pilot error. At the end of 1999, they even had two crashes in the same week. Causes include overshooting the runway, flying into hills, not using instruments in zero visibility as well as engine failure. See www.airsafe.com for details. If you value your life, don't fly with this airline. Pay the extra money to fly with a reputable airline and live to enjoy your holiday.

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            26.10.2001 18:34
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            I've travelled with them two years ago to Havana for a 2-week holiday from Heathrow airport. Unlike most other companies which use Airbus or Boeing aircrafts, Air Cubana don't do so for international flights and the one I travelled with (in both ways) was a DC-10. However this didn't make the journey less confortable, I must admit. The journey is quite a long one but the staff on board does its best to make it as enjoyable as possible.The person next to me has asked 4-5 times for a coffee refill,they happily did that,always with a cheerful smile.They were also very happy to give information on Havana-like places to visit and places to avoid. The seats are as they should be in a long-haul flight: Comfortable and have enough space both for the arms and legs.The food was quite good (although somebody would expect maybe a more traditional Cuban dish)and the in-flight entertainment was nice (although to be honest I was sleeping for a big part of the journey). Additionally there is a quite a good selection of duty free goods-ranging from teddy bears to Cuban cigars.The prices are also reasonable. However to my opinion Cuba in general and Havana in specific are more important than the actual flight.So if you find a reasonably priced ticket,just grab the chance and go.

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              26.09.2001 07:59
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              • Understaffed.

              My girlfriend and I flew Air Cubana from Cancun to Havana, a flight of just over an hour. It was easy to get a ticket when we arrived in Cancun, which was good as the trip to Cuba was quite spur of the moment. We found out this was because they basically sell as many tickets as people who ask and then allocate them on the plane in a first come first served kind of order. This meant we had to turn up at the airport early to be ensured a seat. So we did turn up early, only to find a long queue, many without tickets but with one member of the family off somewhere buying them. Suffice to say that we got on but the plane was full well before two hours prior to departure. Next we are waiting at our gate, informed to us by the Air Cubana staff and in fairness agreeing with the departure board. As boarding time neared and there was no plane and more worryingly no-one we recognised from the Cubana queue we asked a member of staff, who immediately directed us to another gate. Sadly our Air Cubana ticket to Havana was not accepted on Air America flights to Houston so we asked someone else. Taken to gate where we recognised people as boarding for the flight neared completion. Oh well, could have been worse, relax, made it and boarded, only they stopped boarding at the front and had everyone left walk under the plabne to board at the back. This had airport staff sprinting over, as us punters aren't meant to walk under planes. Got on and prepared to look for seat, only to find seat allocation was irrelevant, people had sat where they wanted (and worse piled bags where they wanted too, all over the back of the plane). Found to seats not very near each other and wedged myself in to gap presumably made for man half my size (I'm 6'2", but even shorty girlfriend cramped). So on board and heading to Cuba, sat there flicking through guidebook as we taxi off, only to read that Cubana has a very bad safety record and when things go wrong its
              staff have been known to disappear. Eventualy, as we were speeding up down the runway the safety demo was started and rushed through as the hostesses needed to sit down about five minutes ago for take-off. Shame as by this stage I was for once unusually attentive to the demonstration as its the first time I ever flew where I thought there was a realistic possiblilty I would ned to know crash procedure. As we ascended to the heavens, what I thought to be a unique experience occured - although "Pied Piper"'s opinion shows this not to be the case - the cabin filled with smoke upto about knee level. I looked worry, my girlfriend fromt and left looked petrified (and it was hard to hold hands from that distance) and several people near me seemed to be experience profound religion, presumably at the thought of impending death. The hostess was sat happly doing her nails and not calming anyone. Her calmness made me not worry, as she had either lead a sinless life or knew something I did not (i.e. this always happens). Journey itself was not too bad (quite short), although I must admit we landed less than fifteen minutes after a mango juice was thrust into my hand (the woman had stopped offering drinks and started forcable doling them out to get sat down before landing, think she just made it). Plane was lurching and swooping in its dissent and mango juice most unwelcome. Bumped to landing and got off plane, have never seen such a releived bunch of fliers. In Cuba we had much fun, enjoyed ourselves to the full, as if we only had 76 hours to live. In many ways of course it seemed like we did, for 76 hours later we had to fly back. And that, as they say, is another (and still rather scary) story.

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