** My suggestion to add Air India Express was rejected by Dooyoo and I was instructed to write under Air India ** ~Should you always book the cheapest?~ When I booked our flights to Mumbai a few months ago I really didn't have much of a plan about what we'd do on our holiday. With the help of my trusty India guide book I started to patch together some ideas and the main thrust of my thinking was that we would go from Mumbai to somewhere vaguely in the south or west of the country and then work our way back again. Having spent a couple of slightly sick days in Kochi (a.k.a Cochin) eight years ago, I quite fancied going back for a better look ...  Read the complete review

My folks were supposed to get in their flight today from Newark to Mumbai, but I wasn't surprised when they weren't put on it as Air India is globally recognized for its incompetence. Their staff was pathetic as usual. My dad wears an artificial limb and I wish the Air India management could understand his plight, but they can't. No wheelchair assistance for the entire 3 hours we waited in the line. We were on time but the back-logged passengers from the previous day were given preference over the hundreds like us who were supposed to leave today. The only announcement made was by the manager (who happened to scurry to a meeting when the rest of us were waiting to check .  Read the complete review

Going out to Kathmandu via Delhi there was one man on the transfer desk for 200 passengers, his computer kept crashing and it took a suggestion of a passenger to move to another computer before there was an adequate service. Total time in queue 90 mins. The return journey began at Kathmandu with a delay time of 3hrs with no explanation, on arrival at Delhi AI knew they had 200+ passengers to transfer in double quick time and they had the same man by himself on the transfer desk with the same slow computer taking 15 mins to process one passenger. There was lots of angry passengers who had missed connections but officials were totally oblivious to the complaints. Then ...  Read the complete review

Worst customer service ever received. Recently I flew from kathmandu to Delhi with a connecting flight to Heathrow. The first flight arrived a bit late but we had lots of time to catch the next leg. Instead AI kept about 50 people at the tranfer desk for up to three hours without an explanation of why until the connecting flight left. Basically they had overbooked the flight massively and bounced about 20 of us in the end until the next day. The staff at the desk were beyond rude, incompetent and unhelpful - they seemed to be almost enjoyng it with two of them sitting on a desk at the back watching passengers like we were animals in a zoo while they munched ...  Read the complete review

AIR INDIA; I have been to India twice from London and it was a well good experience to there. Air India has quite good facilities; I was given food at times of breakfast, lunch, snacks and diner. However they always provide with same foods and drinks for a main course, but we're allowed to get anything else at anytime. I was in economy class both times I went. They served me well but at times there were some technical problems; however there was a safe landing. There were always delays in flights while going to or coming from. But they covered up the time quite firmly. Though I followed some bad customer services through out my journey; as me calling the Air ...  Read the complete review