Air India

The general perception about Air India is that it is one of the horrible carriers, with ugly looking air hostesses serving food with bad attitude. This perception is completely wrong. Actually, entire system is rotten. Starting from over booking, checkin, service and condition of aircraft. I managed to fly with them 4 times from London to Bombay - India. Last time I booked ticket 1 month before to make sure that I get bassinette seat for my 7 months old baby. They told me that if you come early, you will get one.. So, I came 4.5 hour before departure to get hold of bassinette seat. But check-in staff started laughing, informing that Air-India does not have such ...

Air India - quite simply never again! I had a bad experience with Air India 12 years ago. Our flight from LHR to BOM had been delayed by 4 hours and as a result we missed our train to Auragabad - and Air India staff were generally no where to be seen despite promises that they would help from the staff at LHR. Anyway, 12 years later, in February 2008, I needed a flight to Amritsar and Air India were coming in nearly £200 cheaper than Jet. In hindsight, I can understand why. A week before flying, I received a call from the travel agent saying that flight would be leaving a day later due to mechanical problems. You woud think they could repair a plane ...

What a nightmare to (try to) fly Air India from Frankfurt to Los Angeles on March 1, 2008. The "40 minute repair problem" turned into a 180 minute problem and eventually, the flight was canceled. Passengers were booked into a Frankfurt hotel and promised to be flown to LAX the next day. Wishful thinking: the plane was grounded. The info flow to passengers was sub-zero. No AI represenative was seen, neither on 2/29 nor on 3/1.
Questions to Air India in Mumbai about the refund procedure for the unused airfare have to date not been answered.
In the future: Air India - no thanks.