Air India Reviews

** My suggestion to add Air India Express was rejected by Dooyoo and I was instructed to write under Air India ** ~Should you always book the cheapest?~ When I booked our flights to Mumbai a few months ago I really didn't have much of a plan about what we'd do on our holiday. With the help of my trusty India guide ...  Read the complete review

My folks were supposed to get in their flight today from Newark to Mumbai, but I wasn't surprised when they weren't put on it as Air India is globally recognized for its incompetence. Their staff was pathetic as usual. My dad wears an artificial limb and I wish the Air India management could understand his plight, but they can't. No ...  Read the complete review

Going out to Kathmandu via Delhi there was one man on the transfer desk for 200 passengers, his computer kept crashing and it took a suggestion of a passenger to move to another computer before there was an adequate service. Total time in queue 90 mins. The return journey began at Kathmandu with a delay time of 3hrs with no explanation, ...  Read the complete review

Worst customer service ever received. Recently I flew from kathmandu to Delhi with a connecting flight to Heathrow. The first flight arrived a bit late but we had lots of time to catch the next leg. Instead AI kept about 50 people at the tranfer desk for up to three hours without an explanation of why until the connecting flight ...  Read the complete review

AIR INDIA; I have been to India twice from London and it was a well good experience to there. Air India has quite good facilities; I was given food at times of breakfast, lunch, snacks and diner. However they always provide with same foods and drinks for a main course, but we're allowed to get anything else at anytime. I was ...  Read the complete review

Email to Air India: "I am writing this email with much despair to discuss our recent experience on Air India flight from Ahmedabad to London Heathrow via Mumbai. Before booking the flight we clearly specified a bacinet for our one year old son, but on boarding the flight, we were rudely informed by the supervisor that it will not be ...  Read the complete review

Travelled to cochin from london last week. No issues on such. But yes, they would have to improve on the air hostesses' standards. Apart from that smooth seamless flight. Would recommend to others, and yes, would travel from London on it in the future if needed.

I must begin by saying it was about 10 years ago when I travelled with Air India - I flew from London to Chicago, USA and it was only about £130 for a return ticket. However, the memory has stayed with me for so long that I will never ever again travel with them!! At first the Journey was fine. Not enough room, but thats ...  Read the complete review

I don't recommend Air India anyone. It's the worst airline I ever saw. They often change the schedule and don't care if you are not informed about it. Air India can't work with passengers. They close their gates too early and serviceman are never available after the counter is closed. Air India often deny their passengers. I will never book a flight with Air India.

Truly miserable experience. Pre-flight service was a bad start... had my flight destination changed and the flight number changed. Got an email about this which was not clear so tried to call the customer service number... didn't work for the week prior to my flight. Used the online 'form' to email customer services.... no reply!! ...  Read the complete review

The general perception about Air India is that it is one of the horrible carriers, with ugly looking air hostesses serving food with bad attitude. This perception is completely wrong. Actually, entire system is rotten. Starting from over booking, checkin, service and condition of aircraft. I managed to fly with them 4 times from London ...  Read the complete review

Air India - quite simply never again! I had a bad experience with Air India 12 years ago. Our flight from LHR to BOM had been delayed by 4 hours and as a result we missed our train to Auragabad - and Air India staff were generally no where to be seen despite promises that they would help from the staff at LHR. Anyway, 12 years ...  Read the complete review

What a nightmare to (try to) fly Air India from Frankfurt to Los Angeles on March 1, 2008. The "40 minute repair problem" turned into a 180 minute problem and eventually, the flight was canceled. Passengers were booked into a Frankfurt hotel and promised to be flown to LAX the next day. Wishful thinking: the plane was grounded. The info flow to passengers was sub-zero. No AI represenative was seen, neither on 2/29 nor on 3/1.Questions to Air India in Mumbai about the refund procedure for the unused airfare have to date not been answered.In the future: Air India - no thanks.

If you have lots of time,holidays to waste with horrable Air India So you can travel by AI. Just two week before i had travell with Air India from heathrow to Mumbai............Shortly i like to say.....during my tiring and unorganished manangement from check in to end of travelling at Mumbai i been derived defination for Air India from its short abbriviation to full version like AI means Always Inconvinience.......... I been travel third time with hope now it may improve from last 4 years but it Always Inconvience........ Never travel Air India ------------------- otherwise your dreams to visit India will fly in Air........ Believe me spend some more money to other Air line to save your energy and time.

I flew by air India from Heathrow to Delhi return. Outward, the flight was delayed by four hours at Healthrow airport. The food was very good. Boarding was bit chaotic, all passengers rushed to board. Instead the staff could have boarded passengers according to seat numbers. This meant that within the plane there were people looking for ...  Read the complete review

A BIT ABOUT AI (INCORPORATING IA) Air India (AI) is the only state-owned airline of India which merged with Indian Airlines (IA) in September 2007. It connects through over 145 international and domestic destinations worldwide including internal flights in India via Air India Express and Indian Airlines. Air India previously ...  Read the complete review

Flew Business class from Chicago to Mumbai Outdated cabins, no over head spcae to fit you laptop, forget about your handbag. Worn out business class seats and very very dirty No Audio/Video entertainment, and upon complain, the crew ignores you, and finally after take off, they dont even bother about it. Crew more ...  Read the complete review

I don't know what people complain about, I flew Air India JFK-LHR for £120 and it was fine. Just like any other major airline, the flight was delayed, the food was average but you get that on BA and pay twice the price! I would definitely fly with Air India again.

I flew with Air India Economy Class last week from Los Angeles to Frankfurt. Arriving at the check-in desk at LAX, the desk opened earlier than expected. The staff at the desk was friendly and efficient. The airplane was an old 747. I read in their magazine that they are currently upgrading the interior in these planes, but ...  Read the complete review

I was going to kolkata by air india then bangladesh with a domestic airline called gmg airlines. Air india is i think the rudest airline in the world. I asked for a can of coke and they said did we invite you to come on this plane. I was soo angry. We had to stop at mumbhai for some reason but then they deleyed us for 8 ...  Read the complete review