| Product: |
Air Jamaica |
| Date: |
21/06/06 (259 review reads) |
| Rating: |
 |
Advantages: Absolutely none
Disadvantages: Canceled flights, disorganized, not responsive, repulsive, ucomfortable
Although this is a late review, I had to let others know of the poor product that both Air Jamaica and Air Jamaica are. My wife and I were scheduled to fly from Houston, Texas to St. Lucia in December of 2005. When we got to the terminal, we were informed the flight was canceled, and that they were putting us on an American Airlines flight to Miami, Florida and from there, to Barbados, where we had to stay overnight (Already, a day and a half of lost vacation). The hotel Air Jamaica put us in in Barbados only offered us "air sandwiches." I call them "air sandwiches" because that was all that was in the sandwiches we recieved - air and very little of anything else! The next morning, we were shuttled to the Barbados airport, where we had to stand in line for three hours, before riding a puddle-jumper to St. Lucia.
On the return flight, guess what?? When we arrived in Montego Bay Airport (a real cesspool of a place, obviously compliments of Air Jamaica, we were delayed several HOURS. When we got on their AirBus (AirDumpTruck??) for Houton, my seat had springs sticking out of the back - that was fun for the flight, and the seat cushion felt like a piece of plywood.
I was very happy to get back to Houston, Texas.
What a royal mess! How can one airline screw up so badly??? When we filed a complete and demanded compensation for lost vacation and employment time, Air Jamaica sent us two vouchers, for $100.00 each to use the next time we flew on Air Jamaica! What nerve!! The next time??? Never!! Not to mention that Air Jamaica is so bad on their maintenance that they are no longer allowed to fly out of Houston!
Oh, one last thing - the orignal flight was not really canceled - the crew never showed up!! Isn't that special?
Summary: Air Jamaica should go out of business and leave flying to the professionals
|
Last comment:
 |
- 17/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
on how to improve customer service and on how to deal with dissatisfied service customers. Therefore, by contributing to my research YOU can help make the world a little bit better for service customers everywhere!
On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
|
Deutschland 
España 
Italia 
France - 
