Fly with someone else! (Air Jamaica)

Member Name: Daco24

Product:	Air Jamaica
Date:	03/09/04 (340 review reads)
Rating:

Advantages: Free champagne.

Disadvantages: Late Depature.

Air Jamaica - worst airline for punctuality ever!
Just spent 2 days stranded in Kingston,Jamaica, due to technical problems on a return flight scheduled to leave Saturday night from Kingston airport to Heathrow.
Once the flight had been cancelled it turned into a complete nightmare with Air Jamaica trying to organise coaches and hotels to put delayed passengers up.
The experience was one of total chaos with tired passengers attempting to retrieve baggage and get on coaches which were overcrowded or already full with suitcases.
From the announcement of the delay to actually reaching a hotel took approximately 5 hours, and this all started at 3:00a.m.
Communication from the airline was non-existant. Every morsal of information had to be asked for, and even on the day of departure there was no official communication in the hotel to let people know what arrangements had been made.
The check-in at Kingston airport had to be seen to be believed. You are not allowed to take your bags with you to the check-in desk, instead they have to left in the middle of the room while they check your documentation. Once this is confirmed to be in order you then have to clamber over hundreds of bags and people to retrive your bags and take them back to the check-in desk - no easy task when you consider the amount of people checking in!
Once in the departure lounge the screen showed the flight to be on time! It actually left 1 hour late.
Do not fly Jamaica airlines unless you are prepared for delays!

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