Don`t do it - just DO NOT do it! (Air Jamaica)

Member Name: AlGale

Product:	Air Jamaica
Date:	10/09/04 (866 review reads)
Rating:

Advantages: Nice headrests I suppose

Disadvantages: Delay after delay, Cancellations, LIES, UTTER LIES!

Well, despite having booked a holiday with Virgin Atlantic in good faith, we were told we would be flying ?with their friends? Air Jamaica. What a total and utter disaster! Let me summarise:

· Our flight out to Cuba was delayed by 3 hours. Reason given ? NONE
· Our return flight DOWN to Jamaica (only to fly back over Cuba later) was delayed by 2 hours - Reason given ? NONE
· We were unexpectedly told to de-plane at Kingston - Reason given ? NONE
· Our flight back to London Heathrow was then cancelled via a single announcement - Reason given ? NONE
· The collection of our luggage by each individual passenger, the transport to a hotel, and the subsequent checking in at 4am of an entire planeload of passengers can only be described as utter chaos!
· At 12:00 the next day we were PROMISED, after many requests for confirmation, that we would leave Jamaica on the 18:00 hr flight, and that Heathrow had given us an allotted landing slot. This turned out to be an utter lie, as after a 2 and a half our delay in the departure lounge we spent a further hour on board the aircraft, before the pilot eventually told us he was awaiting clearance through customs of a vital price of navigational equipment that would make the aircraft airworthy. This flight eventually took off after a 5 hour delay
· Despite repeated requests, no transport from Heathrow back to Worcester had been arranged for us. After initially dealing with Air Jamaica, then a company called Aviance (neither of whom we had booked our holiday with!), we were eventually given a taxi after a further 3 hour delay!
· We arrived home 58 hours after checking out of our hotel in Cuba

I have heard people say that you get an in-flight fashion show. We did not. The food was also barely passable. We had booked our holiday 9 months previous, yet there was no children?s meal for our son ? we had no implicitly asked for one when buying a ticket for him!

Bar service, thou
gh included in the price, is infrequent to say the least. I got 2 drinks on a 9 hour flight. Trying to get an air hostess to bring you a drink is easier said then done. By the time I managed to ask for my 3rd drink, the bar was closed. We landed an hour an a half later!

Generally, the ?warm Jamaican welcome and hospitality? they are so proud of must have been left in Jamaica.

If I must find something nice to say, it`s that the headrests were comfortable.

I was not impressed that Virgin palmed us off on this 3rd or 4th rate amateur company. Neither I, nor may family, will ever fly with them again. If you read this and later find yourself on a delayed Air Jamaica flight, don`t believe a word they tell you? and don`t say I didn`t warn you!

Summary: