Air Transat

Booking through Canadian Affair, our airline for travelling to Canad recently was Air Transat. In all honesty, we had no dealing with them apart from getting on and off the plane, as everything was pre-booked and pre-paid with the travel operators beforehand. We arrived and booked in just over 3 hours before the flight left Gatwick for Canada, and this was smooth and painless, despite an employee going through the line saying they had overbooked and did anyone want to volunteer to postpone their flight for a day, with compensation, obviously. We didn't, but I understand that this is not an uncommon occurrence with airlines. Boarding the plane, we ...  Read the complete review

Ok well I'm going to go against the grain on this one. I flew with Air Transat last year with family to visit relatives in and around Toronto, Canada (KW) and again this summer on my own. The first time I flew to Canada back in 2001 I flew with Air Canada, which was nice. However, being a poor student I've done ALOT of research farewise via STA Travel, Expedia and so on. Summer 2009 flying out at just before mid-August and back before late August was around £560 with Air Transat (peak Summer holiday times), compared to a £750 fare with BA and an £800 fare with Air Canada! Whatsmore, when you buy fares with Air Transat, they give you the full fare including all taxes and ...  Read the complete review

Air Transat has the worst customer service i have ever seen. I recently purchased a ticket and was scheduled to depart in October, my grandmother passed away recently and i asked Air Transat to move my fight up 5 days so my family could attend the funeral. I offered to pay the difference and provide proof of death as i was under their ridiculous 21 days (sorry Air Transat, my grandmothers death wasn't timed right).

They have refused to refund my ticket or transfer it to an earlier flight. They haven't been sympathetic or understanding at all towards our recent loss. I have resorted to either trying to find another flight or telling my children they won't get to say goodbye to their grandmother. Air Transat's customer service is a joke and who ever is managing them can take a A320 and shove it where the sun doesn't shine.

OK so first things first. This is a budget cross Atlantic airline, of which there are not very many left. If you're booking a long haul flight with a budget airline, paying a hundreds of pounds less than any of your other options, then you're going to have to appreciate that the costs have to be cut somewhere. That said, in my opinion you still get a lot better value for money with these guys. I travel to Canada at least once a year, and usually book my tickets via Canadian Affair who book tickets for Air Transat flights. I consistently have found the prices between London-Toronto, and London-Halifax to be at least £200 cheaper. It terms of space, ...  Read the complete review

I think my headline says it all really! I travelled in late July from London Gatwick to Vancouver- a flight of over 9 hours. Check-in was quite speedy, though I noticed several passengers hadn't realised the luggage allowlance limit was 20kg. Flight boarding was fine but you soon realise how little legroom where is present. I had paid £9 extra to be able to choose my seat (on top of a £740 flight price this seemed little extra to pay) and I was so glad I had chosen an aisle seat, enabling me to at least stretch out a bit. I had to pay for headphones(£1 or 2 canadian dollars) to watch the screens set up on the roof (no individual TV screens here) and was a bit ...  Read the complete review