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Passengers need to check luggage weight carefully before going to LCCT in Kuala Lumpur. People are being charged for overweight luggage at Counter S18 when in fact the scales are incorrect.
We weighed our luggage at S14 which is open for checking. We had an allowance of 40kg. It weighed in at 46kg.
After taking out a 5kg bag of rice and adjusting other items, we checked in at S18 for Hong Kong. It still weighed 45kg.
When we told the officer that the scales were around 8% incorrect, she refused to believe us. "If the scale says 0 then it starts at 0!!" My husband was very frustrated that they were trying to charge us extra for baggage. As a last resort he stood on the luggage belts - his weight was 68.8kg on S14, and 73.7kg on S18. However, still no apology or review of the situation.
Passengers are being charged unfairly for overweight baggage at Counter S18. Who knows about any other counters....
If you want to travel round Asia and are on a budget then Air Asia is an excellent choice. I regularly use this airline when in Asia and have taken many domestic and international flights to and from Thailand, Malaysia, Indonesia, Singapore and Bangladesh.
For those that have used budget airlines in the UK, it is the equivalent of Easyjet not Ryanair. I would actually rate it above Easyjet and would use Air Asia above Easyjet if they offered similar routes in Europe. The seats are comfortable, the planes are clean, the crew speak good English and are usually quite attractive.
They cover a great deal of locations especially in the Asia Pacific area. Combine this with great fares and this means you can explore Asia and partake in an adventure and see new places without worrying too much about the cost involved. Thanks to Air Asia, I visited some places that I otherwise wouldn't have. If you have the time when you are in Asia then I'd recommend giving this airline ago. The number of destinations and frequency of flights means that they offer a very convenient way to travel around this part of the world.
I would rate the whole package as excellent from the easy online booking system to the landing. The process is hassle free and much better than what I expected. This is easily the best budget airline I have used. The onboard food is cheap to buy and of a much better quality than what you would get on most other airlines. The food is good although not amazing but the best short haul food I have ever experienced whether in Asia or Europe.
Now let's review the negatives. I know people have encountered delays with this airline but having used this airline about 20 times, I am yet to experience a delay.
When booking my recent trip around Thailand I was cautious about using such a low priced airline. My travelling would involve over 10 internal flights and since I'd heard stories about a Cambodian airline that had been banned from flying to Thailand anymore because it didn't follow correct flight paths, I wasn't looking to save money by going with a cheap airline I hadn't used before. AirAsia however, are an airline to be trusted.
Professional and very helpful from check in until the last moment and beyond (explained soon), they are an airline I wish could expand to England. The staffs on board were very polite and helpful and the (free) food that was served was better than what I expected for such a low price. The flight was without problems (although not being allowed an ipod on during takeoff in case it interferes was a bit worrying!) and all landings were smooth. Leg space is what is expected from any budget airline around the world, but the planes were clean (although slightly dated).
As for how helpful the staffs are, here's one story from my experience with them. After a very long flight from England and then a three hour airport wait, my friend left his passport in the back of the seat infront. He realised just as we left the airport and we told AirAsia straight away who told us the plane was already on the way back to Bangkok. However, they promised to deliver his passport back for him (which they did) and were more than happy to do so, and even apologised for the flight leaving before he had chance to get it back! Excellent airline, if you get chance to use them, don't waste your money on other airlines.
I first heard about air asia when was pointlessly surfing the web and one of there banners came flashing up on my screen. They were offering flights from Brisbane, Australia to kuala lumpur, Malaysia, all in for around £80. I bought my self a ticket there and then. This was 2 years ago and I never actually made the flight!
Anyway, since then, I have used Air Asia a total of 3 times. Each time has been a long haul flight, 1 from London to Kuala Lumpur and twice the other way. Each flight was a total of just over 13 hours, and I payed on average about £200 all in for one way, which I think is tremendous value for money. There were no stop offs, which I would of preferred, but this wasn't a major issue.
Now firstly, they were all on time. This was a good start.
Walking on to the plane, I was worrying what the leg room would be like, as I am tall by asian standards at 6 foot 1 inches. However, I was pleasantly surprised to find that the leg room was more than satisfactory. Now what you have to remember is when you buy a ticket with air asia, nothing other than the flight is included. That means you get no in flight entertainment,food or even water, but dont worry, at least the toilets are free!
You have the option to buy a personal flight screen, which has a small range of videos and tv sitcom episodes, but I found the choice quite poor. This is around £6, with head phones included.
Hot and Cold food and drink are available. Prices aren't cheap.
The air stewards are very nice and friendly, and the plane is kept clean at all times.
The website was very easy to use, and is available in a umber of languages.
All in all, the airline is excellent value for money. I keep spotting more and more air asia travel agencies from time to time.
Air asia are constantly expanding their flight network, flying to new destinations all the time. They recently have announced they plan to fly to and from Paris.
I do not know what they are like for short haul flight, but if they are anything like the long haul flights I have experienced, you will be satisfied.
During my 3 months travelling around South East Asia I used Air Asia about 7 times, receiving good service each time. I always booked my flights via the website www.airasia.com, which is a very easy website to use. Simply pick the country you are wanting to leave from and it automatically gives you the destinations that you can fly to from that country. Fill in the other details, dates, number of passenger, make sure you have ticked either one way or return, then click on search. The flights available will be displayed. If you are flexible with the date and time of your travel, use those buttons on the screen to help you find the cheapest flight. It's as simple as that. Generally if you go for an off peak flight the flights are cheaper, but in the main Air Asia have some really good deals anyway. Also be aware that if you chose a bigger baggage allowance the cost will go up.
After you have booked your first flight on the website, your details will be automatically saved, making it even quicker and easier for the other times. We also found that if you aren't too organised and want to book a ticket for a few days time you can. But I suppose this is to do with availability.
The air hostesses and airport staff are very nice. I was travelling with them when I was unfortunately on crutches, they spotted the crutches and asked if I required assistance, I said now at first but they persuaded me to let them get me a wheelchair as it was a long way to the gate from check in. Very helpful!
Air Asia are a no frills airline based in South East Asia with connections locally around that region as well as up to China. There are also now flights between Kuala Lumpur and London plus 3 destinations in Australia (The Gold Coast, Melbourne and Perth). I have only flown with Air Asia around the South East Asia region and so cannot comment on their long haul services.
The range of destinations within Asia is very broad with hundreds of connections, including many to different islands of Indonesia and into Burma (Myanmar). Kuala Lumpur is the hub with Bangkok a secondary so these have the broadest connections.
In terms of prices Air Aisia certainly live up to their name of being a cheap airline-one way prices for most short routes are around £20 taxes included and you can check on luggage up to 15kg without paying extra. It is also unnecessary to pay extra for checking in at the airport unlike with a certain European no frills airline.
If you want a meal then you do have to pay for it but most of the short flights are a couple of hours maximum so it is easy enough not to eat on the place. If meals are booked in advance online when you book the ticket then thre is a discount on the price. the cost of food is quite high but no higher than on any other plane I have been in. With all my flights seats were also unallocated but could be reserved for a small fee in advance if for some reason a certain seat was needed-I have read that within the past 6 months they have moved towards allocated seating on all flights.
The staff on all flights I have taken with Air Asia have been friendly and accommodating. They have never been rude or seemed hassled and are also very professional in their dealings with customers without being standoffish. Whilst they do have duty free to sell on the plane they were never pushy and I have never felt disturbed by them. Usually if I am distracted then I wouldn't even notice them coming round. They also provide English language newspapers and a magazine.
The planes always appeared clean with no litter left over from previous flights and no dubious broken bits around the seats. In fact they have all looked quite new and free from grubbiness or any appearance of over-use.
I have also had good experience with the airline regards timekeeping. All my flights have taken off and landed within minutes of their scheduled times so I have no complaints.
Air Asia has the usual features allowing web check in so you don't have to queue at the airport and the option of self checking in at a kiosk at the airport (I don't think this is installed on all routes yet though).
The long haul flights are relatively new and as I said I haven't travelled on any of them yet but I would certainly be looking into it next time I fly out. One way prices from London can be less than £100 and to Australia from Asia for around £40. They are also a stable company that would seem to stand a much better chance of sustaining no frills long haul flights than the other companies who have gone bankrupt inthe past year or so-in fact a few of the routes have been running successfully for a while already.
Just as a small bonus, Air Asia have been voted best low cost airline in the world!
Having darted across Asia on seven of Air Asia's flights back in the summer of 2008, I can safely report that they are indeed a low cost option for anyone visiting this part of the world. Simply jump on one of their A320's or 737's in Kuala Lumpur, Bangkok, Jakarta or in any of their other exotic hubs, and a small world of possibilities opens up.
Booked far enough in advance, it is possible to get between any two points on their route network for as little as $100 return. So if you're in Malaysia or Thailand on holiday, or just backpacking around, why not take a trip over to offbeat Brunei for the weekend? Or maybe to Cambodia and the famed grounds of Angkor Wat.
The best advice is to study their route map and determine what is best for you.
As for their service, it is basic, to say the least, but it is what you might expect. Boarding is often chaotic, and the service is minimal. The cabin, however, is quite pleasant, with generous legroom. As with any lowcost airline, it is a matter of choose your own seats.
While I didn't personally experience delays on any of my 7 flights, they are, as an airline, quite renowned for this. Do not therefore schedule any tight connection times. Air Asia do not codeshare with any other airline, or even themselves. Book two flights one after another and if the first is late, Air Asia will not take responsibility for missing the second.
The luggage restrictions are strict at 15kg, so pack sensibibly.
Do however realise that if booked far enough in advance, or on a special offer, Air Asia is perfect for getting about SE Asia quickly and cheaply. Pay close attention to extra fees, and leave long gaps for connecting to other flights or modes of transport. But if you follow all of these rules, you shouldn't encounter any problems. Enjoy!
I have flown with Air Asia twice in the last 2 years, from Vietnam to Thailand and also from The Philippines to Malaysia. Both experiences were good and by booking in advance I managed to take advantage of some very cheap deals on their website.
*** Booking online ***
The airline's website is easy to navigate and find information on flights. The FAQ section is concise and useful and once you book a flight, you receive a confirmation email promptly and can print off your e-ticket. The fares quoted on the website now include all taxes and surcharges which is a welcome change and hopefully one that other budget airlines in the same region will implement too.
I purchased 'Economy Promotional' fares both times as these are the cheapest ones and it was even possible for me to change the date of my flight from Vietnam to Thailand for a small charge. On most budget airlines this would not have been an option. Making this date change was also very quick and simple on the website.
*** Airports and check-in ***
Being a budget airline means that some of the airports the airline operates from are further away than the main airports so it is worth checking these details before booking. When I flew from Clark airport in The Philippines it was a long way outside of central Manila so I had to plan ahead and take into account the time and cost of getting a bus to the airport. Luckily, Air Asia provides some bus services when this is the case and the total cost was still a lot lower than flying with other airlines.
Queues for check-in can be long because there usually aren't many desks open at the smaller airports and being a budget airline understandably means keeping staff costs low too. I was prepared to put up with this though, given how little I had paid for my flights and the staff at the airports were very friendly and helpful despite how busy they were.
It is also worth noting that you have to pay to check in luggage on most flights, although the amount you pay is relatively low up to 15kg. If you have more than 20kgs you could end up paying a lot extra though so check the rates by clicking the appropriate link on the booking pages (when your total flight cost is displayed). It is also cheaper to pay these fees when booking rather than at the airport.
*** In-flight experience ***
The flights I took were comfortable, given that they were economy seats and the relatively short duration. If you have long legs however, you would probably find the flights uncomfortable as there is not much leg room (most people living in the Asian countries the airline serves are quite small compared with Westerners and the seats match this demographic quality!)
Low cost means that there is no entertainment on the flights but most of the flights within Asia are fairly short. You have the option of paying for a meal when booking your flight but I would not recommend doing this after seeing the food they serve. The portions are small and the food does not look very appetizing so it is better to just carry some snacks with you.
Overall I was very impressed with Air Asia and think that they stand out as one of the few low-cost airlines that actually delivers a good service and value for money.
Air Asia are an internet based airline serving destinations all over South East Asia. They often have offers on their flights and their tickets are generally very fairly priced. I used them to fly from Ho Chi Minh City (Saigon) to Bangkok.
I booked my ticket on their website. It is very easy to navigate and when booking you are given the option to add a meal on for the trip, or have heavier luggage, which is what I did as after 6 weeks travelling I knew I would have over 15 kilos of luggage with me!
I didn't have any problems checking in. Staff were friendly and efficient.
On the plane, I would have liked a bit more room. I was sat next to one of those arm-rest hoggers, so was a bit squidged up against the window, but as the flight was only around 30mins-1hr it wasn't too bad!
Food-wise I actually paid for "Nasi Lemak" when I was booking my flight. I wasn't particularly impressed, as it didn't include a drink, it wasn't particularly filling, and it just wasn't anything special. I guess it was just typical aeroplane food, but seeing as I had paid a bit extra I would have liked them to make slightly more effort with it!
There wasn't any entertainment on my flight, so I can't comment on it, but as I said, my flight was extremely short so it didn't matter. There was a magazine available to read though.
Overall my experience of Air Asia was positive, and I would definitely recommend them if you are looking for a quicker way to travel around SE Asia!
Air Asia have been around for some time now, but are now expanding rapidly, and now with DIRECT flights to Kuala Lumpur from London Stansted, they are really making a name for themselves and challenging the big airlines for cheap flights to South-East Asia from Europe.
And boy is it cheap!
I have flown many times within South-East Asia with Air Asia as there prices are now often than cheaper than taking trains or buses overland into countries within the region. For example, they currently offer single one way flights from Kuala Lumpur to Bangkok for £8! This is more than half the price a 24 hour sleeper train would cost on the same route. So in many cases you are saving both time and money.
Recently however me and my girlfriend took advantage of promotional offers on the website and booked return tickets to Kuala Lumpur from London Stansted for £280 return including taxes!
Now unfortunately AirAsia do have charges for checked in baggage, so 15kg will cost you £5, 20kg £11 and so forth on a sliding scale, and you have to pay for inflight meals, which is another £7 each way, but these are of course optional fees. You do NOT have to pay for them, it is still your choice. And besides, even with these fees, our flights to Kuala Lumpur only costed a total of about £320 each, for a direct flight with no stopovers. That is ridiculously cheap and the fact Airasia doesn't have any inflight entertainment doesn't bother me. I'd rather fly DIRECT for this ludicriously cheap fare (£160 each way) and get it all over with in 12 hours rather than having a stopover in a place like Dubai (Emirates) or Doha (Qatar) where i'll waste even more money buying food and drink killing time transiting!
I guess I will write an updated report after this trip to Kuala Lumpur, but I have survived far worse journeys than 12 hours on a plane with no entertainment (I will bring my Nintendo DS, books, and plenty to do) and for me the price far outweighs any negative points about AirAsia such as the fee for inflight meals (which are actually quite nice) and checked in baggage.
Aslong as they don't follow RyanAir's unethical trading practices where they will begin charging overweight people addition fees to fly and a compulsory online check in fee, I think they have even more success to come (especially with more routes to Europe planned).
As for the flights themselves, I have always found the attendants to be very friendly and helpful, they all spoke good English as well as there native languages. Not the same can be said for other budget airlines like RyanAir, where staff are totally incompetent to the point I often fear for my safety on flights!
Making bookings with the site is fairly straight forward and the site in general has seemed to improve over the past few months as they continue to expand. I haven't encountered any server problems and booking the recent flight (with Visa credit card) was simple and efficient. It took about 5 minutes and I recieved confirmation immediately after via email.
The FAQ section is also much more helpful than it used to be.
The AA call centres are notoriously bad and I had trouble getting through initially. This is one area AirAsia need to improve on still. When I did get through to someone they were obviously a non-native English language speaker (despite this being a UK helpline) who had difficulty understanding me and vice versa! Ultimately it wasn't very helpful and I just reffered back to the online FAQ and found my answer there.
I have never encountered any delays with AirAsia myself and I have flew to various destinations with them to places like Thailand, Cambodia, Burma, Malaysia and Indonesia. They were always on time in every case from what I recall.
Most AirAsia airports are in reasonable locations (Standsted is a notable exception).
Overall AirAsia will have even more success as long as they resist the temptation to follow RyanAir's unethical and misleading business practices and compulsory fees that end up making your flight much more expensive than you are led to believe.
Despite the existence of surcharges for food and checked in baggage and a poor call centre helpline, I still highly recommend AirAsia to anyone traveling around Asia as the planes are safe, clean, have reasonable leg room and the flights are on time with friendly air stewards...
And then there's the small matter of the price, which is usually the cheapest you'll find!
I was very impressed with Air Asia. They won a 'Best Asian Low Cost Carrier' award in 2007/8, and I found the whole experience to be very pleasant.
As they are an internet based airline their site can run slowly and I know people can have dificulty with Visa processing their payments. However I personally didnt have a problem booking my flights.
Air Asia are very bad for making schedule changes of over 12 hours. I would hesisitate booking onward connecting flights with other airlines as a missed connection would not be covered by insurance nor would the airline be responsibly in up lifting you onto the next available flight. The only exception would be if your connecting flight is with Air Asia, in which case it is up to their own discretion.
I found after having a time change I was able to change free of cost to a flight which suited me better. I also didnt have any problems contacting Air Asia via the phone.
Air asia is a low budget airline such as Ryanair or BMI Baby which we have in the UK.
When i was first looking to travel around asia and looked at booking with Air Asia i found that they offered the cheapest rates for the flights i required. But then looking at the reviews on various web sites i found that there were quite a lot of negative reviews. I booked many flights traveling from Kuala Lumpur to Singapore, then Singapore to Kuala Lumpur, Kuala Lumpur to Bankok, Bankok to Malaysia and so on and i found them to be a very good efficient and courtious airline - far better than the budget airlines operating in th uk!!!
For anybody looking to travel in asia i whole heartedly recomend booking with air asia. in all my flights i never encountered one problem or delay etc.
All together a very good airline.
Air Asia is a low rate airlines that services the flight destined in Asia for the international service and also the domestic service.
It is really easy to book the ticket, you only have to go to the website: http://www.airasia.com and choose the destination you want. The booking fee and the tax would be added after the ticket rate.
The crews are very discipline, not only that they are rarely have a delayed flight, but also very strict in the baggage weight limit and the check in time. If you don' want to leave your baggage in the airport, make sure you come on time and watch your luggage.
The flight attendant and the pilot are nice, according to my own experience, I have never experienced the delayed flight, or bad flight. They works strictly on the procedure, so I don't have to be worried about things.
This flight doesn't have the seat number and you would not get food in the flight, but still it worth them all