Newest Review: ... after she had done all the hard work so I can't comment on the booking procedure. My review only reflects what I experienced of Airtours f... more
Member Name: mr_shagwell23
Date: 21/02/01, updated on 21/02/01 (89 review reads)
Advantages: fine flight, comfy seating
Disadvantages: incompetent staff, cramped seating!
In my opinion, Airoturs were a good company to fly with. Just for a warning, I may contradict myself in this opinion but the staff seemed to change how they worked through the flight.
I'll explain - the airtours staff behaved in a proffessional and responsible manner, when doing the health and safety announcements and when delivering the food. I found this OK and thought the staff had been well trained and had been doing this a while.
However, it was too obvious they had been doing this a while - they never smiled! Now, I don't know about you, but I've worked in hotels for 3 years and I've always been taught 'service with a smile'. This is totally the way it should be but the Airtours staff seemed oblivious to this statement.
Another criticism I have - I asked for a pack of cards at the start of the flight. Simple maybe, but not for this one member of staff. All I said was 'may I have a pack of cards'. The response was 'we can't start serving the duty free products such as perfume or alcohol until the plane is at a safe height'. I replied 'well,erm,thats,erm nice but can I have a pack of cards'. The response was another one that puzzled me - 'we can't start serving the cigarettes until later and unless you are flying outside the EC you can't buy them'. She was totally stupid! Eventually we got our cards, and enjoyed them throughout the flight!
Apart from this, everything was fine. Seats were a little cramped but you can't expect much from a plane.
There was useful information that came up on the screen such as height, time and temperature outside, but there was nothing special.
We flew from Manchester to Toulouse on a 767 and it was a fine flight. That was until the pilot somehow managed to crash the plan iton a bridge when taxing into the airport.
Ah well, I guess you just can't get the staff these days!
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