Alitalia

Horrible Experience. This airline should be out of business, I rencently flew to cairo and i live in Cali, 1st they no longer fly out of Lax no one called and informed me and my wife. Got to the airport on the day of departure they werent there. After that we called customer service had us on hold forever finally got through they put us on Air France to Paris. Alitalia to Rome was horrible their agents have no customer service and there rude as hell. they lye and dont work from rome to cairo was terrrible they did not print our tickets and we almost didnt get on another flight. When we finally arrived to cairo they lost both of our bags. and they only have 1 ...

Alitalia is in many ways a symbol of Italy, and, I should say, of the worst of that country, and this said from somebody like me who was born and raised there. It is a loss making venture and for many years there have been talks of the company completely folding up. It is massively overstaffed, primarily with people from Rome and the neighbouring area, because for many years the only way you could find a job there was by knowing somebody else either a politician, or a former worker. The financial troubles of Alitalia have an impact on the passengers satisfaction, strikes are very common and the thing you need to know with Alitalia, is that you are ...

Despite the worries about my flight being cancelled because of the threat of Alitalia going bust, it was saved at the last minute and thank god it still ran! However, I was really disappointed with the service received. I know they are struggling for money, but there are ways of still providing a service for a lower fee (EasyJet manage it!). I thought that being breakfast time (6am!), there might be some tea or coffee on board, but no such luck...it was water or juice and only a tiny cupful on the whole flight (so I sat there desperately thirsty for three hours). When my boyfriend asked if he could pay for coffee the steward looked at him as if he were ...