This airline should be out of business, I rencently flew to cairo and i live in Cali, 1st they no longer fly out of Lax no one called and informed me and my wife. Got to the airport on the day of departure they werent there. After that we called customer service had us on hold forever finally got through they put us on Air France to Paris. Alitalia to Rome was horrible their agents have no customer service and there rude as hell. they lye and dont work from rome to cairo was terrrible they did not print our tickets and we almost didnt get on another flight. When we finally arrived to cairo they lost both of our bags. and they only have 1 flight going to cairo from rome. we were in cairo for ten days we did not recieve our luggage until the 7th day of our stay. they could not locate our bags and nobody wanted ot help no one never answered the phone for lost and found. Also on the way back leaving cairo, they are always late and they have problems with boarding passes. the airline has broken lights, seats and they have horrible take offs and landings. Bottom line I would never fly with this airline again they should be out of business and they lost one of my bags again on the way back home to lax which they connected us to delta. 1st and last.
Despite the worries about my flight being cancelled because of the threat of Alitalia going bust, it was saved at the last minute and thank god it still ran!
However, I was really disappointed with the service received. I know they are struggling for money, but there are ways of still providing a service for a lower fee (EasyJet manage it!). I thought that being breakfast time (6am!), there might be some tea or coffee on board, but no such luck...it was water or juice and only a tiny cupful on the whole flight (so I sat there desperately thirsty for three hours). When my boyfriend asked if he could pay for coffee the steward looked at him as if he were stupid.
The staff were miserable, but I must admit I really felt sorry for them, they were obviously overworked and stressed out. The flight was very bumpy, the seats were small and uncomfortable and the cabin itself was hot and stuffy. I definitely would not recommend flying with this airline!
I travelled to Sicily recently with Alitalia. I wasn`t sure what to expect as i read reports that they were constantly being bailed out from bankruptcy.
Check in at Heathrow was fine- no problems there. Boarded the aircraft- quite small- but ok so far. I was looking food to a hot meal on board, but what came? A dodgy looking sandwich/roll thing, a drink and a cake. I was most disappointed. The air stewards looked unmotivated and disheartened- i felt sorry for them. The journey itself was fine- no problems encountered. On board entertainment didn`t exist , the plane look tired and old.
On the return journey it was more or less the same thing. This time though staff were not very polite and couldn`t seem to care less. This did spoil my journey somewhat. However from recent going ons, it seems Alitalia may not be around for much longer- and i`m not surprised.
Don't travel Alitalia! Arrived at LHR to check in my baggage and the assistant was v unfriendly. After a short delay we set off for Rome and arrived there safely. Once I boarded my onward flight to Osaka, after another delay we were all told that the plane was not safe to fly. We then had to leave the aircraft, return to the departure lounge and wait a further 2 hours before we were able to board another plane, to continue onwards. Once on board we had an adequate lunch. however on a 12 hour flight, we only had lunch soon after we boarded the plane and breakfast only an hour before we landed. They are not generous with food, so definitely take your own. The cabin staff were unfriendly. I arrived in Osaka, but sadly my luggage didn't! It was stuck in Rome, but finally arrived 2 days later!
First of all, I've never flown ALitalia, but your review is a good heads up to me in case I ever do. However, Mexican is not a language, but Spanish is. And also, you were on an italian airline, so they were probably speaking ITALIAN. But I wasn't there, So I don't know. Anyway, thank you for the heads up.
HORRIBLE AIRLINE> Alitalia provides no customer service. Just try to contact their customer service and you will find that they do not have a published number. They lost my luggage for two days and damaged the suitcase. I called the number that was supposed connect to their Miami airport department for lost luggage. They NEVER answer the phone. They Never reply to messages left. I called every airport office, New York, Newark, Chicago, Boston and Miami. The phone was not answered at any airport over a period of 3 WEEKS.. It is obvious they have no interest in dealing with customers except to sell tickets. You cannot contact their administration to complain. They not only don't care but make it impossible to even complain .I won't say they are the worst airline in the world because their are worse in Africa but I would never fly Alitalia under any circumstances.By the way I flew what they consider business class. The food was horrible. The equipment was antiquated. Sound system unlistenable.
Alitalia is the Italian carrier. It has been in trouble for the last years since it is not profitable. The problem is that it employs too many people who work very little.
If you talk to Italian people, they will tell you that the amount of staff of Alitalia who speaks with the typical accent from Rome is huge. This is because the company has always been based in Rome and there is a lot of corruption in terms of employing people. Recently Alitalia decided to reduce the number of flights from the airport of Malpensa, near Milan. It is a political move which will only back fire
As a passenger, I must say that when Alitalia is NOT late, it is reliable, but in the last year the problem has been that too many strikes have been set up and if you travel on business and need to go to Italy and need to book in advance, you may end up being delayed the day of your travel because of strikes, or even have your flight cancelled.
My advice is NOT to use Alitalia until the turbulence is cleared, and this may be some time!
I have just come back from a short break to Italy, Milan during the weekend with Alitalia.
I paid 113 Pounds for a return ticket, departing Friday during the day and coming back on Sunday afternoon. I had to take ½ day off, but I was also able to hit the night in Milan on Friday night, which is a plus.
I had been told by my Italian friends that Alitalia are not a good company, but I do not think so.
I found the check in fast in London, and in Milan, and ground staff were kind. I had a luggage with 16 kilos on the way back and they did not many questions. I believe that most airlines allow 20 kilos, but I also hear that some tariffs these days are for 15 kilos only.
We did not get too much food on the plane, this is true, and on the way back I think that the staff should have taken the initiative when a family blocked the aisle for some time. It looked as if they were on their first flight, and had some problems with luggage.
Talking about luggage, I got mine in time at the arrival in Milan, while the whole plane had to wait 20 in London, but I am not sure if this is to due with the personnel in London or with Alitalia.
The plane was clean, the seats comfortable, the leg room more or less the same as on BA, and the in flight magazine interesting to read.
Despite being a regular visitor to Italy from the U.K,for some 37 years, last September 2007 was my first experience of travelling with Alitalia : London - Rome - Brindisi. (Change at Rome). I was most impressed overall. London - Rome was via Airbus,- clean & efficient. All luggage transferred without a hitch to our connecting Alitalia flight from Rome - Brindisi.... This was the best part of the trip! The aircraft was a MD 80, - must have been many years old, but it was great! This plane was 'immaculate' inside & out! The 'economy class' seating provided the most 'legroom' that I have ever had on such a flight by any airline. 'Seat-Pitch' fine. I loved the 'green & white' cabin colour-scheme! Everything was clean - & worked! Cabin-Staff, (Italian), were both efficient & polite. Will I travel Alitalia again? - Certainly if I can!
I travelled JFK-Milan on 5 July, thru Delta - Alitalia skyteam. Cos of delay from JFK I missed my onward connection to mumbai thru alitalia. at mlan there was neither delta nor alitalia peple to help me. and I ws starnded for 24 hrs. I had to buy a new ticket to mumbai on the following day. Delta now says I have to contact alitalia mumbai and get refund on my payment. Alitalia are taking own time and not replying properly. i don't know when i will get my claim. Truly a worst experience and I have vouched for not travel alitalia in future. Passengers please take note of this so you do not overspend and fall prey to alitalia.
look for better options then alitalia.
good info! I am not English but i got some experience with Alitalia and and I strongly believe that some of the Alitalia staff can be very arogant. It never happened to me to be on time with Alitalia ( 4 flights ) and indeed - Italians do not have a clear English even if they suposed to repond in English.Also they do not speak German or other EU languages. I guess it is a risk to travel with Alitalia if you plan to have a flight with transfer . If you plan to fly with DC80 also take care, it could be unpleasant experience even if the weather is ok..
I will never fly Alitalia again. They lost my luggage back in March 2006. After 6 months of repeated letters, telephone calls, messages and faxes, I am unable to get a return call from the claims department. They even failed to respond to a BBB complaint.
The joys I have had with Alitalia.(little sarcastic smile)!
I used to fly Alitalia (and their partner Malev Hungarian) a lot. This was for lack of option rather than choice. Thank God BA has a direct route to my main holyday destination now.
The pricing is dreadful and every-time you make an enquiry (be that via the internet or phone) the price tag goes up if you enquire with the same phone number or PC (logs ip addresses) so the price magically goes up every 10 minutes (you get the base price if dial with another phone so when at University half of my course would ring Alitalia if I couldn't find cheaper from Thomas Cook.) The price apart from being ridiculous it gets insulting from the service you get (£350 for 3.5 Hours total flying time)
I have always flown Alitalia (or Malev) via Heathrow at terminal 2 and the flights have always been for 6:00AM which is good because I could be in Rome/Milan in 2 and a half hours and be at my destination by midday (in Albania just north of Greece). Well that would be good if you flew any other airline but because the airline has 3 flights in a short time span (6:15, 6:45, 7:15) with lets say 200 people each the check in queue is gianourmous.
Alitalia has about 5 check-in booths at T2 plus 1 for their Prima (or Business/First) and also could in theory use 3 from Malev (staffed by Alitalia) and 2 from Olympic Greek. You would think that with that many staff and that many booths the queue would be cleared in no time. Hmmm NO...
See the problem is that Alitalia has more than enough staff easily recognisable by their green jackets but there is none there at 4:00AM (time which when they tell you to be there) as they all come looking pissed off at 5:00AM (1 hour to check people in, 600+ passengers; Genius), steadily and calmly smiling (to each other as is a sacrilege to smile to the poor sods waiting in line that by this time look a bunch of survivors from Hurricane Katrina).
They occupy all the booths and your little brain joyfully does the maths and feels the heart with joy that things are finally going to move. Eheem Wrong.! As about 95% of them bugger off somewhere (the Costa Coffe on the Departures Lunge is a sea of green by this time, hint hint) and they return after half hour to stand as they watch the cattle (passengers) go through the thin line. You would be forgiven to think that after having had their cappuccino and 'brioche' they would be more cheerful but they as grumpy as my Nan trying to work out a GPS navigation kit.
Anyway one at the time the queue moves slowly (half of the people are turned away at the check-in desk because they have to pay for heavy luggage (20 KG max and they proper adamant on that) which you have to go back to the queue and go the office (serviced by 2 ladies and gent who is the only one not grumpy actually) that charge you £10.50 for KG so say if you have a laptop bag with camera and bits and bobs that weights about 6KB (being economical there) would costs you the best part of £70. Better ship it with DHL (it is cheaper and way safer). Their loss luggage rate is disastrous.
What is funny though is that Swiss Air and Lufthansa have absolutely no queue but Alitalia has hundreds. Ok maybe they don't have some many flights at that time but they always staffed. Olympic have though and you see 200 go through within 20 mins. Weight the bag, stamp ticket, stick tag bye bye Sir, job. Maybe is the Mediterranean way of being chilled out but Air France doesn't do that, nor does IBERIA. I look with envy as their queues move swiftly.
Alitalia takes it slow like the flight is due to leave in 3 hours not 10 mins. Inevitably they have to re-shuffle the queue so the people due to leave first (the 06:15AM flight to Milan). People get upset as everyone has been waiting on the queue the same but they understand. The thing they don't understand is, why there are 10 Alitalia lady staff loitering next to queue talking about cosmetics (I owe that to studying Italian at school).
After the check in is done the outcome is one of the two:
FLIGHT MISSES DEPARTURE SLOT IN WHICH CASE:
You leave about 1 hour late and chances are you will miss a connection flight, which the Alitalia operators in Milan make it sound like is your fault are would try every trick in the book to make you pay for the missed flight. (Thank you EU legslation for forcing them to cough up). Not that they would put you in the next connecting flight, noooooo they will let you wait till the next morning and not tell you that but keep telling you that you have to wait a bit until the next flight (which you think OK I will get there soon). Nope you wait until 7:00 AM next day with no sleep. I wasn't the only one that this happened, two of my mates had the same but at least there were in Rome and decided to go (night) sightseeing. Aliatlia refused to pay for a hotel as it wasn't their fault they missed their connecting flight. It definitely was the sparkly elves that prevented them getting there on time.
FLIGHT GETS CANCELLED:
Loads of angry people demand refund or other way of getting to Italy (most of them old couple on romance reviving journey). Two hundred people went to demand action on the little both was asked rather impolitely to move away as they have customers to serve (other cattle to sell tickets for a premium price to), tough if you already paid.
After much insisting (initially they said the cancelling of the flight was beyond their control) they came up with a very generous offer (cough, cough) or giving free flights to Rome (to the Milan bounded passengers) and passengers would make their own way to Milan.
Initially people were biased by the offer after I rather loudly declined that on grounds that Rome and Milan are as close as Aberdeen and London and a train ticket (which Alitalia said is cheap as chips) costs 100+ and takes 7 hours. They were not amused and started cursing in Italian to each other and only stopped but still fuming inside when I told them in Italian that I can understand them.
OR SOMEHOW YOU MAKE IT IN-FLIGHT (if you do buy a lottery ticket, might be your lucky day):
The London to Milan route is not that bad and is served by nice and tidy AirBus aircraft and some staff are polite but they are really unsatisfied serving you giving you the why do you have to ask look. It is like they feel that there are doing unpaid work and it is a privilege to ask for water on an aircraft.
There is the odd nice cabin crew member but that's just the exception rather than the norm
The electronic equipment are not allowed full stop even though you can place them on a in flight mode (best to just use them deciding on the data sheet for the aircraft).
The food is horrendous when they serve it that is. On early flight you get a biscuit. On midday flights you get a minute ice-cream (in summer) or a chocolate (winter). Supper apparently is not served according to traditional Alitalia custom.
On the other flights there are McDonnell-Douglas from the 70s that make your heart jump at the sound of lose rivets and your gut revolve in the untidiness of the flying tin can.
The pilots are alright though and the landings are quite smooth so much praise for the pilots. They all ex Italian Air Force pilots so they are pretty experienced.
London Heathrow: As useful as a heater in the desert. Apart from looking like they don't want to do their job their willingness to help a fellow human being is below 0.
It was this night when my mum and sister were coming to Heathrow and I knew their flight number and spoken to them just after checking-in on the other end but that flight came and no mother and sister. Well I though probably there is a queue at passport control/baggage/customs but two hours later I got worried. So first point of contact was Heathrow information point, that advised me to speak to Alitalia. Went to the infamous information booth and told them of my concern. Seriously worried that something had happened and Alitalia said we cannot give you any information on the passengers. I tried to explain that is my mother and sister and having my passport on me could prove my identity. They said that they don't have to tell Zilch and was told that they can refuse to give me that information if they want. No offer of help, no sympathy. Right no point banging your head against a brick all so I went to the next helpline ; the airport police that linked me with immigration and they had no information of those to persons arriving in the UK. Now that got me worried. Phones were off, apparently they left on the plane but never got to London and Alitalia refusing to comment. A policeman came with me to Alitalia to talk some sense into them but even he gave up.
Well they eventually turned up at half past midnight (4 hours late) because the plane was grounded the flight number remained the same for the replacement plane which was overbooked so they put them on another plane. They just couldn't tell me that and put my mind at peace.
I would only fly Alitalia if there no choice, but then again I would rather walk
(Disclaimer: I have submited this review somwhere else as well under the reviewer name Nick_Endeavour)
One of the best airlines, i've ever flown, with. For one they actually give you free food and drink (which not many airlines do anymore). The seats have lots more legroom than other airlines, and i was flying economy. The flights were on time, both ways and the lugage came very quickly. I reccomend anyone who wants to fly to Italy to choose Alitalia. Also the food they give you is very good, fly Alitalia!
Hello, I just flew from New York City to Sofiya Bulgaria and back on Alitalia and it had to be the worst travel experience that I have ever had. I spent a whole lot of money to be treated poorly.
First off you know how when you get on the plane they have all these newspapers laying in a basket? Well on this airline every last one of them except two are in Mexican. I did not like that at all. I can't read that.
Second they beat my luggage to death. Both of my suitcases were mangled by these people. I honestly thought that maybe they got left behind somewhere and a bombsquad came and blew them up.
Third the food was awful. You can buy better TV dinners at Aldi's than what these meals were. I can't even guess what it was. I could chose between chicken and fish but that doesn't sort it out. Some nasty salad....I don't even want to remmeber it so I will stop now.
Fourth my TV was busted on the way back and I could not watch the stupid lame three year old movies (Elf in November 2005????WTF????) Nor could I play the trivia game. I have a real joy when I crush all the people in Trivia matches since on other planes they can see the seat number of the champs and people look over and see that some geezer with a foot long beard and tattoos on his head is smarter than them. I could have cleaned up being that the people were all talking Mexican on this plane anyways.
Fifth they cut me off the booze way before I got unruly. My mate works for the airlines, a nice one, and he tells me all the crap they are pulling to save weight and one of them is to not have any selection of booze. The beer they gave me was mexican too. But I did get Grappa. On the way back they did not even have wine for the lunches. I needed booze more than ever as all these old people on the way back from a group tour thought that they were in a stand cafe not an airplane and were milling around socialising the whole flight.
Sixth the free inflight magazine was no good at all, I won't even bother to say what language half of it was in.
Seventh, we didn't get a drink prior to lunch on the way back and once the lunch was served I think the entire crew parachuted off the plane because I didn't see them at all again. They hid in the back and to get a drink you have to squeeze yourself through the whole plane and go to the back to get a small cup of coca-cola from a self serve stand.
The worst thing is what they did to my flight on the way home, they chose to delay us for two hours to wait for another plane with 60 passengers on it to arrive from Baloney. We had to sit and wait in the terminal for this other plane and many people missed their connections in NYC for this. Their feeble attempt to appease us was to give us some boarding pass looking thing that we could exchange for a sandwich or slice and a small drink. That is what two hours of my time is worth to these people, a sandwich and a cup of pop. I am glad my employer considers my time more valuable.
Another bad thing is that the flight crew was simply ugly, I understand that it probaly takes seniority to get a good route like this so all the old and worn out workers get it, but somehow the lufthansa and KLM planes always have a few hotties on them. I can at least waste the 8 hours daydreaming about joining the mile high club with them.
The only good thing about the flight was they had damn good music in the earphone thingies and they did not charge for earphones.