Alitalia

Alitalia and Airone have now merged and although keep the 2 brands, they cooperate on flights within Italy and internationally from Milan and Rome. I used Alitalia to fly to Italy from London, and from Italy to Greece, Bulgaria, Spain and Malta. I also flew within Italy with Alitalia. Alitalia offer good rates on their connection to Italy and run regular promotions. They can be very often cheaper not only than BA, but also the low costs companies. If in terms of tariffs they are competitive, in terms of service they are not that great. The food is non existent, they only serve you a snack and a drink, although you ...  Read the complete review

Horrible Experience. This airline should be out of business, I rencently flew to cairo and i live in Cali, 1st they no longer fly out of Lax no one called and informed me and my wife. Got to the airport on the day of departure they werent there. After that we called customer service had us on hold forever finally got through they put us on Air France to Paris. Alitalia to Rome was horrible their agents have no customer service and there rude as hell. they lye and dont work from rome to cairo was terrrible they did not print our tickets and we almost didnt get on another flight. When we finally arrived to cairo they lost both of our bags. and they only have 1 ...  Read the complete review

Alitalia is in many ways a symbol of Italy, and, I should say, of the worst of that country, and this said from somebody like me who was born and raised there. It is a loss making venture and for many years there have been talks of the company completely folding up. It is massively overstaffed, primarily with people from Rome and the neighbouring area, because for many years the only way you could find a job there was by knowing somebody else either a politician, or a former worker. The financial troubles of Alitalia have an impact on the passengers satisfaction, strikes are very common and the thing you need to know with Alitalia, is that you are ...  Read the complete review

Despite the worries about my flight being cancelled because of the threat of Alitalia going bust, it was saved at the last minute and thank god it still ran! However, I was really disappointed with the service received. I know they are struggling for money, but there are ways of still providing a service for a lower fee (EasyJet manage it!). I thought that being breakfast time (6am!), there might be some tea or coffee on board, but no such luck...it was water or juice and only a tiny cupful on the whole flight (so I sat there desperately thirsty for three hours). When my boyfriend asked if he could pay for coffee the steward looked at him as if he were ...  Read the complete review

I travelled to Sicily recently with Alitalia. I wasn`t sure what to expect as i read reports that they were constantly being bailed out from bankruptcy. Check in at Heathrow was fine- no problems there. Boarded the aircraft- quite small- but ok so far. I was looking food to a hot meal on board, but what came? A dodgy looking sandwich/roll thing, a drink and a cake. I was most disappointed. The air stewards looked unmotivated and disheartened- i felt sorry for them. The journey itself was fine- no problems encountered. On board entertainment didn`t exist , the plane look tired and old. On the return journey it was more or less the same thing. This ...  Read the complete review