Alitalia Reviews

Alitalia and Airone have now merged and although keep the 2 brands, they cooperate on flights within Italy and internationally from Milan and Rome. I used Alitalia to fly to Italy from London, and from Italy to Greece, Bulgaria, Spain and Malta. I also flew within Italy with Alitalia. Alitalia offer good rates on ...  Read the complete review

Horrible Experience. This airline should be out of business, I rencently flew to cairo and i live in Cali, 1st they no longer fly out of Lax no one called and informed me and my wife. Got to the airport on the day of departure they werent there. After that we called customer service had us on hold forever finally got through they put us ...  Read the complete review

Alitalia is in many ways a symbol of Italy, and, I should say, of the worst of that country, and this said from somebody like me who was born and raised there. It is a loss making venture and for many years there have been talks of the company completely folding up. It is massively overstaffed, primarily with people from Rome and the ...  Read the complete review

Despite the worries about my flight being cancelled because of the threat of Alitalia going bust, it was saved at the last minute and thank god it still ran! However, I was really disappointed with the service received. I know they are struggling for money, but there are ways of still providing a service for a lower fee (EasyJet manage ...  Read the complete review

I travelled to Sicily recently with Alitalia. I wasn`t sure what to expect as i read reports that they were constantly being bailed out from bankruptcy. Check in at Heathrow was fine- no problems there. Boarded the aircraft- quite small- but ok so far. I was looking food to a hot meal on board, but what came? A dodgy looking ...  Read the complete review

Don't travel Alitalia! Arrived at LHR to check in my baggage and the assistant was v unfriendly. After a short delay we set off for Rome and arrived there safely. Once I boarded my onward flight to Osaka, after another delay we were all told that the plane was not safe to fly. We then had to leave the aircraft, return to the departure lounge and ...  Read the complete review

First of all, I've never flown ALitalia, but your review is a good heads up to me in case I ever do. However, Mexican is not a language, but Spanish is. And also, you were on an italian airline, so they were probably speaking ITALIAN. But I wasn't there, So I don't know. Anyway, thank you for the heads up.

HORRIBLE AIRLINE> Alitalia provides no customer service. Just try to contact their customer service and you will find that they do not have a published number. They lost my luggage for two days and damaged the suitcase. I called the number that was supposed connect to their Miami airport department for lost luggage. They NEVER answer the ...  Read the complete review

Alitalia is the Italian carrier. It has been in trouble for the last years since it is not profitable. The problem is that it employs too many people who work very little. If you talk to Italian people, they will tell you that the amount of staff of Alitalia who speaks with the typical accent from Rome is huge. This is because the ...  Read the complete review

I have just come back from a short break to Italy, Milan during the weekend with Alitalia. I paid 113 Pounds for a return ticket, departing Friday during the day and coming back on Sunday afternoon. I had to take ½ day off, but I was also able to hit the night in Milan on Friday night, which is a plus. I had been told by my ...  Read the complete review

Despite being a regular visitor to Italy from the U.K,for some 37 years, last September 2007 was my first experience of travelling with Alitalia : London - Rome - Brindisi. (Change at Rome). I was most impressed overall. London - Rome was via Airbus,- clean & efficient. All luggage transferred without a hitch to our connecting Alitalia flight from Rome - Brindisi.... This was the best part of the trip! The aircraft was a MD 80, - must have been many years old, but it was great! This plane was 'immaculate' inside & out! The 'economy class' seating provided the most 'legroom' that I have ever had on such a flight by any airline. 'Seat-Pitch' fine. I loved the 'green & white' cabin colour-scheme! Everything was clean - & worked! Cabin-Staff, (Italian), were both efficient & polite. Will I travel Alitalia again? - Certainly if I can!

I travelled JFK-Milan on 5 July, thru Delta - Alitalia skyteam. Cos of delay from JFK I missed my onward connection to mumbai thru alitalia. at mlan there was neither delta nor alitalia peple to help me. and I ws starnded for 24 hrs. I had to buy a new ticket to mumbai on the following day. Delta now says I have to contact alitalia mumbai and get ...  Read the complete review

good info! I am not English but i got some experience with Alitalia and and I strongly believe that some of the Alitalia staff can be very arogant. It never happened to me to be on time with Alitalia ( 4 flights ) and indeed - Italians do not have a clear English even if they suposed to repond in English.Also they do not speak German or other EU ...  Read the complete review

I will never fly Alitalia again. They lost my luggage back in March 2006. After 6 months of repeated letters, telephone calls, messages and faxes, I am unable to get a return call from the claims department. They even failed to respond to a BBB complaint.

The joys I have had with Alitalia.(little sarcastic smile)! I used to fly Alitalia (and their partner Malev Hungarian) a lot. This was for lack of option rather than choice. Thank God BA has a direct route to my main holyday destination now. TICKET SYSTEM The pricing is dreadful and every-time you make an enquiry ...  Read the complete review

One of the best airlines, i've ever flown, with. For one they actually give you free food and drink (which not many airlines do anymore). The seats have lots more legroom than other airlines, and i was flying economy. The flights were on time, both ways and the lugage came very quickly. I reccomend anyone who wants to fly to Italy to choose ...  Read the complete review

Hello, I just flew from New York City to Sofiya Bulgaria and back on Alitalia and it had to be the worst travel experience that I have ever had. I spent a whole lot of money to be treated poorly. First off you know how when you get on the plane they have all these newspapers laying in a basket? Well on this airline every last one of ...  Read the complete review

Few days ago i flew on this route and i now want to tell you my impressions. Very early in the morning i drove to naples airport and i went directly to AZ check-in. I was told i had around 5 kilos more in my baggage but considering i was connecting and doing an intercontinental flight i was "forgiven". Well i think for the ...  Read the complete review

Alitalia-Linee Aeree Italiane Spa is Italy's biggest airline, it is 62% owned by the Italian Government. It is Italy's biggest airline with two hubs, Milano Malpensa and Roma Fiumicino. A couple of years ago the Italian Government opened the airline liberalisation which made Alitalia wake up a bit and improve services. It now has ...  Read the complete review

I have flown with Alitalia 1 years ago from Venice Marco Polo to London Gatwick. There are three classes of flight: Economy Class (with convenient prices), Magnifica Class (with first class service and good prices), Prima and Coral Class. I have flown in Economic Class. The facilities were clean and service good. The airplane was ...  Read the complete review