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I've flown to USA twice in the last couple of years with AA, and both times have been just satifactory.
While I appreciate the cost of oil is driving airfares through the roof, customers still expect something for their money.
AA have a very swift and easy check-in process, but then again I have never had a troublesome check-in with any airline. I thought AA were supposedly the equivalent of British Airways but there is something rather 'budget' about AA these days. Firstly, when did you have to start paying for an alcoholic drink on a flight?
Maybe this is a new thing across the board, but I felt like saying 'Cmon, this flight is £100 more expensive than a year ago and you now want to also charge me for a beer??'
The Food: Always leaves a lot to be desired, but this was BAD! I just couldnt stomach and felt bloated for a couple of days after. Airlines need to keep things simple. Stop trying to create fancy meals in the sky. The best things I have eaten on a plane have been snack things like sandwiches and muffins. A piece of fruit on top and i'd be content with that!
The Entertainment: Not that bad actually, a good selection of movies/tv shows to keep me occupied. But the headphones they supply are terrible. Fortunately I had my own with me, as will most people these days I imagine.
Flight Punctuality: Well we left 45 minutes late because there was not enough water on the plane. But we only arrived 15 minutes late. I think airline schedules are all made up anyway. If there isnt much cloud cover the flight time is always quicker.
So all in all, I expected more from what I perceived to be a 'premium' airline. But i guess until I can actually afford anything other than coach class, I'll never be a happy flyer
I have flown this airline many times in my life and overall I would say that most of the time they let me down. Every single time I have flown with them I have had to RUN to my connecting flight becuase I was going to miss it due to some kind of delay in my landing time. They do not provide many comp's for services interupted except a hotel room and flight at a later time. There was a point that I HAD to be at my destination by my arrival time and in asking if they would help me get on a flight with another airline not only would they not help me but they would not comp me for any flights they would have given me. In other words they would not help me any further if I decided to travel the rest of the way with another airline. I have not been very satisfied with AA and have had better luck with other companies.
I have flown on American Airlines many times over the years, largely within the intercontinental USA. I generally choose AA because they tend to be one of the less expensive airlines that have an extensive route throughout the continental USA and so are able to offer me flights at the time and date I want, without me really having to compromise on price.
Check in staff for AA have always been helpful and courteous and more than happy to answer any questions or queries I have had. The queues tend to be minimal and move quickly, and many locations have self check in facilities where you simply need to swipe your ID, enter your booking code or swipe your credit card. I have to admit that, wherever possible, I use this self check in facility as it's quicker than queuing up, particularly at major hubs like LAX.
Unlike flying in Europe, with the exception of budget airlines, if checking in a bag on AA you have to pay a checking in fee which is $20 for the first bag and $27 for the second bag. However, you don't have to pay for hand luggage and you can take fairly large holdalls on as hand luggage. At the time of writing this, each passenger was allowed one bag plus one personals item, such as a hand bag, briefcase, laptop etc.
I have never been majorly delayed using AA. While occasionally flights have been slightly delayed taking off, it seems that they generally manage to make up this time delay during the flight and so you arrive on time or ahead of schedule. Boarding onto the plane is done in groups which are assigned to you at check in. Priority is given to those with young children, disability, military persons and those with first class tickets.
The flight itself is fairly standard. In cattle class (economy), as with all airlines, the seats are small, with too little leg room and cramped conditions. It's no more or less comfortable than the seating provided by most major carriers. Each seat has a personal reading light and aircon blower - and the standard pull down tray table.
All of soft drinks and water are complimentary, but you do need to pay for alcoholic beverages. A small 175 ml bottle of white wine costs $7 - which is fairly expensive for bog standard wine. There are snacks available, but there is not much to choose from - and these require payment also. On my last flight, which was a 5 hour flight across country, the only snack options were a turkey croissant, a packet of fruit and nut or a cookie........so not really anything substantial. The turkey crosissant cost $6 and the fruit and nut packet about $5. I would recommend that you bring your own snacks on the plane otherwise it could be a long hungry trip! Be warned that any payment must be made by credit card as they do not accept cash payemnts.
Entertainment on the flight is also minimal. There are shared TV screens throughout the cabin about every 4 rows and so everyone will be able to see a screen. However, there is no choice as to what movie is shown and on many occasions a movie has started and then not been completed by the time the flight is over.......which can be annoying. You can use your own headphones or purchase them onboard for $2.
The cabin crew are polite, friendly and helpful and, like much of the US, very much service orientated. Sometimes cabin service can be slow as there doesn't ever seem to be enough cabin crew, but having said that, I cannot fault their professionalism.
I will continue to use AA when in the US, simply because they usually win on price and on route coverage. I would say that using AA is very much about simply getting A to B safely and efficiently and comfort comes much further down the list.
I travelled with American Airlines late 2008 to New York,I had previously booked with another airline which went into liquidation about 4 weeks before I was going to travel but I got a refund from my credit card so was able to rebook and I had to book with someone pretty quickly as with only a month to go before departure and I had already paid seperately for a hotel for a week so would have lost the money with this hotel.
I searched the internet for a couple of days and finally found this one, they had an online booking service, which was excellent and I could book my seat inadvance which was helpful for me, they did disabled bookings also which was important for me as I am disabled.
I made my booking very easily and paid for it with a credit card so I had better cover if the airline failed to operate, I gave the usual details and they sent me an email for confirmation and a booking reference to use when picked up the tickets at the airport.
This booking departed from Gatwick so was alot further away from home to my previous booking but it was the only one available so that was fine.
When I arrived at the airport and found the airline check in desk, it was empty and no queue because this was about 4 hours before I was taking off, but I found it amazing with no queue at this time, but they tend to open earlier and so avoid queues they told me, and so I could give my luggage immediately to them and I could browse the lounges without baggage, which was brilliant, when departure time came, I just went to the gate and they took me through earlier because of wheelchair assistance and the rest of my family who were with me just waited in the small queue, and they came to me very quickly as the staff were very efficient and fast.
Once in my seat, and in the air, the hostesses came around with beverages and 2 hours into the flight they brought a meal with a tray, they were helpful and quick but did not rush etc, another 2 hours later they brought beverages again.
They came to check everyone was happy a couple of times while flying but they did not disturb anyone as it was a evening flight and people were sleeping.
They were happy hostesses and very helpful to all my family and othes and this airline was a very good cheap and reliable one to travel with, I could not fault them and on my return from the America they were just as helpful, the pilot was very informative and the staff were American and friendly too.
I had a good travel both outward and inward bounds and was very pleased with the service I received.
The prices are very good and good value for money.
The seats were comfortable and clean and the screen in the front worked well and the pull down tray was clean and safe.
The leg room in economy which I travelled in was the average size but I cannot remember the exact details of them. I am very small in height but my son is over 6ft and he was sat at the end of a row of seats and he said he found it fine and he has been with this airline several times and has found them to be of good size for him.
I give this airline a 5 star rating.
Check this has a good cheap flight whenever you are booking to go to the States as you may get a good bargain.
I recently flew with American Airlines to Chicago, departing from Manchester (UK). We won the flights in a competition and therefore didn't have to pay anything, had we had to, the flights we chose would have cost in the region of £3,000 for 2 return tickets.
I had never flown American Airlines before, and after reading several reviews, I didn't quite know what to expect as they were a real mixed bag, so as the flights were free, we decided just to approach the trip with an open mind and not worry about any potential downsides of flying with AA.
Our tickets were sent to us via email approx 10 months before we travelled, and we never heard anything from AA until 2 days before we departed when they sent me an email stating check in times etc, it was also then that I found out that you could pre book your seats online. The only problem was that it was all a bit too little, too late for us, all the 'decent' seats had been taken, and there were no seats together. I am not a good flyer, and the thought of not being able to sit next to my husband terrified me, and it ruined the few days before the trip as I was worried and nervous.
We got to the airport early, so we could hopefully get seats together if any had become available, yet we were greeted by a huge queue and only a few check in staff were available. The queue was very slow moving and it took us nearly an hour to check in. Thankfully, they had found us 2 seats together, so I could spend the last few hours before the flight relaxed.
As the flight was longhaul, I was expecting a decent level of entertainment, however, we boarded the plane to find that it was an older plane, and there was no seat back entertainment, only TVs in the aisles and the offerings were pretty poor meaning that we had to try and find something else to keep us occupied for 9 hours.
We were fed twice during the flight, and all drinks were free which I was pretty impressed with, the food was ok, not fantastic, but it served a purpose.
During our stay in Chicago, we kept an eye out on the website to see if any seats together became available for the way home, luckily they did and we even got window seats, albeit it right at the back of the plane where it was noisy and we weren't able to sleep on the overnight flight back.
Check in in Chicago was done via self check in, and was a very smooth process, far better than the check in we had to endure in Manchester. Once again, we were on an old plane, no seat back entertainment, and was quite uncomfortable. Again, we were fed twice, food was sub standard and both me and husband ended up with upset stomachs which is the last thing you want on a long plane journey!
Overall, I wasn't that impressed with AA, I have flown to the USA with Virgin before and found that experience much more pleasurable. I am glad that it didn't cost us anything, and unless we got free, or very cheap flights with AA, I probably wouldn't travel with them again!
Founded in 1930 and The major Airline of the United States (and hence one of the largest airlines in existence), American Airlines offers a huge range of domestic flights within the states as well as from the US to the neighbouring regions of Canada, Central America and South America, and it is often the cheaper option to get a connecting flight with AA stopping at a major US airport or two if travelling to one of these regions.
AA's prices are pretty reasonable, and are invariably the cheapest when booking at the last minute (although they still cost a lot more than if booked in advance), but they may not be the cheapest fares if you have the hindsight and organisation to book months in advance of your trip. Having used AA to visit numerous locations in central America over the last few years, I have experienced no problems with their service; all my flights have been on-time, even in adverse weather conditions such as the recent extreme cold of christmas 09, and neither have I experienced any problems with the handling of my baggage.
AA use a range of large Boeing aircraft (737, 757, 767, 777 and Mcdonnel Douglas models, all of which are spacious and comfortable, with relaxing reclining chairs with a reasonable amount of legroom and personal tv LCD screens built into the chair in front, from which the passenger can pick from a range of recent films and tv shows as well as play games, listen to the radio and use the internet. In my experience I have always foudn the staff to be courteous, efficient and highly professional, offering both decent meals and a range of drinks throughout the flight and generally keeping things running very smoothly.
Ive found both transatlantic and domestic flights with AA to be a straightforward and pleasurable experience, although on my last flight I was asked prior to boarding if I would like to move to a seat on the side as opposed to in the central aisle, no doubt to allow a group of passengers to sit together, but was not informed that my new seat would back onto the toilets and thus not recline past halfway. This meant that I couldn't get comfortable enough to sleep, and left me feeling annoyed at not being informed of this when I agreed to change seats, but this stands as the only problem I've had with the airline to date.
Overall AA offer a prefessional and efficient service and are by and large a pleasure to fly with, altough they can be a little on the expensive side at times.
OK so let me start by being up front here in the fact it is quite some years since I flew with American Airlines but I still remember the experience with them and I wanted to share what I had gone through with them.
I was flying over to see my family for the second time who stay in Mississippi and was flying out from Glasgow so I already knew what to expect through my dealings with Northwest Airlines...or so I thought. The start of the experience was all pleasant enough with helpful check in staff and a simple process for checking in causing me no real delays and I was handed my ticket with my seat number shown. I headed through to the boarding gate on time and was shown exactly where my seat was when I got on board the plane on time so was happy all was going well and was greeted with a seat which offered up the same level of comfort I have come to expect with enough leg room to allow you some level of comfort but in my opinion this could be so much better.
My journey was going to see me taking a total of 3 flights to get to Florida (we were staying here for a week and then driving down to meet up with my family) and so settled in for what we knew was going to be a long flight. The staff were all excellent, friendly and helpful during all parts of the flight and offered up a good in flight service with the meals offered not amazing but passable.
All sounds ok so far doesn't it? Well this is true but when coming in to land at my first destination we found ourselves circling for a very long time over the airport and wondering what was going on only to be told that there was an issue with the landing gear sticking so they had to burn off more fuel and keep trying the landing gear...this went on for about 30 minutes before they managed to have a successful descent and landing. We put this down to an unlucky experience and thought things could only get better but when during the second flight we had yet more landing issues when the pilot missed the runway and landed part of the wheels on the grass we were left somewhat shocked and felt a lack of confidence in the airline. The rest of the flight experience throughout was ok but not amazing but these two incidents would have been enough to put many off flying and whilst this was not the case for us it did put us off flying with American Airlines again.
- Friendly and helpful staff
- Reasonably well priced
- Flights ran to time on the whole in my experience
- Fairly comfortable staff
- Good in flight drinks and snacks service
- Landing issues experienced
- No apologies offered for the issues experienced on either flight during landing
Overall not an experience I want to have to go through again simply due to the fact the landings felt so lacking in being routine as with other airlines.
A few months back, the wife booked us a trip to New York, flying with American Airlines. Never flown with them before and no idea if they were any good, I checked Dooyoo for reviews of them. It was not good reading. I never found a good one about them and was so worried about flying with them, that we tried to change companies to BA, but would have lost a fair amount of money.
So, with great trepidation, we made our to Terminal 3 of Heathrow to begin our adventure with American Airlines. On first impressions, with check in, it was pretty good. Asked the usual questions, there was no queue and we were all checked in in 5 minutes.
Then came the plane side of the journey. I am no expert in planes, so have no idea how old it was. It had wings and engines, managed to get in the air and back down again. That is good enough for me. The inside however, was a pleasant surprise. From the reviews I had read, I was expecting the old style of screens above seats and having no choice of what to watch. Luckily for us, screens were on the back of all seats and there was a good amount to choose from. The only downside to this, and it is being really picky, was that you couldn't just play something, it was on a rolling tape and you had to get lucky to pick something that was starting with a few minutes of you wanting it to. The flight out was exceptionally smooth, as was the landing. I cannot fault anything about the journey out. Even the food was pretty edible, it was airplane food, but better than most I have had before.
The journey back however, is a different story. We arrived at JFK and instead of going to queue for face to face check in, we were told to go to self service as they had no staff at the other one. No great deal, go to a screen, swipe your passport and print off your boarding pass. Very, very simple, so simple, I helped a Japanese chap with his check in. After getting your pass, you then move across to check in you baggage. You have already told the self service check in how many bags you have, so this should be a simple process as well. From looking, the staff don't even put your bags on the conveyor belt, so what could go wrong you ask.
There were 3 queue's, one rather large, one not to shabby, and one that had very few people on. We joined this one and got to within one customer away from seeing the lady checking in. It had taken 5 minutes, we are thinking why doesn't anyone like AA and then it happens. The lady serves someone, looks at the people in front of us and says she is closing. I look behind and there is around 20 people in the queue behind me now, both other queue's have many more, it has got pretty busy. The person in front asks if someone is replacing her, to which the lady said she doesn't know and will tell her supervisor and walks off.
Immediately to the right of the queue we are in, there are 2 members of staff looking at a computer screen, attempting to check someone in. There was not any customer there though, so we were not sure. One of the staff was typing and the other staring at the screen. Common sense would kick in here, surely. No. A third staff member joins these 2, then a 4th. The person in front asks them to check people in, but no, staring at one person type into a computer is far more important.
This goes on for 25 minutes, which has then left the queue's absolutely massive, as everyone is self checking in, due to no staff at the other end. Then a new lady appears and it appears we are going to have evrything all completed, so we can move into departures. We get to her and you know, we have been waiting for 25 minutes and you would think maybe an apology would be nice. I would even settle for a simple Hello. You guessed it, nothing. She said the wifes name for her to put the bag on the scales, then simple pointed at the conveyor belt and I got the same treatment. It was a joke.
The ride back on the plane was the same as the way out, smooth, no real complaints. The only thing that did bother me was that it was the same entertainment we had seen on the way out. You can't really call that a complaint though.
It was a good journey, marred by the events in trying to return home. I found it amazing that the British side of things was pretty perfect, yet the American side was dreadful. From the journey out, I would have flown with them again. From the journey back, I am not even going to recommend them.
We used American Airlines for a recent shot break to New York flying out of Heathrow. I have to say that I expected better from a flagship airline that carries the national flag of a country where customer service within most companies is very improtant, certainly American Airlines ranks rather poorly when compared with both of the UK carriers Virgin and British Airways.
Check in was fine and pretty efficient, the same cannot be said about the security checks on either side of the Atlantic but that is not really the fault of American Airlines. We had an aisle seat and the one next to it on the centre row of seats, the plane itself looked a bit shabby in cattle class, the seat itself had pretty good leg room and width is never a problem for me however I was disappointed not to see an inflight TV in the headrest in front of me so knew that the entertainment would be on small drop down screens above your heads. Sadly the ones in front of me did not work properly and so I was grateful that I had a book, i-pod and also a couple of magazines to pass the time. The return flight they did work but that was overnight so I was aslepp for some of it.
The staff were pretty friendly but very busy and as such you had to wait ages to get your tray cleared and the food was the usual inedible stuff that I just wished I had never even accepted as I ate next to nothing as the pasta looked insipid and the boyfriends chicken was rubbery according to him.
The flights passed off smoothly however I was not overly impressed and would only book them again if they were significantly cheaper than the competition.
We flew man-heathrow-boston and then back again in May
Well, the good points are that we got there and they even managed to bring us back!!!
Turbulence free flights both ways......yay
Other plus points...I got the window seat and they serve full sized cans of pop.
Not so good points
Inflight entertainment: non of that seat back tv malarky for us, just a big screen at the front and a few above the aisles...couldn't see ours very well and the headphones didn't work, replaced the headset eventually though.
Movies were Marley and me, great film but I had seen it before and knew how sad it is so couldn't watch it (not too much of a problem as couldn't really see anyway) and can't remember what the other one was...then they repeated Marley and me!
Seat pitch-not so good....I'm a tall lassie and my knees were up against the seat infront.
Food.....erm didn't really eat much of it, had a plain roll and a desert. OH said it was ok. Plane food in general is pretty rubbish so wouldn't be put off by airline food really.
staff, generally older ladies, one of the ones doing our section appeared to have recently had a chemical peel...she looked in a lot of pain! hardly any of the crew had a smile, quite unusual for American service staff.
Cleanliness of the plane.....well it wasn't that clean, loo's were very smelly early on in the flight, didn't go back in there so can only imagine how they were later on! The sick bag (I get travel sick so have to be prepared!) was missing from both mine and OH pocket and I was missing the evacuation procedure...there were also sweet wrappers in there.
All flights were on time...within 30 mins of stated times, however on landing at heathrow we had missed our slot and had to wait on the tarmac for over an hour, we nearly missed our connecting flight and our luggage went missing (got it back next day).
Overall, I would only chose to fly with them again if they are the only airline that goes to where I want to go, or, if they are a heck of a lot cheaper than the competition. One of the worst airlines i have flown with!
I went to Los Angeles last year from Manchester via Chicago.
Lets just say the only positives are it is cheap and you can sit down on a seat (rather than standing lol).
Check in sad they were experiencing delays so we had a 2 hours wait. When we eventually boarded the plane i was shocked at how little leg room there was, no tv and very rude staff. After having to cope with an 8hour flight of looking at the seat in front of me we arrived at Chicago. To cap off the day my luggage was stuck in Manchester, they for some reason decided not to put it on the flight. (This is economy btw)
After catching the connecting flight and arriving i was feeling upbeat - i mean come on this is LA! But all i could think was NEVER AGAIN American airlines.
Please see my Air New Zealand review for a good Los angeles service!
Please note although i say they are cheap we are talking £30 off each. For an 11 hour flight make your own mind up to if it is worth it!
I used American Airlines on a return flight to Logan airport, in chicago from Birmingham International UK. Naturally, for an apparent 'flagship' outfit, one would expect the level of service and comfort to be beyond reproach.
That proved not to be the case. I found AA to be somewhat indifferent and not very responsive to the needs of the customer, certainly in economy class anyway. The cabin crew were cold and rather off-hand I thought. This was a reflection of the check-in staff at BHX, who didin't seem to care whether I flew with them one way or the other.
perhaps the best word I can find is 'robotic', as the crew went through their functions with a matter of fact, rather bored look on their faces. I've read somewhere that they're not paid very well, which may account for the way they approached their tasks.
The service level apart, this was compounded by some truly awful 'food', for want of a better word. Sure, I understand that airplane fare is pre-packaged and pretty generic in the class I usually fly in, but this was not what I expected. It would be unfair to say that is characteristic of all American airlines, as I found Continental Airlines to be much better.
In the final analyis, rating airlines is a fairly subjective affair, and it's diff'rent strokes for diff'rent folks. But, I have heard similar remarks from American Airlines customers who were delegates at the conference in Chicago I attended. So, maybe it's not just me. But I doubt if I'll use them again.
Hmm, difficult one for me this. I used to be a big fan of AA, having flown direct Heathrow to Manhattan with them in late 2007. That flight was a real pleasure - on time, pleasant cabin crew, modern airliner. Then in summer 2008 myself and a bunch of pals took them from Stansted to the US on a road tour, going first to St Louis to visit relatives and eventually flying out of LA after a three week drive across the country. The outgoing flight was delayed by around four hours, meaning we got the later flight to La Guardia new york rather than JFK new york. Which meant we missed our connecting AA flight to St Louis. And finding we had to transport ourselves, overland, from La Guardia to JFK for the later St Louis flight. The counter staff were incredibly abrupt, rude and unhelpful and told me we'd have to make our own way across New York City, at our own expense! I protested strongly and eventually convinced them that it was the airline's error and they did grudgingly pay a cab (although we paid the cabby his tip). Then the return leg was another hellish experience, even worse. Flight out of LAX was five hours on the tarmac due to some unexplained technical malfunction. Stuck in the plane's cabin - older plane with the TV screens not working and baking in July heat with the aircon seemingly also not working. Took off late at night - got in late the next morning to JFK to find, inevitably, that we'd missed our connecting flight to Heathrow (not Stansted this time). With flights from the US there's a window, due to UK noise restrictions, meaning that if you miss the last morning flight you have to wait all day until the first evening one. Which was at 8pm. Which gave us a day to kill in New York - bit too shattered to enjoy sunny Manhattan though. After much badgering, and thanks to one decent individual (Dave?) at JFK airport we managed to secure meal vouchers and a biz class upgrade, which was nice - but that took an awful lot of badgering to an awful lot of people. The word on the street says morale at AA has gone right down the pan since the credit crunch and lots of redundancies, which I guess explains the total lack of morale amongst the staff.
After flying by first choice to palma and having a terrible experience, we decided when we booked to go to New York we would fly with a better airline.
I cannot fault American Airlines we were asked if we would like a window seat when booking our tickets which is always nice to have the option.
Once boarded onto the plane we were given a pack with earphones, a blanket and a small pillow even though our flight was a day time flight.
We were on a 8-9 hour flight and recieved 2 meals which were nice compared to the usual unidentifiable food you get served on a plane we also recieved a snack pack which contained crisps a chocolate bar and some crackers inbetween our 2 main meals which was quite a nice surprise.
The drinks were all overpriced as they always are on flights but when eating you were offered a drink of your choice so you didnt have to have tea/coffee you could have a can of drink which was also quite a nice touch.
You also have your own T.V monitor in front of you in the head rest of the chair infront, brilliant no more stiff necks trying to see the picture on a small tv screen 5 rows in front of you!! The choice of films was also quite good all up to date titles there was one film on show that hadnt been released in the UK at the time we were flying, you could also watch which ever film you wanted.
We didn't really choose to fly with American Airlines on our trip to Las Vegas in April. We had points on our Qantas frequent flyer membership, though, and when we selected the flight times we wanted, we discovered that the flights were operated by AA as part of the OneWorld group. Having now had the experience of flying with American, I would probably avoid them in the future - considering that we weren't saving anything by travelling with American, as it cost the same number of points as it would to fly with any other OneWorld partner. It's not that they're particularly bad... it's just that they're not especially good, either, and if I've got a choice I'd rather fly with someone else.
On the up side, the seating wasn't really any more uncomfortable than any other economy class plane trip. The food was a little more average than other airlines, but nothing to cause major complaint. On the down side, they do charge the typically high prices on-board for food on internal flights inside America - which I was not impressed about, given that the internal flight we took (New York to Las Vegas) was only an hour shorter than the Heathrow-New York leg of the flight, and after struggling through passport control we didn't have enough time to grab food in the airport. Still, the expensive chicken wrap was pretty good. Overall, not especially bad flights, but less comfortable than my experiences with other OneWorld airlines.
The major negative comment I'd make about AA was to do with the behaviour of the flight attendants. I accept that what I'm about to say might sound a little petty, but still - I saw one of them give another passenger a stern lecture on the virtues of sharing, I got reprimanded for failing to request drinks quickly enough (I didn't realize she had coffee on the cart until she was about to leave!), and witnessed another attendant shout at a teenager when he stood up to got to the toilet. When one passenger persisted in wandering up & down the aisles during some turbulence the entire plane got treated to repeated demands of "Ma'am! Take Your Seat! Do You Require Assistance? TAKE YOUR SEAT!" Two minutes of this - fine, the woman should have been sitting down anyway. But after half an hour of bawling over the announcement system - perhaps you need to take a different approach. Where most airlines usually try to cultivate an image of smiling, gracious, friendly attendants, American Airlines seems to have recruited theirs from among detention facility staff.