American Airlines SUCKS (American Airlines)

Member Name: lyrickat21

Product:	American Airlines
Date:	06/11/08 (66 review reads)
Rating:

Advantages: none

Disadvantages: VERY poor customer service, spring fees on you at last minute, overpriced tickets

American Airlines is Awful. I will never ever ever fly American again after the last time we used them to fly my boyfriend's 13 year old sister in from Oklahoma to Nashville. The flight to us was just fine, there were no changes in the fees that my boyfriend paid for, however, when we brought her back to the airport to take her flight home, the woman at the counter told us that we hadn't paid the unaccompanied minor fee of $100. Ok, for one thing it is ridiculous of an airline to spring a fee on you when you have already paid for the ticket online. They should have mentioned this extra fee before the ticket was even purchased. We were not happy with this new fee and we made that known. The woman at the counter was very snippy with us and would not back down, so my boyfriend was FORCED to pay the fee, I mean what where we going to do? she had to get back home.

I heard that due to the declining profitability of American Airelines, they cut the salaries of all of their staff members which is awful for one and could have something to do with why they are so unpleasant these days.
Also, American airlines charges you for EVERY checked bag, you don't even get one for free.

I will only fly Southwest from now on. American Airlines SUCKS.

Summary: American Airlines Sucks