Slightly mixed American Airlines experience (American Airlines)

Member Name: MusicBuyer

Product:	American Airlines
Date:	22/11/00 (38 review reads)
Rating:

Advantages: Lots of legroom in economy class.

Disadvantages: Crew appeared jaded on flight out

We have just took a return trip to Raleigh-Durham, North Carolina, from Gatwick. Our outbound trip was a bit unsatisfactory with very ordinary service, however our trip back to Gatwick was pretty outstanding.

Check-in staff at Gatwick and Raleigh-Durham were very polite and helpful especially as we were travelling with a 2 year old. The economy class seats we had were extremely comfortable with lots of leg room - a nice change since I'm 6 ft 1. However, the service on the outbound flight was fairly poor with the staff seemingly very jaded. Perhaps tiredness was the reason. This contrasted with the absolutely excellent service we had on the return flight. One nice touch was that my daughter was allowed into the cockpit at the end of the flight and was given a nice colour map of our route.

On the ground at Raleigh-Durham was a bit of a nightmare - having to collect our luggage temporarily at one point to pass through customs followed by a long trek through the airport to collect it again. With no free trolleys at the exit of the airport it was necessary to pay for a porter to take us to our car hire transfer bus stop.

Summary: