Austrian Airlines

Recently, I was supposed to fly from Yerevan in Armenia to Riga in Latvia but Air Baltic the company flying between the two destinations, closed the connection and they re-routed me via Vienna with the first leg of the journey being ran by Austrian Airlines. It didn't actually occur to me that this was happening until t he airport, firstly the Austrian Airlines staff at Yerevan airport were really quite helpful and their efforts can't be faulted. Whilst I waited in the new snazzy lounge at Zvartnots airport, I couldn't help but notice that the clientelle ont he plane looked a little bit classier than on a budget airline, considering I was knackered (flight ...

Sadly this carrier no longer operates on the route I use most frequently, to South Africa. Their service on this route was one of the best of any competing carrier, especially their business class (two cabin configuration so their business was closer to first). The seats on the A340's all (even in economy) have a video screen, and a number of other useless (depending on point of view) gizmos. The service is excellent with attentive and friendly crews keeping the cabins neat. Good food, and generous supplies of drinks, and a good choice of reading material, made the flights go fast. Also, the timings were convenient. After a few return flights ...

I have taken Austrian Airlines twice. Once, many years ago, to go from Rome to Graz and back. My flight was late and lost my connecting flight in Vienna to Graz. I had to wait 8 hours at the airport and got a voucher for a meal. On the flight to Graz I was given a seat at the back of the plane that could not recline, thankyouverymuch for customer service. A more recent experience (about 8 months ago), was a business flight to Vienna from London. I fly a lot for business (unfortunately) and my standards are pretty high. My company spends a lot of money on business fares and I expect the money spent to give me the opportunity to be fresh and ready for a hard ...