| Product: |
British Airways in general |
| Date: |
30/03/01 (37 review reads) |
| Rating: |
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Advantages: Helpfull flight staff, will mix & match flights, ie fly out from one air port in to another, no problems with special requests.
Disadvantages: Very popular so crowded
Having travelled to & from the US a lot in the past year I wish I could use British Airways all the time. However because of cost and other factors I cant and other airlines do not compare with the customer service, and comfort with BA. On my first ever long Haul flight I was very scared, yet the BA staff were moer than helpful. I watched as the airline staff delt with hyper active children, over friendly buissness men, someone who was taken Ill in flight all with care and ease. all this on one flight should have made it a nightmare however it wasn't. Last September I returned from New York to heathrow on British Airways I had had an accident in the US and had my arm in a sling. Without fuss the in flight attendents , carried my hand luggage, found me pillows for round my arm, moved my seat so my arm was protected and arranged for me to be met at Heathrow by one of their ground staff who took me through customs & collected my baggage for me before putting me on the airport bus. I hadnot asked for assistance but they were amazing. or just what one would hope for. If BA did buget flights I would use them all the time. However I can't always use them but try to use them at least once a year to make up for other airlines!! the only down side is they are so popular that they are very crowded.!!!
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