Inconsistent (British European)

Member Name: jetstar29

Product:	British European
Date:	03/11/00 (32 review reads)
Rating:

Advantages: Comfort

Disadvantages: Punctuality

I have travelled with British European On Countless occassions mainly because they are the sole operator on a variety of useful routes.
Whilst the crew are very good - pleasant and attentive I can't help getting the overall impression they are not happy at their work!
The Economy service is adequate but there is wide disparity on the level given depending on which type of aircraft you fly on!
The Business service is very good - but not guaranteed on every flight. Sometimes they change the seating to accommodate more passengers! Sometimes they have failed to provide business meals also.
Their main problem would seem to be punctuality. Only half the flights I have been on were on time. Several have been cancelled and many were over 1 hour late.
The 146's they operate however are very comfortable, particularly in the business cabin. A little more reliability and consistency could do a lot for this airline

Summary: