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bmi British Midland Diamond Club

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13 Reviews

British Midland Diamond club rewards programme. Also member of the Star Alliance

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    13 Reviews
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      22.02.2011 16:57

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      Fantastic airline in the air, great flight crews, completely shoddy back office infrastructure

      I have been a big fan of British Midland for the last 10 years, and generally try to fly them between LHR-DUB when I go home to Ireland from my base in London. However, their online booking system and loyalty programmes have just gone from bad to worse lately and I am totally disappointed with them. I have to congratulate British Midland's IT department on making their website incredibly difficult to use relative to BA's which is a delight. Last year, I tried to register for the BMI loyalty scheme and had so many problems that I ended up setting up a a second account rather than trying to get their dimwitted phone centre operatives to fix the original account. The problems were only starting however. I took a flight to Dublin from Heathrow in Feb 2010, one from Dublin to Heathrow in August 2010, and a return flight from Heathrow to Cologne in February 2011, let me drop the bombshell right now that NOT ONE of these flights has ever shown up in the BMI system properly, not have I collected the relevant miles I am due. The most recent flight was hilariously bad - it simply did not exist on the BMI system when I entered the details to check in online, it was a mystery flight basically. I actually went to the Lufthansa website (I am not joking) and checked in there, using the booking code, and it worked perfectly. I rang BMI the day before the flight to ask them why I could not check in online, I was told this is because Lufthansa run this flight. I was told I had to be at Heathrow TWO HOURS before departure (I am not kidding - two hours! I arrive later than this for transatlantic flights to New York, when I have luggage to check in! This is a 1 hour European short hop with just hand luggage!). I asked if I could check in online, instead of turning up 2 hours too early and kicking my heels at the airport. I was told - no. So, of course, I went to Lufthansa's brilliant site anyway, ignoring the call centre pantaloons, and checked in perfectly without a hitch. No points are of course showing up anywhere for this flight, so the message I get from BMI is - you really should fly Lufthansa, or better still, fly BA and look forward to helpful staff on the phone, a great website, and the best flyer reward scheme in the world. I will do so!!

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      22.07.2009 12:24

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      There are much better options than BMI

      BMI Diamond Club comes with many promises, however firstly if you are unfortunate enough to deal with the Indian call centre then this is a complete waste of time. I have travelled regularly with them for over 2 years and as such am a gold member (which is pretty worthless).

      They often miss miles and trips, recently they have only added one leg of a two leg journey, I have called the call centre 4 times and each time I have been promised that this will be rectified and each time nothing has happened.

      The call centre operators clearly don't care. Interestingly I have tried to use the miles to book a flight (which was clearly nearly empty based on a direct booking enquiry) to be told that the seats had all gone for Diamond club. I was offered a re- route which would have taken 3 flights many hours (I was enquiring on a two hour journey) a lot of points and a price (the dreaded airport taxes!) which was much more expensive than going direct on an alternative carrier.

      If you are lucky enough to be allocated a flight on the miles then you are hit by a range of charges which are often more than booking direct.

      Basically I feel its a absolute con offered by a fairly poor airline, there are much better loyalty schemes out there I wouldn't waste time and effort on BMI.

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      26.06.2009 03:41
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      beware they overbook and dont honor your ticket

      I hope this review will spare other families the suffering we had, My wife and two kids (5 and 8) was suppose to travel on BMI for the first time last week on 6-23-2009, the ticket was booked via continental airlines, going out from Houston on continental and stopping at London/Heathrow airport to switch flights to BMI leaving from London to Cairo, the continental plane made it on time and my wife was in line to get her boarding pass for BMI almost one hour before the plane leaves, the service was very slow and the representative was very rude. when my wife tried to explain to her that she needs to catch her plane, the rep kept interrupting saying "you are good, you are gonna be fine", the rep kept calling other people in line based on their flights and finally when she had time to look at my wife ticket she said, you are gonna have to take the next flight because its less than 30 mins for take off and we wont allow you on this plane, when my wife told her she was there 60 mins before and that she talked to her and was waiting based on the fact that the rep says every thing is fine, she just ignored her at first and then was very rude and told her that the best she can do is to put her on another plane that leaves in 7 hrs and that she can make my wife pay for that if she wants!! When asked for a supervisor to complain the rep said you can't complain since you don't have a British passport!! She was very rude and discriminatory and offered no apologies or even sympathy; she caused a lot of suffering for my wife and two young kids who had to be in the airport for an additional 7 hrs after a long 10.5 hrs trip from Houston, also the alternative flight she offered arrived at a different airport in cairo, causing a lot of headache to family that was waiting in the wrong airport. We also learned that there were a lot of passengers on this flight that were denied there boarding pass. Apparently BMI overbooked the flight and used lame excuses to delay as much passengers as possible from making it on time.
      This is not an honest company, I don't trust them, it's the first and last time we are flying with them, good luck to all.

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        19.06.2009 23:45

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        best air mile scheme out there

        BMI Diamond club is an excellent scheme and I have redeemed flights to Poland and Germany with no problems on availability. I have just over 200,000 air miles accumulated through BMI and Star Alliance partners and I will be using the points to fund next years holiday

        Bonus points can be accumulated by signing up to the various offers an dthey have also a link to a survey company which gets you a couple of hundred air miles extra a month.

        Lounges have reduced in number over the years and most experience is with Brussels Airport which is always good for a few beer and a few free magazines.

        I am also a member of BA airmiles and I find it useless guess it is becuase I do not fly from London anywhere.

        A number of times I have had upgrades on flights because of my silver status so thanks for that
        BMI scheme is considered one of the best requiring less flights to accumulate a free flight. Also they regularly offer promotions that give you bonus miles. When this is combined with the 25% bonus you get for having a silver card you very quickly can accumulate free flight

        They also offer a number of different ways to earn miles including a credit card which gives you enough miles for a free Europe flight ( plus taxes) as an offer from time to time. Also they have a number of shopping partners where you can earn miles
        Overall an excellent scheme and well worth recommending

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        15.02.2009 16:10

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        It's impossible to get the flights you want and the telephone support is awful.

        Earning miles is easy, and BMI may be generous in this regard, but you need a lot of luck to redeem miles for awards. I have twice tried to book flights using my 100,000 plus accumulated miles and found that there are very few seats available in any class to any destination either in the near future or months ahead. Ringing the call centre is just frustrating. I think it must be in India. So I gave up with the idea of trying to get flights and decided to book a hotel instead. The help system on the website says you can do this online, but you have to ring up. The Diamond club people put me through to Expedia who .... put me through to Diamond Club who then said that to book a hotel could only be done after 8 a.m. on a Monday. This experience has made me want to give up being a member of the Diamond Club and I will consequently fly less often, if at all, with them.

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        16.01.2009 13:40

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        Diamond Club is about the most generous FF programme out there. If you target your spending you can really rack up your points.e.g. I take a return flight with BMI Baby every week for which I receive an average of 1200 miles total. I also park with NCP who is a partner, so I book via the BMI website. Additionally, the valet parking actually works out cheaper for a working week so I grab the extra miles on offer for using this service - that's a total of 580+450 miles per week. BMI Amex credit card has no annual charge and gives 1.5 miles per £1 spent plus a joining bonus of 20,000 miles. All in all I've acrued enough miles for a 1st class return to Australia in less than 2 years.N.B. Watch your statement as they have a habit of adding miles incorrectly.

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        16.10.2008 20:02
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        One of the better ways to enjoy FF perks on many Star Alliance airlines

        The Diamond Club isn't just a handy frequent flyer programme for regular travellers with bmi (formerly British Midland) and their subsidiary bmi Regional, it's also a very useful stepping stone to mid and upper status levels in the Star Alliance, the largest airline alliance in the world. You can earn and spend miles on all seventeen airlines of the growing alliance, as well as bmi partners Transaero Airlines, Virgin Atlantic Airways, Qatar Airways and low-cost subsiduary bmibaby. bmi maintain a number of airport lounges with snacks, refreshments and amenities throughout the UK and at a handful of European airports, and have reciprocal lounge access arrangements at most destinations (but check the t+c of your fare: a silver card holder can't access the lounge when travelling on the cheapest "economy saver" / "tiny" fares).

        Diamond Club membership can often be nabbed with a healthy starter bonus of miles or status. There are four status levels: blue, blue plus, silver and gold. You reach blue plus after 3,000 miles, silver after 16,000 and gold after 38,000. Silver and gold are recognised as Star Alliance silver and gold, so you can enjoy perks on most Star Alliance airlines.

        Briefly - a bmi flight earns a certain number of miles. This depends on the distance flown and the class: anything less than 600 miles earns 600. The cheaper the fare class, the smaller the multiplier, e.g. 0.25 x miles for an "economy saver" / "tiny" fare. The more expensive the fare class, the greater the multiplier, e.g. 2.0 x miles for business.

        You will earn the same number of miles in two balances - "destinations miles" for redemptions and "status miles" for status. You have to hit the totals listed above within one calendar year to get the status. If you hit gold ten years in a row, you get gold for life.

        There are many many many other ways to earn desintations miles, notably the bmi American Express card (which can usually be enrolled with a five figure miles bonus as a gift), partner hotels, Hertz car hire etc. Check the bmi website at http://www.flybmi.com/ for details.

        Most importantly - join the lively Diamond Club forum on FlyerTalk. This is an independent community of Diamond Club members who have prepared extremely detailed FAQs and who can also answer questions about anything to do with Diamond Club. There is also a long standing "lurker" (an employee of Diamond Club) who regularly responds to specific problems. Her presence in the forum is invaluable.

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          13.06.2008 17:26

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          Clause of "two months to claim missing miles" not mentioned anywhere on the BMI website

          I just ended a very frustrating phone call with BMI office in England. I am a frequent flyer from Canada with their diamond club card. Looking at my account online, i noticed that some flights had not been credited to me. I filled in their claim for flights and posted it along with my boarding pass and copy of the ticket. After still no response for two months, I called them up a few minutes ago and was told that "there is a fine print that missing air miles can be claimed only within two months of the particular flight". Well, that little sentence is not mentioned anywhere on their entire web page and believe me, I scoured it searching it out. Why give the illusion on the web that air miles can be claimed within a year when the policy is to use all methods, by hook or by crook, to cheat frequent flyers. I definitely dont think that BMI card shines! In fact, it fools!!!

          Reena, Canada

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          07.11.2006 16:44
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          Please give members some Customer Service

          bmi diamond club could be great but......unfortunately, I can not gain access to my account to discover all the goodies they advertise or even what my current balance is. I have been trying since May 2006 to access my account, using the club membership and passwords provided but no joy. I either get a message to the effect that my user name/password is not recognised or, that the website is closed for maintenance. I am an experienced PC user ( 25> years) and whilst I am human and make mistakes, these error messages are appearing on a permanent basis. If, there is anyone out there who can help me get access to ny account I would be most grateful.
          Phil Price

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            29.01.2005 20:46
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            Upgrade from Blue to Gold in under 2 years - and reap the benefits!

            If you have ever read any of my recent reviews they are usually about travel. So it would come as no surprise if l were to say that l was a member of a few frequent flyer programmes.

            At present we are concentrating on our BMI Diamond Club cards. For any flights we have to make to London Heathrow, from Belfast City, BMI are the only carrier making the journey so we are not left with much of an option but to use them.

            BMI are part of the larger allegiances of carriers known as Star Alliance - this is where a grouping of carriers joins forces, code share and promotes their flights to various destinations, over and above other carriers.

            Within the Star Alliance family at present along with BMI we have:
            * Air Canada
            o Air New Zealand
            o ANA
            o Asiana Airlines
            o Austrian
            o LOT Polish Airlines
            o Lufthansa
            o Scandinavian Airlines
            o Singapore Airlines
            o Spanair
            o Thai
            o United Airlines
            o Us Airways
            o Varig

            Also South African Airways and Virgin are aliened with the Star Alliance grouping but as yet are not full partners - meaning you can spend your "air miles" with them but cannot earn on their flights.

            So back to the Diamond Club with BMI - how does one join, is the main question. Now BMI are very good at letting in membership - some programmes want their members to have made out space trips on first class paying full fare (l jest but only just!) - you simply need to make a return flight, keep hold of your boarding cards and then log on to the web site at www.flybmi.com where if you go to the frequent flyers section you may down load the application form. Simply fill in your details and your application shall be processed.

            Also if you know someone (like me!!) who is already a diamond club member - they can refer you to the club. Why? Simply both you the new member and the existing member will benefit - you will receive bonus miles - which can't be bad! So if you wish to become a diamond club member and have recently or are taking a bmi flight drop me a line with your email address and l will send you a new membership postcard!

            After around 28 days you should receive in the post a membership pack which will include literature about the Star Alliance programme, your benefits as a diamond card holder and how to spend your earned miles, also you will receive your blue card which is a half transparent half blue card, and you will receive a luggage tag also. Should you loose either simply log on to the web site and order up a new card.

            You will also be able to access your own personal page at the BMI website through which you can book travel on line, find out more information about spending your miles and indeed look at your recent Star Alliance flight activity.

            So you will automatically join as a Blue card member, but as with all good frequent flyer programs the more you fly and the better class of ticket you travel on will ensure your passage up the ladder. So basically, along with collecting your "air miles" you can collect membership status miles also.

            Each level within the diamond club allows you differing enhanced traveller benefits:

            BLUE CARD

            o Ability to earn both destination and status miles with the Star Alliance partners
            o Work toward upgrading your blue card to a silver card (you need 16000 status miles to hit silver - the membership only lasts a year)
            o Priority stand-by status
            o Telephone check-in facility on certain flights
            o Discount airport car parking
            o Discounts and upgrades with hotel/car hire partners


            Once you have hit your 16 000 status miles your grade level goes up a notch and you hit Silver! You do have to attain this status on a yearly basis to ensure you keep your silver card. You keep all the blue card benefits and are able to make use of the following

            SILVER CARD

            o BMI & Star Alliance partner's Lounge Access - this is where you really want to be believe me!
            o 25% extra destination bonus miles each month
            o Priority business check desk - even if you're travelling economy
            o 20 kg extra baggage allowance
            o dedicated silver line enquiry number

            Now top of the heap and again available only the yearly achievement of 38 000 status miles is the gold card. The benefits additional to that of blue and silver are:

            GOLD CARD

            o Complimentary upgrade vouchers to use on BMI flights or those operated by BMI.
            o Dedicated gold card enquiry line
            o When available complimentary upgrades for the card holder and a companion to either business or the economy plus cabin (similar to BA's world traveller plus)

            Lounge Access

            My other half has a gold card (lm the poor relative in comparison) and lm lucky enough to hang off his coat tails, and get lounge access. So, what's so great? Well peace and tranquillity away from the throngs and crowds, nice seating areas to work, or read, complimentary sandwiches, drinks - soft and alcoholic, complimentary papers and magazines and basically a restful area to be in whilst waiting on your flight.

            So how does one earn those all important destination/status miles?

            Well you will earn both sets of miles on all your flights - for example from Belfast to London with BMI we usually earn 330 miles, both status and destination. When flying recently with Thai, from Bangkok to Phuket (a star alliance partner) we gained 700 status and destination miles. These are for both legs of the journey also. Should you travel on business tickets or fully/partially flexible tickets your mileage will increase.

            You don't have to simply fly to gain destination miles - bmi MasterCard classic credit card is a way of gain further miles each month, also there are numerous partners willing to give you more miles for using their products and services over others. Companies such as Hertz, Avis and Budget car rental will all give destination miles; also the likes of Hilton, Jury's or Radisson SAS will also give members miles for staying with them. American Express will also transfer points.

            Now down to the most important bit - how do you spend the miles?

            Simply pick up the phone and call the diamond club priority reservations line and you can use your miles to spend on flights as well as hotels and car hire. To give you an idea of what amount of mileage is required for a BMI baby UK domestic return flight you will need to have 12 000 destination miles. It is also worthwhile noting that all taxes are not included and you will have to pay for these separately. A virgin return economy flight between the UK and for example Boston you will be expected to spend 45 000 miles, and pay for taxes.

            Overall? Why not eh? I have to fly with BMI to get to Heathrow for any long haul flights, we can get lounge access and lm well on my way to upgrading to a silver card, and if lm collecting destination miles along the way its an added bonus! I would definitely recommend to you all joining Diamond Club and the wider grouping of Star Alliance.

            Since l originally wrote this review l have since become Silver Status - this is a new card which is valid for a year during which time l must earn the qualifying membership miles to hit the silver target again, or will downgrade to blue. I now can access the lounges in my own right (l have yet to do this - although l shall be doing so at the end of Feb when we are off to Toronto), l get extra baggage allowance (Paul does not like the sound of this!!) and if you have account activity i.e. take flights or gain destination miles l now get a 25% monthly bonus on my destination mileage account. All in all not bad! I'm very nearly at the target of 50 000 destination miles which will grant me an economy flight with Virgin to South Africa - my Toronto trip (flying Air Canada) should sort this out! Now you cant complain about a trip to South Africa (flights at least) for practically nothing - albeit taxes!

            A year later and guess what lve upgraded again - no longer do l need my other half to get into lounges, lm a gold member in my own right - yeah hey for a year anyway!! I joined the BMI/Star Alliance scheme less than 2 years ago and in that time through taking 6 trans-atlantic/long haul flights l have gained gold membership - non of this travel was for business (my company like all of them now stick us on low cost carriers!). So it is possible and sometimes you do have to choose a carrier whose ticket is not the lowest price to your destination but it can be worth it. Also even better l have enough airmiles to fly me return to New Zealand which we are doing next Jan 2007! Thank You Diamond Club!

            Heather ©

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              09.09.2003 19:04
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              I've been a member for 5 years now and I already had several free flights in the past. My "main" route is Edinburgh-Brussels. For it I receive the minimum points/miles for all european flights. Until last years, they used to count in "points" and I used to get one free flights for about 15-16 paying ones (economy). From this year, they changed their system and count now in miles, assuring us that it will not change anything. Well, maybe if you are in "full economy" class (whatever that is), but in my case, I noticed that for the miles I receive now, I need about 30 flights to get a free one, which is a joke... especially since the price of the tickets have almost doubled in the past year. So now, i pay twice the price and receive half the miles.

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              22.03.2002 04:49
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              I have been a member of the BMI Diamond Club for the past two years now and would be lost without it since I fly with BMI quite regulary. Membership is free and is quite simple to join. They have to different points that they give you: Membership - These are issued for each reward and determine card level Destination - These are your actual free flight or car hire certs. ======= MEMBERSHIP LEVELS ======= blue card membership On check-in, you're allowed 20Kg additional free baggage allowance, and you get priority on stand-by availability on bmi flights. If you're travelling with just hand luggage you can also use the telephone check-in facility on flights leaving from the UK and ROI even when you're travelling on an economy ticket. In addition you can also recieve discounts and upgrades with their hotel and car parking partners. silver card membership As well as the above, silver card membership gives you unlimited access to diamond club and business lounges as well as other executive lounges in other major airports. In these lounges you can avail of free refreshments, newspapers and in some PC use. As a silver card member, BMI will guarantee a business class booking 48 hours in advance on bmi operated flights, even if the flight is full! You can also use the business check-in even if you're travelling in economy.Also in Heathrow Terminal 1 there is a priority ticket sales desk and priority check-in exclusively for silver and gold card members. gold card membership For gold card members you'll get an enhanced package of exclusive benefits and special discounts. You are entitled to four complimentary upgrade vouchers which can be used when you purchase tickets for a bmi flight. A dedicated telephone number for enquiries and requests, and exclusive gold card events throughout the year. You can also book your free flights on bmi at 3dys notice instead of the usual 7d
              ys, also where possible you and a partner /friend can be upgraded to the business class at no additional charge. ======= HOW TO JOIN ======= In their inflight magazine is an application form which you need to fill out and send in to them along with qualifying boarding cards (two) and ticket receipt or if you've completed your trip already and still have boarding cards, then it is possible to download an application form from their website: http://flybmi.com Then click on link for Diamond Club. As a new member they will send you a membership card and pack and as a bonus will stick 100 destination points in your new account. ======= HOW TO EARN POINTS ======= Points may be earned two main ways: Purchasing flights through BMI or code share partners Quote M/S number when making car hire with Avis or Hertz Other companies you may earn BMI points with: World Telecom, Chauffeured Parking Services,American Express, BCP Airport Parking,American Express Travel Insurance, BAA, Hilton, Conrad,Radisson SAS/Radisson Edwardian hotels, Jurys Doyle Hotels ======= EARNING & SPENDING POINTS ======= All European flights will earn you 10 flight points and 10 m/s points Car Hire will earn you 50 flight points only To redeem points e.g 400 miles return on any domestic route 550 2dy weekend car hire voucher Hope this has given you enough insight to the BMI frequent traveller programme Happy travelling!!

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              14.09.2001 22:03

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              Well first , thank you to Monica for adding the category. Diamond Club is the frequent flyers club of British Midland. This airline flies to most major UK and European cities from London and in codeshare with its Alliance partners which include Lufthansa, SAS, United Airlines , Austrian, Singapore Airlines and Thai International. There are more added all the time. So between them all they cover most of the world. Now British Midland also fly from Manchester to the US. See how good this is for value. I am flying to Amman with Lufthansa and British Midland from Belfast £350 return(90 points earned each way total 180.) I am staying at Le Meridien Hotel at £50 per night for 6 nights. For this you earn 1 point per £5 spent so that is 60 points total. I am hiring a Hertz car for 2 days £80 earning 50 points. I am leaving my car at a BCP Car park for the week again 1 point for every £5 spent £50 spent 10 points. So if you add all that together yes you can have a free flight from London to Brussels, Paris or Amsterdam. So I am saving money , not doing any business class flights, hotel is a 5 star normally £200 per night and still getting all this. Nothing is for nothing in this life but as a BA Club member as well I know which one gives me most for my loyalty.

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