worst airline ever (bmi British Midland Diamond Club)

Member Name: Mohamed

Product:	bmi British Midland Diamond Club
Date:	26/06/09 (35 review reads)
Rating:

Advantages: none

Disadvantages: all

I hope this review will spare other families the suffering we had, My wife and two kids (5 and 8) was suppose to travel on BMI for the first time last week on 6-23-2009, the ticket was booked via continental airlines, going out from Houston on continental and stopping at London/Heathrow airport to switch flights to BMI leaving from London to Cairo, the continental plane made it on time and my wife was in line to get her boarding pass for BMI almost one hour before the plane leaves, the service was very slow and the representative was very rude. when my wife tried to explain to her that she needs to catch her plane, the rep kept interrupting saying "you are good, you are gonna be fine", the rep kept calling other people in line based on their flights and finally when she had time to look at my wife ticket she said, you are gonna have to take the next flight because its less than 30 mins for take off and we wont allow you on this plane, when my wife told her she was there 60 mins before and that she talked to her and was waiting based on the fact that the rep says every thing is fine, she just ignored her at first and then was very rude and told her that the best she can do is to put her on another plane that leaves in 7 hrs and that she can make my wife pay for that if she wants!! When asked for a supervisor to complain the rep said you can't complain since you don't have a British passport!! She was very rude and discriminatory and offered no apologies or even sympathy; she caused a lot of suffering for my wife and two young kids who had to be in the airport for an additional 7 hrs after a long 10.5 hrs trip from Houston, also the alternative flight she offered arrived at a different airport in cairo, causing a lot of headache to family that was waiting in the wrong airport. We also learned that there were a lot of passengers on this flight that were denied there boarding pass. Apparently BMI overbooked the flight and used lame excuses to delay as much passengers as possible from making it on time.
This is not an honest company, I don't trust them, it's the first and last time we are flying with them, good luck to all.

Summary: beware they overbook and dont honor your ticket