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      13.04.2002 05:07
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      Well, when my father called me from France (i'm French and my parents live in France though i live in London) to tell me that i was going to save soooo much money, i was all ears. "How Dad?", i asked him. He replied: BUZZ. You see, now BUZZ has a regular flight to Bergerac, i was indeed going to save a lot of money on airfares, considering I fly my two young children to France every 7 weeks during their school breaks. My father even told me how much the flight would cost me on the childrens' next trip. It was an amazingly low price ie. around 69£ return. First step was to call the BUZZ representatives to make sure my children are allowed to travel unaccompanied like they are with BA. After holding the line for what seems like a rather long time, i was told the devastating news: "NO". My children are old enough to travel unaccompanied with BA but unfortunately, they are too young to do so with BUZZ. We have to stick to BA then, and forget about all this money we were going to save! I still decided to give BUZZ a second try by booking a flight for the whole family from London to Bergerac for the end of summer. And i was determined to do it online so i could clearly see my options on the screen. Much more convenient that way, and less stressful than holding the phone for ever. Bad luck with that option as well. I have tried everything, you name it: one date = NO, another date, a later one which would give me more options = NO, different airport of arrival even = NO, and even different number of passengers (never mind, my husband can stay home in London and i'll just go to France with the kids, or even without the kids ON MY OWN!) = NOOOOOOOOO. Nothing was available. I'm sorry BUZZ but if i have to know my exact travelling schedule for the end of year (we're in April) in order to have low cost airfares, it just won't work!!!!! And the amazing part was, after all thes
      e promises that travellers can travel to Bergerac for a low cost, i ended up finding a fare that was just 20£ cheaper than with BA. I made my choice, i deleted BUZZ from my bookmarks on my pc and I/my kids/family will fly BA to France like I/we have for the past three years.

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        26.10.2001 18:08

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        Amongst all the budget airlines I've travelled with, I must admit that Buzz was the best. I've travelled with them to Cologne,Germany in May for a conference, and as for most of the people using budget airlines,the choice was a matter of low cost rather anything else. AIRPORT Stansted (which is their base in the U.K.) cannot be compared with any other major airport in Britain: The facilities and shops are limited (sorry no Burger King) however people are trying to be quite helpful. Getting there is a problem (especially if you don't live in London) so the question you should ask yourselves before travelling with Buzz is whether the difference in price between them and any other airline is big enough to make up for discomfort caused by getting to the airport. DELAYS I don't know if it was a bad day or not, but on both parts of the journey, we experienced a one hour delay. In the outward journey, every Buzz flight from 7:30 till 9:30 (which was when we got into the plane) experienced similar delays, ranging from 40 min.to 1 hr. I must admit though that unlike Easyjet everyone was very apologetic for that, trying to explain the reasons why this happened. STAFF & AIRPLANE What can I say? You can say that in most airlines staff behaves quite nicely (although I had some bad experiences as well) but Buzz certainly distinguish themselves from the other budget airlines: Smilling faces and polite staff that makes you feel at home. As far as the aircraft is concerned it was quite clean and tidy, everyone had their own seat (unlike Ryanair) with enough legroom to rest your feet during the nearly 2-hr flight. I must mention also the existence of a nice small magazine which said a bit on each destination that Buzz is flying...Good idea for every budget airline that wants to have returning customers...Unfortunately I haven't tasted their food (which you have to pay) but judging from the sounds of the gentleman next to me after h
        e had a large sandwich, it must have been at least decent.I must say though, that prices inside the plane were a little bit high, something that can be expected though, up to a certain point. CONCLUSIONS In overall Buzz is good value for money. Maybe their punctuality is not excellent and food isn't free. But we shouldn't forget that it's a budget airline: Besides the legroom was bigger than that offered in Ryanair and Easyjet, the airplane was very clean and tidy and the staff as friendly as they could be...So definitely if you have a choice-go for Buzz:They are worth it (and the give low fares as well).

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        08.08.2001 17:53
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        I have only ever flown once with Buzz and can assure you that I will never fly with them again. On a recent business trip, I decided to use Buzz and save the company some money ( i.e. earn brownie points!) by flying with Buzz. I can't complain that I was delayed, but the way I was treated makes me so angry even thinking about it today. First thing, I get to my seat and try and sit comfortably, carefully tucking my handbag which had breakables in, under the seat in front of me ( no room in the over head containers ). Then, a hostess comes up and starts complaining that my bag is in the way. Fair enough, so I tried to move it. She obviously felt that my efforts were too slow ( I knew the bag was delicate, she didn't ) she stuck her nose in and gave it a hard kick as to wedge it further under the seat. Only one thing to say: I went mad. She showed a total disrespect for my belongings which I believe is unacceptable. Later on, I wanted to buy something to eat. Now, my credit card dates back from a few years and my signature as changed slightly which I admit. The stroppy cow insisted on making a big fuss and pratically reported me as being a theif to the other hostesses because my signature wasn't exactly the same. She completely lacked tact, and I was rather embarassed as the class of school kids which surrounded me fell into silence and starting whispering thief. Now what about that for a Buzz experience? Jut to let you know, I one the battle on the aeroplane but have had no response from Buzz on the matter.

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          08.08.2001 17:22
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          I am very disappointed with BUZZ. BUZZ, as you all know, has "cheap" tickets around Europe. It's a daughter company of the Dutch airline, KLM. I have flown with Buzz a few times already, and the last flight really goes to show why in the long run, saving 30 quid on a ticket can end up being a lot more expensive. (and not only because you have to pay to eat or drink...) Apart from the usual 30-45 min. delay (I was flying from London - Berlin) the flight went fine. The disaster really occured when I arrived in Berlin, and my luggage had a BIG HOLE in it. Better said, the luggage was DESTROYED. It looks as if the luggage carriers used it as a punching bag... I am a business traveler, and travel 2 weeks of the month. For this, I bought myself an expensive Delsey hardcover carry-on about 1.5 years ago. This bag cost me US$400 back then. It is (was) a great suitcase. With the hole in my suitcase, I went over to the helpdesk in Berlin Airport. Here, they noted the necessary information, and I was on my way to a suitcase shop to "confirm" the total damage. The shop confirmed the damage and gave the accurate estimate of the price (the US$400) I sent all this information to BUZZ... and didn't hear from them in over 1 month... Then I get this mail informing me that due to the regulations, BLA BLA BLA... I would only get 75 pounds for my suitcase!! interesting... Let's run through that again... BUZZ brakes my suitcase... Buzz wants to help...(so they say...) Buzz only pays back a small fraction of the value! In the meantime, I have already bought myself a new suitcase, for 150 pounds. Who takes care of the difference - ME! For me, this is completely unacceptable. This will not stand. I refuse to fly with an airline that is unwilling to handle its mistakes in a proper manner
          . If they believe in customer service as they say they do, they would refund me for the total amount of the damage. CONCLUSION: If you are a frequent traveler, do not use BUZZ. Although they will be waiting for you at the gate, they will not be there for you if they make a mistake.

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            03.08.2001 23:36
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            My choir decided to go to Berlin for an International Conference earlier this year. As with most non-professional groups we wanted to organise the travel using the cheapest option! One brave soul took up the challenge of arranging flights for 35 members of the choir, all going on different days, wanting to depart at different times and stay in Berlin for different lengths of time. Buzz was chosen as the cheapest option. Not only that but they coped with the many changes to the names of people flying the different times, dates etc. They allowed us to pay a small deposit and change our minds up to the day of flying with no loss of money. They refunded the full ticket price when one of our party dropped out on the day that they were flying. Also, they proved to have an almost unheard of intelligence, when the firsrt of the small group i was flying with arrived at Stanstead they offered to block book the seats for the whole party even though most of us had not arrived for the check in! On a final note, as a non-ticket issuing flight company, they are paying some thought towards the environment, the amount of paper saved by our party alone is worth thinking about. (before anyone comments on the damage aviation fuel does to the environment - I know!)

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              09.03.2001 22:22

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              These days if you are flying to virtually any European destination there is a 'budget airline' who will be able to cut your travel costs considerably. In May 2000 I chose to fly to Milan with buzz. buzz only operates from Stansted airport, which if this is convenient is great as Stanstead is a great airport to fly from, not too big to be overwhelming, not too small to be bare and without shops and extras. The standard price of £70 for a return flight seeme very reasonable. The plane was clean and modern, staff attentive and friendly and the flight on the way there was on time. On our return we were late at the airport, arriving actually at the estimated departure time. The plane was delayed and we were able to catch the flight. With relatively short flights the no frills approach of no complimentary food or drinks is great. If you want a coffee/beer/sandwiches/light meal you pay for it in addition. As buzz advertises, you don't pay for what you don't want. Prices are reasonable, and of course you can always bring your own supplies. A perfectly satisfactory flight to Milan for the price of a return train fare from London to Edinburgh - that's a good deal.

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              21.02.2001 21:31

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              I've been flying with buzz many times and I think that the quality of service is much better than other lowcost airlines I have also used. Buzz flies to all major european airports so you do not have to go in the middle of nowhere to take your plane and spend more time in public transport or your car than in the plane ! Also they have just opened new routes and do season promotions and routes such as Chambéry in Winter to go skying or Montpellier in Summer to go to the sea. The fares usually cost half the price of big companies' which makes it affordable for everyone. The only difference with "normal" companies is that you have to pay if you want to eat onboard but then the food is much better than the one you get for free in other airlines. I have tried other low cost airlines because of their very attractive price - even better than buzz- but almost missed my plane once because the airport was so far. I have joined their frequent flyer club which means I receive information on any promotion 24 hours before it is made public and have priority to proceed to booking. The level of customer service is also very high and the staff is helpful and pleasant. One negative aspect for some not for others : Buzz is a non smoking airline. If you are interested in travelling with Buzz the best thing is to go on their website : http://www.buzzaway.com where you can find all the information you need on prices, timetable, destinations... Have a good trip !

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              31.01.2001 03:24

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              I was looking for a cheap flight to europe, and buzz was just the ticket. The website is easy to navigate, and well presented. There are flights to a good range of top destinations across europe. Destinations include Marseille, Berlin and Millan, and unlike other airlines there are no crappy flights to the middle of nowhere! Of course the main reason to go buzz is the cheap flight prices. I got a return to Marseille for £58 including taxes!! The Airline doesn't use tickets you just turn up to the airport and give the confirmation number to get on your flight. Reccomended to everyone who wants to see europe on a budget

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              08.11.2000 05:49
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              I could tell you how wonderful Buzz are seen as i work for them (hence my dooyoo name) but i wont. That would look too biased. What I will tell you about is what they offer. They fly to various locations in Europe without treading on the toes of other budget airlines too much. For example, they do not fly to Ireland as this Market is flooded by Aer Lingus and Ryan Air. They are based at Stansted and Stansted only, so its handy for the London commuter who does not fancy the hustle and bustle of Gatwick or Heathrow. They use the old fleet of BAe 146 jets that used to be Air UK. Now redecorated with Bright colours. The planes are Yellow with Green and Purple insides. My Uniform is Grey with Green Shirts. Where they do fly to is Milan,Vienna,Dussledorf,Jerez,Lyon,Barcelona, Paris,Amsterdam and Helsinki so ther are no shortage of destinations to choose from. Beinhg a budget airline there are no in flight meals provided but foods can be purchased on board as can drinks and duty free. Give them a try. From my experience they are good to fly with and I enjoy my job. The staff are always friendly. If you come on board and you see me,(My name is Chris and I have Ginger hair!) say hello and you are here after reading my dooyoo opinion. It will make my opinion writing worthwhile.

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              30.10.2000 21:26
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              Buzz, the budget arm of the Dutch giant KLM, offers a cheap alternative to flying with the big name airlines, and serves a wide range of destination in continental Europe. It is particularly handy for me as I live in Heidelberg and Buzz fly from Frankfurt-am-Main airport (as opposed to their competitor, Ryanair, which offers dirt cheap flights but has Frankfurt-Hahn, an ex-US airfield way out to the west of the city as its base, making it extremely difficult to reach without a car), and although the flights all go to London Stansted, it is not too difficult for me to get across London. The service has thus far been reliable and largely on time, and although you don't get complimentary food and drink on board (well, you have only paid about 50-70 quid for a ticket...) you can buy snacks from the galley. The planes have all been refurbished inside and out, the cabin crew are friendly and attentive, but one observation is that the Buzz staff are perhaps not as knowledgeable as those on, say, British Airways - this would appear to be because BA staff are more experienced, compared to the very young Buzz crews. All in all, however, the service is excellent and for the price you really can't complain - Frankfurt to Stansted for 50 is a great deal!

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                23.10.2000 22:39
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                I have travelled on most of the budget airlines now (all except Ryanair). I flew to Frankfurt on Buzz earlier this month for the ridiculous fare of £39.00 including tax. The flight itself was fine, and with the exception of the lack of free food and drink felt much more like a regular airline than the others I have tried. The aircraft were fine with more legroom than most others, and they managed to keep to schedule well (which others seem to have a problem with). The food on offer was of a high standard (excellent sandwiches) and although the prices could not be described as cheap, it was reasonable value. The only problem was on the return flight, when they ran out of sandwiches completely. A big plus is that they fly to major airports as opposed to secondary airports which some of the other budget airlines fly to. As a result getting to the City centre from the airport was a ten minute train ride instead of having to spend more than the airfare getting from an airport which is miles away from the centre. I would certainly fly buzz again, the service was very good for an airline offering fares so low.

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                27.09.2000 00:50
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                Having never flown Buzz I was unsure as to what to expect from this budget airline from KLM. Offering low cost fares I understood that the flights were basic in that they served no complimentary food and drinks and therefore I ate before boarding and took my own drinks with me. Even after consulting their website at www.buzzaway.com I still believed this would be the case though it did say you could pre-order an in-flight meal for £6. However, once aboard I found out you can buy food and drinks in-flight. Admittedly they are quite pricey, coffee for £1 for instance. On the return flight I did buy some in-flight food and was more than impressed with the quality. There was a choice of three different sandwich fillings as well as three 'meals', crisps, kitkats, biscuits and muffins for sale, drinks included tea, coffee (caffeinated and de-caf) as well as alcoholic beverages. My meal of Chinese chicken salad at £3.50 was excellent - it was fresh, very tasty and lots of it. The de-caf coffee was one of the best cups I've had in the air or on the ground! Caffienated coffee came in a cafetaire which I'm assured was equally as good as the no fun version. Whilst this could prove pricey for a family travelling I think the system works well in that you can choose whether to buy in-flight food (and in fact get a better choice than when served complimentary food) and if it helps at keeping the basic ticket price down I am all for that as I believe it gives people more choice and value. Food apart, the service was as good as any other flight I've been on, the crew were courteous and efficient. There were no frills, no little extras but during short haul flights who really needs them and if you do there are other airlines catering for such needs. The inside of the plane on the return flight was slightly grubby but having been delayed and rushing to catch an air traffic control slot, otherwise face a long delay, this is hardly surprising. Fo
                r short haul flights I would certainly fly Buzz again and recommend them to other travellers.

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                21.08.2000 17:47
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                Buzz - what a concept for an airline. Cheapest fare possible, with minimal extras, ie NONE. With Buzz you really do get what you pay for - and not a lot else. But the thing is, you know this before you even book - how else could there be a flight for such a ridiculously low price?? At the end of the day, Buzz gets you from A to B, in one piece and on time. The plane interiors are bright and sunshiny, staff are polite, if a little uncannily-cheerful, and organisation is good. Don't expect to eat or drink on board - for this fly BA economy class for an extra £100 or so. With Buzz you and your baggage will simply be transported from one country to another, with minimal fuss or inconvenience. If you moan afterwards, it's because you've forgotten that you've actually crossed continents for the price of a return train ticket from London to Manchester - if you want pampering, flattery and a free G&T into the bargain, fly with someone else. I booked by phone - lines are open till 9pm which is dead convenient for people who work or are generally busy. Had to wait about 10 mins on hold, but then had success and spoke to a v. helpful and human-sounding girl in the call--centre. No hitches with actually getting the tickets, either, as it's all done at the airport.

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                06.08.2000 18:08
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                Go away with Buzz, Stanstead to Helsinski, cheap air fare, £120 return, What a laugh!!! You can only get tickets £150 - £210 as all the seats are gone. When will someone investigate how many cheap seats are available per flight. Especially with their advertising always showing cheap prices of £120.On taxis, buses,and posters throughout Helsinki Careful Buzz, you are getting greedy, and a lot of people are saying what a con!!! I can never get a cheap seat so I can Buzz off to Helsinki. .

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                  25.07.2000 02:23

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                  Yes, there are absolutely no freebies (you even pay for drinks), but I have found Buzz to be quick and efficient. They usually have several flights a day to and from their chosen destinations. If you buy a return flight, each half is priced separately and the cost of the two halves can vary. Obviously, the cheaper flights tend to be at asocial times! The prices tend to go up as you get nearer and nearer the departure time. They have two forms of booking: done deal (which is fixed and can't change flights once booked) and an open deal (more flexible). EVERYTHING about the booking is done on the Internet.

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