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Cathay Pacific

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Cathay Pacific is an airline based in Hong Kong, operating scheduled passenger and cargo services to 120 destinations worldwide. It is the flag carrier of Hong Kong with its main base at the Hong Kong International Airport. Cathay Pacific is one of only five airlines to carry a five-star rating from Skytrax.

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      31.03.2011 07:11

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      Fly Continental

      I have been a loyal Cathay Pacific customer for over 10 years flying from NY's JFK to Hong Kong.

      They have been great till they partnered with American Airlines flying to Hong Kong in the past few years. Not only has their prices gone up significantly more than the other airlines but the service and the perks that made me a repeat customer has totally gone away.

      On my most recent flight from NY to HK, I paid extra to get an exit seat so I can have more leg room. Didn't know why there was cold air coming in by the door but it was so cold and unbearable that I asked the flight attendant to move me to any other seat, even the cheaper economy seats. All I got was an extra blanket which I used to block off the cold wind coming in. Even the passenger next to me felt cold.

      Early February, one of my family member received an email from Cathay Pacific's Marco Polo Club, which is for elite members who travel frequently. I am also a Marco Polo member but didn't get that email.

      The email was a promotional offer for members to receive double miles if they travel between February and April. I figured since I was a member also, that email may have been lost or deleted so I wrote to ask about it. I told them I was planning to travel in May but will definitely move my dates up if I get the double miles also.

      After numerous emails and 3 phone calls, I got the same answer telling me it was a promotion sent out to random members.

      I accepted the explanation and didn't think much about it till some of my other friends told me they also received the same promotion.
      That got me curious so I called my other travel companions which, like me, flew back and forth 4 times within the last 10 months to see if they received that email.
      Neither one of us got that promotional email.

      Right away I called Cathay Pacific Airways in Hong Kong to express my dismay. I asked if the promotion was intentionally targeted to customers that hasn't flown with Cathay Pacific for a year or more because the friends that received the promotion hasn't flown on Cathay Pacific for 1 year, and all they kept saying was it's not targeted to anyone specific, it's random.

      I called and wrote them letting them know how displeased I was and that they are obviously lying to me...that is just too much of a coincidence as to who got the email and who didn't.
      But they just said there was nothing they can do for me.

      Also would like to let everyone know that the miles we use to accumulate to use for upgrades to Business Class seats?
      Well, let's say, after the American Airline partnership, "Good Luck".
      Upgrades using miles not only have blackout dates and are very limited but make sure you have the right class economy ticket or you will have to pay more for that same economy ticket to get a class where you can use miles to upgrade.

      Only reason I'm giving them a star instead of none is because they "were" pretty good "Once upon a time"

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      29.12.2010 08:03
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      A satisfied customer.

      The big holiday this year was to celebrate my 40th birthday and as we faced the long journey Down Under an early decision was made that we would travel in business class. I normally spend a long time researching the flight options and this was no exception.

      I decided on Cathay Pacific for three main reasons. The first was that it seemed to be one of only a few airlines that guaranteed the complete 180 degrees flat bed on all legs of the journey; I have found a lot of business class products offer a "lie flat bed" which although offers lots of space it is at a really annoying 160 degree angle. I find it difficult to sleep on these seats and wanted something a little better for 22 hours of flying. The second reason was price, Cathay were competitively priced compared with other airlines offering the completely flat bed, e.g. British Airways. And finally I chose Cathay because they are part of the One World alliance and I wanted to collect the airmiles.

      We were due to fly out on 16th April which was the day after the dust cloud problems started and so it is probably worth some comments on how we found Cathay during this crisis. Well firstly, they did not keep their website up to date. We were rather baffled that right up until two hours before we were due to depart our flight was shown as being on schedule despite the fact that UK airspace was closed. The previous day this had offered us some hope so it was a bit disappointing to find that they just were not keeping it up to date.

      In the morning we were due to fly we called Cathay to discuss the options as we saw them of either rebooking or getting a refund. The customer services representative was very quick to tell us that there would be no compensation even though we had not asked for any. I was disappointed not to get a clear answer on the refund and I had to spout EU regulations (which I had been reading up on) at this point. I was then told I had to take it up with Trailfinders, who I booked with.

      Eventually it was sorted and we finally made it out to Australia in May. Cathay operate from Terminal 3 in Heathrow, we were a bit early and there were no queues for either business or economy class so check in was completely stress free and we were soon on our way to the lounge for a late breakfast. Cathay has its own lounge at Heathrow and I would rate it as so-so. Not terribly big but wasn't very crowded either (and wasn't on my next trip either) and the food offerings in the morning comprised cereal and pastries. On the return leg we flew from Perth and had access to the Qantas lounge which was much better. I had high hopes for the lounge in Hong Kong, but the one near the gate of my next flight was pretty bad, perhaps the other one is the flagship lounge.

      On this occasion, the flight boarded and left on time. However a month later when I made my permanent move to Australia, we sat on the tarmac for over two hours. At least I was quite comfortable in business class but I was very worried as I had a 90 minute connection and I certainly would not have appreciated this delay had I been sitting further back. I guess these things can happen though. The crew did not show any concern about my connecting flight, I suppose they are quite used to dealing with these things, however I was travelling alone (hubby came out a few days later) and I thought they could have at least pretended to be concerned about my situation, even if they were not. In the event I made it with about three minutes to spare.

      The row configuration in the business section is 1-2-1, the seats are angled to the sides of the plane and are separated by fairly high solid dividing screens creating a little pod. Excellent privacy if you are travelling by yourself, but otherwise it means you do not even see your companion for the whole flight, unless you stand up and peer over the top of the dividing screen that is.

      Even in the take-off and landing position the seats are very comfortable as they are slightly reclined and there is a footstool at the end of the "pod" which forms part of the bed when fully reclined. I spent quite a lot of time in the fully reclined position on my flights to Australia, the bed converts to fully flat at the push of a button and is wide enough and long enough for most people. There is also a bit of space at the top of the bed to place your book, water, glasses or whatever else you would like to keep handy.

      The entertainment system is excellent, a large (15 inch I think) TV screen and there is a wide range of on-demand films and TV programs to choose from, I managed to catch several recently released films during my flights. The on demand entertainment system is also available in economy class, albeit with a smaller TV screen.

      Full marks also for the dining experience. It is nice to get served a meal in courses and it is all done properly with a white linen tablecloth, individual salt and pepper pots and real cutlery. I made sure I skipped a couple of meals as on a straight through trip to Australia, you can get rather too many meals offered within a 28 hour period. The food is restaurant standard as is the wine, I would have preferred it if they had kept the wine flowing a bit more, a couple of glasses after the meal when I settled down to watch a film might have been nice, but in the end the repeated requests for top ups got a little embarrassing so I had to give it up. I suppose that is no bad thing as we all know alcohol and flights do not mix well.

      Overall I would rate the experience very highly. It was perfect for my (belated) 40th birthday celebrations and just the right way to start my new life downunder on a one way ticket. I won't comment on the price of the flight as prices fluctuate considerably over the course of the year. But suffice to say, I thought we got value for money although certainly business class is never going to be a budget option.

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        30.07.2010 20:37

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        Flew Cathay Pacific Business class from H/Row to Sydney and back this month. I would say that if you can afford it, this route is probably best done Qantas, but, that said, C.P try hard and have very good cabin staff. I found the seats too narrow, and although to be honest I am on the plump side (size 18), I am not really enormous and I am sure some men would find them very claustrophobic. They are though, if you are slender enough, very private and well appointed. The lounges at H/Row and Hong Kong are comfortable, and the showers a great relief when enduring this long a flight. Thought the food mediocre - and I usually like airline food! Hong Kong airport is vast, and the walk to the departure gate seemed to take forever, but it is clean and well staffed.

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        17.05.2010 11:50
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        Excellent service on board

        I am just going to write about my personal experience on this airline.

        1) Service on board the airline was excellent. I have seen them provide vouchers for the inflight shopping for those whose entertainment systems are broken. They are also forthcoming with snacks (I consume a lot of pot noodles and ice cream and the airplane meals was too oily for me). They are also very willing to take on feedback for anything that you have since I received a response to this comment that i made on a survey. They respond pretty fast to the call button or will come by to explain why they are delayed so you do feel placated.

        2) Food wise, might be too oily/heavy for me. I ended up eating whatever that was untouched by the gravy and all the pot noodles and ice cream I could eat. The ice cream were walls and hagen daz so it wasn't particularly heavy (b&J would be the heavy one from having so much dairy!). This did put me off flying long haul for a while with them as there is only so much pot noodles and ice cream I could eat.

        3) Pricing. They are the fastest way to go into hong kong but definitely not cheap. I bought a student priced flight and that was already discounted for by STA. Buying from their website direct is a no no because the prices are even higher than what you get through travel agents. I am not sure why this airline works in the reverse (for other airlines, their websites are usually the cheapest). There is online check in to make everything more convenient. And the service crew at the counter were very friendly, so it didn't make me feel stressful that i forgot to check in online (at least they didn't try to weight my carry on etc unlike some other airlines).

        4) Comfort. The seats slide forward for the flight I was taking instead of reclining backwards. I was very happy about this as this means that I need not worry about the passenger behind not getting enough space. Leg room is usually not a problem for me as I am small enough so nothing to say about that there. It is probably the average seat size though from my estimation.

        5) Connections. There is quite a few connections between hong kong and the rest of asia with short transit time. Hence, lesser time to wait at the hong kong airport.

        6) Inflight entertainment. To be honest, not as impressive as what some of the other airlines offer as the movies aren't necessary the newest. However, it is sufficient to have enough shows to take you through about 12 hours to hong kong.

        If you find a good price for this airline, it is worth taking.

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          04.12.2007 06:34
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          Avoid it CX if you can. Ifanything happens to your family they'll gouge you and ignore the fare rule

          Cathay Pacific is possibly the worst airline ever.

          I had YVR-HKG / HKG-HAN / SGN-HKG / HKG-YVR flights booked five months in advance. At the last moment, two days before leaving (Monday night) my mother suffered from a bad fall and broke both of her wrists/arms. I was in Emergency Room most of the day Saturday. I went to the Vancouver airport that night to try to get the ticketing counter to either cancel the flight, or at least remove HKG-HAN/SGN-HKG and change YVR-HKG to a later date - expecting it to be faster/easier than on the phone (as CX does not provide any way to change flights, or even to change the seat, online (despite the flight being booked with them online) - it is truly operating in the dark ages; even for tickets it still insists on issuing paper tickets that one has to go and pick up in person for Internet sold tickets (won't even mail it to you - no such option offered) and does not use e-tickets as almost all the other airlines do). The person there was unable to help, said that ticketing only works 7am-4am weekdays. Three days later (on Monday early morning) I tried to call the Vancouver ticketing # provided (and given on the site). The line was busy non-stop. An hour and over a 100 phone calls later (no exaggeration) I got through, only to be on hold to get to a reservations agent. Then again the reservations agent was unable to help - as apparently they only deal with "full revenue" tickets (i.e. the maximum fare ones that almost no one ever pays), and for Internet (on their own web-site) booked tickets the call is forwarded to another group. So, on hold again. Some three hours (!) later a very unhelpful and rude person refuses to honour the fare rules (that I luckily had printed out, as she kept saying the fare does not allow for changes or refunds, only for me to counter her and read out the fare rules word by word) and refuses to change it with the $110 change fee (instead wants to charge some $260+ to change), and furthermore refuses to honour the refund policy and does not provide any refund for the two (out to four) cancelled flights. It was hopeless and an hour later still nothing done. The CX agent would keep making up lies on the fare rules, and when that didn't work would keep making up new ones, even saying that there are no economy seats available on the flight on the alternate date, when I while she was saying that verified that over 40 seats were still available on that plane in the 'lowest economy' price class. The agent would also refuse to put on a supervisor or even give her name. Trying to call back later the same ordeal: phone busy, when through on hold once 15-20 min, then again a second time some 30 min (as there is no option to select the "internet ticket" reservations group, so first need to go for "full revenue" reservations group - wait for that, only to be put in another queue for "internet ticket" reservations group). In the end the phone rang, someone picked it up, and hung up right away (quick busy signal) - so obviously when their agents do not want to work, they simply pick up and put off the phone, thus having lost nearly two hours of hold time of the client. Third time same ordeal to call, a different person (who didn't hang up the phone and wasn't quite as rude and ruthless as the first one), but still the same deal. It seems as if their reservations agents get a commission or otherwise some strong incentive, or are simply made to, instead of issuing refunds pursuant to the fare rules, charge more - in outright disregard for the fare rules. In the end I simply cancelled the flights, but only got 75% back, the other 25% apparently not qualifying as serious illness of a family member, though my mother broke both of her wrists and arms and I had the ER surgery transcript to fax over (the agent refused to give their fax number - that is also not listed anywhere, not even on their site!, knowing that once I send it over they'd have a written record of not honouring the fare rules). Luckily I can get that 25% back via insurance on my credit card.

          In regards to actual flying experience, on an earlier flight (JFK-YVR) on the 747 aircraft, the plane is the most crammed I've ever been in - and I've flown over 30 airlines (all the major American and Canadian ones, and even odd ones such as Uzbekistan Airways, China Eastern, etc.). I can't imagine how could anyone be stuck in a plane that bad and tight (and I am not even 6ft tall) for a trans-pacific flight, as already New York to Vancouver was a torture given the sub-standard legroom and the narrower than normal seats (other airlines have one less seat in each row in economy class in the exact same aircraft vs. CX, which gives a good idea that CX seats are at least some 15% more narrow than other airlines in the same class in the same aircraft). Furthermore, entertainment on-board is just a few pre-set channels, even no video-on-demand that other low-cost airlines offer even on flights as short as 1 hour.

          So, both flying (sub-standard flight cabin, very uncomfortable, sub-standard entertainment esp. for the length of flights - though decent food), and especially pre-flight service (of which there really is none, just the opposite, in fact), is very sub-standard. Especially bad out of the Vancouver airport reservations office that doesn't have anywhere near enough phone lines or agents, a very poorly set-up phone system, and most of all clearly a policy in place to blatantly disregard the fare rules in place.
          Combined with prices considerably above the market pricing, CX is best avoided if you can. If you need to fly to Hong Kong, fly via Taipei on Eva Airlines that offers a proper sleeper chair in an upscale version of economy class, or on one of the American or European airlines, all of whom have a lot higher standards of service and are not as ruthless as CX is. If you are going to elsewhere in Asia, another city/airline connection is better than on CX via Hong Kong - there are so many other good choices, do yourself a favour and avoid CX if you can. Especially God forbid should something bad happen to you or your family, bright dollar signs will light in the eyes of CX staff and they will milk you for every penny, as opposed to honouring their fare rules. Most importantly, the fare rules that they publish for a flight are useless - so just ignore them and realize that if for any reason, even a family emergency or serious illness, you need to change it, CX will charge you a lot more and never honour their fare rules, as CX is well known for blatantly disregarding their fare rules and not honouring them, in order to charge where refunds are done, and charge where no charge is due.

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            17.03.2007 22:41
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            A comfortable, friendly airline with a great entertainment system

            Cathay Pacific are one of my favourite airlines. I regularly have to fly from London to the Philippines and whenever possible I fly Cathay Pacific. There are a number of reasons for this.

            1. The aircraft is more comfortable than many of the competing airlines, and they generally have a better in-flight entertainment system. This is important as the journey takes in total 17 hours flying time.

            2. They have some of the best airline food I have experienced. The range of food available is excellent, and it is generally well presented.

            3. The airline staff are always courteous and helpful.

            4. The chance to fly through Hong Kong, which is my favourite airport. It has lots of spare comfortable seats. plenty of restaurants selling a range of food, and some places with free internet access.

            In the interests of fairness I should mention a problem that I had last time I flew with them. On the way out flying Heathrow to Hong Kong there was a problem with the aircraft and we were five hours late arriving in Hong Kong. This meant I missed my onward connection to Manila. What impressed me was the efficient way the airline dealt with this problem. I was allocated a space on the next flight to Manila, and my new boarding card was waiting for me as I came off the flight in Hong Kong.

            I was a little upset to have another five hour delay on my return trip flying Hong Kong to Heathrow, but it may well be unfair to blame the airline for these delays.

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              19.12.2003 10:00
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              I have to visit my parents once in a while. They live in Pakistan. Though I can go from the London via too, but I love traveling with Cathay Pacific so much that I always plan my trip via Hong Kong. Though the travel time of 13 hours from SFO to Hong Kong is too long and tiring but the staff of Cathay Pacific tries its best to make your journey pleasant. Cathay Pacific doesn?t fly everywhere I expect them to, but still they fly to most part of the worlds. Food: The food is excellent. They are not prepared in traditional Asian style because of the diversity on the plane. They have a western touch to food, which I love. Every meal is accompanied with great quality of wines, beers and juices. Although i have never tasted wine or beer (religious thing) but from the comments of people sitting next to me in the flights I can tell that they taste great. The portion of the food is quite large. I am personally a big eater and when you have beef chunks, fish and well-cooked vegetables in front of you then who can control his appetite. The service is never late and they never ran out of the food. The staff is so cooperative that even if you don?t have a veggie meal with your ticket and you want to get a veggie meal they will try to adjust you and 90 percent of thee time they will get you what you want. They also serve noodles on long flights. In Flight Service: This is the best thing of all. I love the way they listen to you and they handle you. I will say that Cathay Pacific stands for politeness and thoroughness while other airlines stand for beauty and charm. The attendants will listen to you and will show you to your seats, will help you put your baggage in the cabins and will serve you with your frequent requests. Entertainment: For entertainment you get your personal TV screen. Though the channels are limited but still they are good enough to not let you fall asleep unless you want to. Ground Service: <
              br> This is the area where I have had mixed experiences (both pleasant and unpleasant). A few times I have found my bags not in good condition they was a little damage done to them. On some occasions I have found check-in agents uncooperative and rude. Last time when I traveled it took a long time for check in and I had to stand and wait for a while. Over All Experience: Over all my experience with Cathay Pacific is excellent. This is one of the best airlines of Asia and also safest because they have not had any incident since 1972. I would totally recommend this airline for anyone who is traveling to Asia.

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                17.08.2002 08:28
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                I must admit, I do travel a lot as my relatives are pretty spread out in the world so I have traveled with various airline companies and multiple types of planes (apart from concorde as it costs way to much) and seeing that Cathay Pacific are an Asian airline, they usually participate in long haul flights which are usually Boeing 747's. In my opinion, I consider Cathay Pacific one of the better airlines. With the amount of times my family and I have traveled with them, we never once had any trouble with poor service or overbooking. Losing luggage almost never happens but there was this one time where the check-in assissant forgot to give us one of our luggage ID tags so we couldn't check on them to make sure they were sucesfully loaded on our connecting flight but luckly Cathay Pacific had loaded our luggage and nothing was lost. Food Depending on your destination, they usually serve different meals and it is definite that you will never go hungry with this airline. Like every long distance airline, they will most likely serve meals and snacks around every hour. Breakfast usually consists of , some fruit drink like orange juice, possibly a little sweet or a mint, some sort off egg, possibly omelets, or bread like crossiants with butter, some sort of fruit conserve. Lunch is usually some kind of light eating. It probably has a choice of two or three sandwhiches for you to choose from with a choice of drink from anything like tea/coffee to fizzy drinks/alchol to plain old water. If it is not sandwhiches that are served, it will be some light eating like pasta. Again there is a good chance that there is bread in the form of a roll appearing on your tray. To round this all off, there will be a dessert or a bowl of fruit to finish it off. Lastly, dinner. It is usually some typical Chinese meal, the airline being Asian and all. It may be rice with some type of meat o
                r noodles probably served with broth, again there is a choice for you select what you want. Again there is the same wide selection of drinks and beverages to quench your thirst and are avalible at all times. There will again be the traditional bread in the form of a roll with all the spreadable things on your tray which gets served on almost every airline meal. If you are still hungry after your meal, you can ask for a little more because there are usually spare plane meals avaliable for anyone who is still hungry. If it is just a midnight snack you are looking for, it will probably be a packet of biscuits or some bread. Airline staff are more than willing to help you have the best flight you can possibly have, espically Cathay Pacific staff. Comfort Like I said before, Cathay Pacific usually deals with long haul flights so the seats on the planes are very comfortable on the Boeing 747 and on the 767 planes. The leg room is always better in the higher up classes like buisness and first class but on these long haul planes le leg room is more than bearable in every class. Trying to sleep is not a problem, although a little awkard sleeping sitting up. The hardest time to sleep is when you are unlucky enough to be placed near a crying child. Although airline staff attempt to please the baby, it is still very annoying. If I see a young child nearby, I try to go to sleep as early as possible as I am always tired on a plane so I sleep heavily. Moving on..... The seats are adjustable as usual so you can tilt it back to suit your needs and there are movable headrests so you have something to lean on when you are sleeping. They also provide a pillow and a blanket to aid you in your quest for comfortable sleep. If you like to listen to a little gentle music to sing you to sleep, they supply with headphones for you to listen to your choice of music as there are a wide range of radio chan
                nels for you to select. Entertainment Like I mentioned previously, they supply headphones for your audio needs. I must say that Cathay Pacific supply headphones that are more comfortable to wear than most airlines. They are made with a wide plastic collar that holds the speakers together in the shape of headphones, they fit on a lot easier that the metal ones. The speakers themslves are of a high quality and they don't distort if turned too loud but that is not advisable as you usually annoy the people sitting nearby. the speakers are covered in a medium thick foam covering that holds on pretty tight so they do not scratch your ears and they don't fall off half way through your flight. There is a small screen in the headrest of the seat infront so it is a lot more conveinent than sharing one screen on the ceiling of the plane. The screen is not just for the purpose of a movie. There are many things that can be done with it. First off, there are different channels for you to select so you have a wide choice of activites to do. There are 9 standard channels and if you upgrade to buisness or first class, there are around 16 I think (never done that before). You can the many movies that are showed on the channels. There were about three different movies showed on all the channels on the 16 hour flight I was on, so it should be roughly the same on others I would imagine. Second choice there are 12 music channels you can browse through. They range from anything like heavy rock to dance music to classical. There is a wide selection but usually it is just a recording that gets played over and over again. The last flight I was on, the recording lasted around two hours and after that, they just looped it over and over again. That's one of the reasons I like to take a portable stero of some sort with me on planes. Lastly, there is a shopping channel that lets you see through most of th
                e duty free stuff avaliable on the plane and a small selection of games. I enjoyed the hangman game which was one of the choices as the high score was remembered for the whole plane and the seat number was displayed so a little competitiveness was avaliable. Also there is a channel that lets you see all the flight stats. You can find out things like you planes location on a map at that moment in time, plane speed, outside or inside tempertaure, altitude, time, etc. If all else fails, you can ask the airline staff for a free deck of cards for you to play with your family and friends or maybe the person sitting next to you. Preparation There is little preparation needed for Cathay Pacific apart from purchasing the ticket, packing your bags, and going to the airport. I've flown with Cathay Pacific quite a few times, and I have only ever experienced one delay with them but that was really the weathers fault as it was bad fog. The main thing that annoys me sometimes is that they are sometimes ahead of schedule so there is less time to browse through the wide range of duty-free shops. But as usual, you have to arrive at the terminal, at least two hours proir to flight take-off as you have to go through security and possibly immigration. Pricing To nearly every person that is looking for an airline company to choose, they try to select the cheapest, so I would say it is the most important factor to the avarage family as flying distances is not a cheap thing. Well like most airlines, it depends on the travel agent and if they are doing any deals, destination, connection, and duration of stay. I've flown from London to Hong Kong with Cathay Pacific and it was a direct flight, which was better than the last time I did. This trip lasted 16 hours but last time it took more than a day with all the connections and waiting we did in the airports. I would have thought a
                n aircraft needs refuelling after something like 12 hours but I guess I was wrong seeing we made it there in one piece. I must say, I usually find them around 3% more than the other airlines but I think it is worth it. Obviously, it depends most on what class you travel in and they can vary dramaticly. From the last time I checked, first class is something like 3-4 times more expensive but there are large leather seats with more leg room and fold our for you to sleep in. You'll get even better service (if that's possible) and the flight will be extremely luxrious and probably be the most pleasant flight you will ever experience. Finally, The Conclusion Overall, I rate this a 5 star airline in case you haven't already guessed because of everything. Their comfort, service, co-operative staff, and reliability. They are excellent and I would think paying a little extra is worth it as it gives you a stress and worry free flight. This just makes me think that this airline is better than most.

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                12.10.2001 03:13
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                Cathay Pacific in short is one of the best airline companies in the world, and that concludes my opinion. NOT, I could go on all day about how excellent Cathay Pacific is. Cathay Pacific is an Asian airline company based in Hong Kong where they have a vast headquarter site where they research and run the company. They have a major presence in most major airports such as Heathrow because of Hong Kong being a huge import and export city whcih also means many people travel there. However they also have flights to many different asian locations such as Japan, Korea amongst many others. The reason I choose Cathay Pacific is because of its outstanding track record and customer service. I don't think I have ever once been delayed by a fault occuring through Cathays fault. There check in staff are very helpful and can sort out any problems or queries you may have, once when my flight couldn't take off because of storms in Hong Kong they even provided vouchers to enjoy the food of our choice at various cafes. Also unlike other airlines namely British Airways, Cathay have always delivered my luggage on the flight that I was ACTUALLY ON! With British Airways they had the cheek to delay my bag without my knowledge! I was not best pleased with this as you would imagine. One of Cathays main famous areas is its friendly air staff, many are mainly young asian women of different origins such as Chinese and Japanese because of Cathays wide Asian appeal, this is necessary as many flights I have been on have contained many mixed asian cultures. The in flight food is very different from others as well as they serve chinese food, although english varieties are offered. They offer Chinese cuisines such as Dim Sum and Noodles. The in flight entertainment is very good, every seat has a built in entertainment screen with a keypad on the armrest. The screen has many functions such as Movies, flight info, radio and g
                ames. The movies that are palyed are usually recent Chinese and English box office titles, theres even a discovery channel! The flight info includes such facts as speed, distance travelled, time left and a useful map. There are about 20 radio channels so theres something for everyone. The games are ok, a bit like the games on Sky Digital, very simplistic. Seats are very comfy with enough leg room to stop you from becoming a crashed sardine. Have a browse through the duty free shopping magazine as your sure to find some bargains in there. The Cathay magazine is very informative also. Next time you travel to an Asian destination its worth asking if Cathay Pacific is available as an option.

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                  19.11.2000 00:14
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                  There is often little to choose between the top airlines. However there is occasionally one that shines above many of the rest. This is what we found when we flew with Cathay Pacific from London to Australia. This is a long flight, even though we changed planes at Hong Kong, and the advantages of flying with Cathay Pacific became very obvious. In all we flew from London Heathrow to Hong Kong, then Hong Kong to cairns. Then on the return trip from Adelaide via Melbourne to Hong Kong, and finally Hong Kong to London Heathrow. Unfortunately we were unable to fly business class so all the flights were "Economy" class. They have a modern fleet consisting of 4 x 777-200, 7 x 777-300, 21 x 747-400 (including 2 for freight), 4 x 747-200 freighters, 11 x A340-300, and A330-300, and they are part of the One World alliance with other airlines including British Airways, American Airways, and others, enabling easy transfers etc. As long haul flights are not my most favourite experiences - 12 hours and more sitting doing nothing - the level of comfort, the entertainment and the service count for a lot. First of all the planes are up to date. Those we flew in all appeared to have quite new upholstery and felt clean. The seats were as comfortable as expected, although anything becomes uncomfortable after 12 hours and more flying! As for the entertainment all the planes we flew in had the individual seat back screens and offer a variety of video channels. There are at least two or three top level films shown each flight, as well as the Discovery Channel, cartoons and many other programmes, giving a large amount of variety. There are also many audio channels featuring all kinds of music, as well as one that carried the BBC World Service. Another useful item was the map showing where the plane was going, its speed, estimated time of arrival etc. It was also possible to use the console to play games, although I did not use this facility. The level of service was excellent. I have no complaints whatsoever about this. They all had a smile and were very keen to make sure everyone was fine. Even during the long over night flights they walked the aisles with cold water for anyone who wanted it. The food, even though styled for aircraft was much better than some I have had on long haul trips, and there was a choice of about three options in most cases. There was a good choice of drinks, including wine with the meals. In summary, this is the best airline I have ever flown with. The state of the aircraft, the level of entertainment and the level of service were all very good.

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                    09.10.2000 00:07
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                    I have travelled on both Cathay Pacific and British Airways and the only difference to me was the price. The service was astounding, the staff both on the ground and inflight were very helpfull to the extent that on one occasion I had fallen asleep at Hong Kong airport and they delayed the flight whilst looking for me and it wasn't as though I was an important passenger. Next year I am travelling to the UK and fully intend to stick with Cathay for the service regardless of the cost, which infact is a lot less than BA and only a little dearer than the others. I also love Hong Kong rather than Singapore to have a stop over. I am sure the kids will enjoy themeslves as my last trip showed how well the flight crew made it comfortable for children.

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                    20.06.2000 23:44

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                    After flying Cathay Pacific a number of times on all classes I can safely say that they were outstanding at all stages. They operate daily flights out of Manchester to Hong Kong which can be very useful. The downside about this airline is that it is like most large carriers and is certainally not the cheapest airline around. You can however, find a much cheaper flight but it may not be non-stop so you have to balance it, money or time. If you are planning a trip to Hong Kong I hope you have a great time!

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                • Product Details

                  It was named Airline of the Year in 2003 and 2005 by Skytrax and in 2006 by Air Transport World and OAG.