Shanghai- Bangkok flight547 has to be flight at 9:40pm and it is late, at the beginning they said it's gonna flight at 11:20 pm then they changed to 11:40 pm and now they said it will be at 12:40 pm god knows when we are gonna leave this airport, oh by the way very funny they give everyone a bottle of water which is 346 ml and a box of biscuit small to not die and if you wanna buy water here is 38 rmb means 6$ water this would be my last time to fly with china eastern airway by the way I came with the same flight from Bangkok to shanghai and I have to say the service is worse because they just give you some funny chocolate as you would never pay for it outside to buy ...  Read the complete review

I haven't even flown with China Eastern yet, but already it's been a challenge. We're suppose to go to Thailand in a few weeks, but with the riots going on, we wanted to re-route or cancel. The US, UK, Australia, Canada and New Zealand are all advising NO travel, until the situation there is settled. China Eastern doesn't recognize any uprising in Thailand. Seriously?!? I asked the customer service lady if she watched the news, but she said, the airlines didn't recognize it. Apparently if you can still fly into the airport that's okay. So technically the airport is safe, even if you can't leave it. They're being unhelpful and not waving any fees. Sadly, we will not fly with China Eastern or any Chinese carriers ever again. What do you expect when they treat there people so badly. A riot to them is an everyday thing in China.

If you like being treated like a criminal and hanging around in airports while your flight is delayed for hours on end then this is definitely the airline for you. I made the mistake recently of flying on China Eastern and it was a disaster. After having our 7PM flight delayed for two hours, the passengers on the flight were annoyed. But when we were told that our flight would not be able to leave for an additional two hours (ie - four hours late) people started to become angry as they had family waiting for them or were concerned about not being able to find taxis to take them home or to hotels (our flight was expected to arrive at about 1AM if we left at ...  Read the complete review

Unlike many of the reviewers, I was flying internally in China when using China Eastern and therefore cannot comment on the long haul service. I completed two flights with them (Beijing - Xi'An, and Xi'an - Guilin). Truth be told, you don't have a lot of choice flying internally in China. Most routes are only served by a few airlines, and China Eastern is said to be one of the better carriers. My own personal experience was uneventful. The service is very basic - but then each flight only did last 1.5 hours. Even internally, the safety briefing was conducted bi-lingually. Boarding was quick and effective. The seats were no less comfortable than ...  Read the complete review

I am afraid I have to side with the majority here on this one. After spending a substantial amount of time trying to find the cheapest airline to fly from the UK to Melbourne, Australia, China Eastern came up cheapest. I payed £645 for the honor of plying economy class from London Heathrow to Melbourne, via a 2 hour stop off at Shanghai Airport, China. Now, I had never even heard of the airline China Eastern before I made this booking, so I was a little dubious of what the quality of the flight would be like. Baring in mind Australia is a long way away, you would want a reasonable level of flight comfort. Now, I booked the flight through ...  Read the complete review