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China Eastern Air

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      25.02.2011 16:12

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      Not worthy at a lllllllllllllll

      Shanghai- Bangkok flight547 has to be flight at 9:40pm and it is late, at the beginning they said it's gonna flight at 11:20 pm then they changed to 11:40 pm and now they said it will be at 12:40 pm god knows when we are gonna leave this airport, oh by the way very funny they give everyone a bottle of water which is 346 ml and a box of biscuit small to not die and if you wanna buy water here is 38 rmb means 6$ water this would be my last time to fly with china eastern airway by the way I came with the same flight from Bangkok to shanghai and I have to say the service is worse because they just give you some funny chocolate as you would never pay for it outside to buy some Asian food which is smell dead fish, I'm sure there are some people like it but for some people is not easy to eat this kind of things, I am an Australian and never fly with this flight if you like your time, waist of time and money, oh one thing I forgot to say is, I have to ask them to give me a notice that they flight is late and I am losing one night of my hotel so they don't guaranty to pay but I will get this to everywhere
      I forgot to say airport is cold so almost about to get the flue

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      06.01.2011 10:21

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      very good

      We flew from London Heathrow to Shanghai and then from Shanghai to Melbourne (and return) in December 2010. Having read reviews before we left I was worried but we decided to fly with them anyway because they were £200 cheaper per flight than the next nearest rival. However, I need not have worried as everything was fine. The plane on the London leg was more modern than the other but both were comfortable and there was enough leg room, even for my 6ft tall husband. The service was unfailingly polite and efficient. The quality of the food ranged between acceptable and good. We suffered a short delay on the flight home to London but that was due to air traffic control, not the airline and they kept us informed while we were waiting on the ground in the plane. As mentioned in other reviews, there were no seatback TVs but that did not bother me as I do not tend to use them anyway. I certainly wouldn't have paid £400 extra to fly with an airline that did offer this. On the way home we had an overnight stop in Shanghai. The airline pays for a hotel room in the airport hotel, although it is not obvious from their website. The hotel provided was fine and it was nice to have a break between flights. Overall I would have no hesitation in recommending China Eastern Airlines.

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      09.06.2010 05:16

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      I haven't even flown with China Eastern yet, but already it's been a challenge. We're suppose to go to Thailand in a few weeks, but with the riots going on, we wanted to re-route or cancel. The US, UK, Australia, Canada and New Zealand are all advising NO travel, until the situation there is settled. China Eastern doesn't recognize any uprising in Thailand. Seriously?!? I asked the customer service lady if she watched the news, but she said, the airlines didn't recognize it. Apparently if you can still fly into the airport that's okay. So technically the airport is safe, even if you can't leave it. They're being unhelpful and not waving any fees. Sadly, we will not fly with China Eastern or any Chinese carriers ever again. What do you expect when they treat there people so badly. A riot to them is an everyday thing in China.

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      22.02.2010 06:52
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      Horrible, Terrible, Worst Flying Experience Possible

      If you like being treated like a criminal and hanging around in airports while your flight is delayed for hours on end then this is definitely the airline for you.

      I made the mistake recently of flying on China Eastern and it was a disaster. After having our 7PM flight delayed for two hours, the passengers on the flight were annoyed. But when we were told that our flight would not be able to leave for an additional two hours (ie - four hours late) people started to become angry as they had family waiting for them or were concerned about not being able to find taxis to take them home or to hotels (our flight was expected to arrive at about 1AM if we left at 11PM). In addition, as this flight occurred during Chinese Spring Festival, there were a number of people who were traveling with small children who were getting pretty tired, so this additional travel time just added to their stress level.

      After finding out that we would leave about 4 hours late, some customers demanded that the airline offer some sort of compensation. The airline at first just sent some flunky, who had no power to deal with the situation and was only able to offer the lame excuse that the plane was in another city and wouldn't be able to arrive for a few hours, to deal with the growing mob of angry passengers. When people were not satisfied with this response, the company sent another, older guy who stated the same thing. He also said that if passengers wanted some sort of compensation for the airline's screw-up, they would have to file a lawsuit against the company and seek some sort of compensation through the court system.

      The attitude of the company employees was very telling: they acted like this was just some big joke and that the passengers were over-reacting. Their complete lack of empathy made things much worse than they could have been.

      Then, things started to become much more interesting: when the flight was supposed to board (at about 10:30PM), the passengers refused to do so until the company responded properly to their complaints. It was moving to see and hear everyone shouting down the boarding announcement, while cheering and clapping loudly when not a single passenger (out of a few hundred) boarded the plane.

      So, what did China Eastern Airlines do in response to this? Acting like classless, unprofessional bone heads, and while sticking with the same line that the company would do nothing to address passengers' concerns, the company sent other employees down to the terminal who were to act like passengers to spy on the real customers and find out what they were saying. Seriously! I know that sounds crazy but there were at least two employees who were just walking around and listening to what the passengers were talking about. One jerk (who resembled Cro-Magnon Man and was clearly was suffering from a Napoleonic Complex) actually got into an argument with a few passengers and then started a shoving match. He even went so far as to knock over a passenger who was videotaping what was going on. When the airport security arrived to find out what was going on, they just joked around with the guy who had just assaulted a few customers and then let him go. The company even went so far as to send a much older man down to escort the jerk away from the passengers who were clearly very angry now.

      After about an additional hour or so, and when it was made repeatedly clear that China Eastern just didn't care at all that the company had screwed up badly first in not having a plane available for Beijing-bound customers and then in allowing one of its employees to assault its customers, the passengers eventually had no choice but to board the flight or not be able to arrive at the destination. The flight eventually arrived at about 3AM.

      This isn't the first time I've had a problem like this with China Eastern, but it is the worst by far. I think that the company's business plan involves using the classic 'bait-and-switch': sell tickets for a flight that people would like to take (like a 7PM flight, or, in this case, 'the bait') but don't have a plane available at that time. Instead, make these suckers wait till a plane is available and force them to fly at that time (like at 11PM, which in this case is 'the switch'). Unfortunately for me, the first time my flight was delayed for hours and hours, I thought it was a one-off. It was only after this experience that I searched online and found that complaints about the company are common (in particular, see if you can find info about the China Eastern customers' sit-in and fight that happened in LAX - amazing!).

      I understand that people who read this might wonder about the validity of this story, so please verify whether what I've written is just a piece of anti-China Eastern propaganda or represents what flying with this company is actually like by checking China-based English-language websites and read what other people have to say about China Eastern. Also, I used Google to find this site so there's the chance that if you Google the company name you can find other sites that may provide additional information about the company.

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        28.01.2010 01:12

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        My own personal experience was uneventful.

        Unlike many of the reviewers, I was flying internally in China when using China Eastern and therefore cannot comment on the long haul service. I completed two flights with them (Beijing - Xi'An, and Xi'an - Guilin).

        Truth be told, you don't have a lot of choice flying internally in China. Most routes are only served by a few airlines, and China Eastern is said to be one of the better carriers.

        My own personal experience was uneventful. The service is very basic - but then each flight only did last 1.5 hours. Even internally, the safety briefing was conducted bi-lingually. Boarding was quick and effective. The seats were no less comfortable than European carriers.

        Frankly, it was all a bit ordinary and expected. If you are looking for a source of travel within China, they are probably your best bet.

        The only point of note would be how smooth the actual flights were. Perhaps it was just an unlucky exception, but I have heard others comment on this too: Our plane smashed down on the runway. I'm no pilot, but my previous experiences of landing has been of a more slow, gliding motion in which the plane ideally surfs a thin pocket of air before gently touching down. Not in China. They just slam it into the earth. It doesn't even matter if the weather is foggy and murky as it was on the nights we arrived - no care or consideration for such matters.

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        10.01.2010 13:46
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        I would only use them again if the price was CHEAPER than chips

        I am afraid I have to side with the majority here on this one. After spending a substantial amount of time trying to find the cheapest airline to fly from the UK to Melbourne, Australia, China Eastern came up cheapest.

        I payed £645 for the honor of plying economy class from London Heathrow to Melbourne, via a 2 hour stop off at Shanghai Airport, China.

        Now, I had never even heard of the airline China Eastern before I made this booking, so I was a little dubious of what the quality of the flight would be like. Baring in mind Australia is a long way away, you would want a reasonable level of flight comfort.

        Now, I booked the flight through Dial a Flight over the telephone. I later checked out the website which was a joke. It was totally unprofessional with numerous links broken, and a high level of English jargon that did not make any sense.

        I decided to take the risk out just go for it. The plane turned up on time, so no delays on that front. I was shrewd in the fact of asking for a seat with extra leg room when I got the the check in desk, at no extra cost, and good job I did. The seats offered very limited leg room. There were no personalized tv screens, so every 4/5 rows had to share. What a waste of time this was as almost all the movies were in Chinese.

        Included in the flight price was free hot meals and drinks, including alcohol, so this was a bonus, but to be honest the food was very poor in quality.

        The air hostesses' were very friendly I must admit. After we changed at Shanghai I was as lucky with seat selection as I was given a standard seat and the leg room was a joke.

        At the end of the day I got to Melbourne in 1 piece and the price of the flight was very reasonable, especially as it was a February flight which is Peak time in Melbourne.

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        01.10.2007 12:48
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        This airline is worse than any cheap charter airline

        Having just flown London Heathrow to Shanghai return on China Eastern Airways i feel i must warn people thinking of using this airline the experience of myself and 2 colleagues. We Travelled Business Class, when we boarded the aircraft we found the Business Class section was not even in the same league as economy on BA, Emirates or Cathay Pacific. We spoke to the Purser who to our suprise commented " did your travel agent not tell you that Business Class is not very good on this airline." I am 5' 6'' tall and struggled with leg room when the seat infront was reclined The food if you could call it that was disgusting the entertainment system a joke, 2 English films to choose from on the way out and only 1 on the way back! The most worrying thing was that on the way back there was no saftey briefing before take off. I would rather walk than use this airline again. Be warned!

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          23.10.2006 15:05
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          A two star airline that shines in its own advertising only, dont look for class, it's not there.

          8th t0 the 14th October 2006. to Shanghai business class £1250
          After reading the bad things about China Eastern I went to my flight out to Shanghai with trepidation, I checked with the airline as to which aircraft was on for that flight, to my relief it was the 600,
          Was impressed with the seats which were very comfortable but a lot of the westerners on the flight like myself are on the large side 42 waste found the seatbelts on the end of their adjustment and tight. The guy in front reclined his chair and it broke, the air hostess tried lifting it up and after dropping him violently into the horizontal position, moved him to another seat.
          The films were really up to date Batman returns and Charlie and the chocolate factory!
          The food was very beautifully presented and of good quality, not sure what it all was! The western option was from no place west that I know of.
          All in all an easy flight with not much to complain about, however on the return journey on the 300 plane it was a different story, I know its not the airlines fault but as they seem to be the biggest carriers at Pudong airport they should have some clout. It is a very long airport and my flight gate was given as 23, I must say at this point that I have lots of metal in my legs and walking gets a little painful especially when I have to hurry, I walked to the gate 23 and on the board my flight was down as gate 17 a hell of a long walk, so I set off for gate 17, thought I would use the VIP lounge at gate 17 but I could only use the lounge at gate 23. decided not to. Sat and had a beer waiting for my flight to be called, the voice from the grave came on and said that the gate had been changed to gate 23, I was so knackered by now that I went to information and asked if they could get me to the gate any quicker way than my legs would take me, yes I was told go to the gate 23 and they should be able to help!!!
          Then I boarded the plane, thought the seats looked a bit smaller and there was not as much leg room but apart from that it looked OK! Then I realised THIS was first class! Went through to business class and it was nearly as bad as RYAN AIR (no I know nothing can be that bad) there was very little leg room and the seat belt was tiny, it was the most uncomfortable 12hours and 20 min I have ever spent and that includes INTENSIVE CARE! The menu came round and the goose in fat didn’t sound too good but the duck sounded good, I was the third person to order after first class (about 6 people) and all choice and defiantly the duck had gone. Everybody complained but what’s the point they don’t have hidden seats on board and we hadn't hit a flock of ducks on the way up, so you are a captive audience, the staff were long suffering and very nice but I would only fly with them again if they guaranteed the airbus340 600 .

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            26.06.2006 22:48
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            Four gates and three flight numbers to get one flight out of Shanghai

            Reciently I flew them from Shanghai to Hong Kong. Made my reservations a day early. Arrived at the air port to find my flight cancelled. I was put on a flight 30 minutes later. When I arrived at the gate area the gate I was given on my boarding pass and the gate displayed on air port information we very different. After asking around I was told to go to the gate on my boarding pass. The gate agent confirmed that this was the correct gate. Fifteen minutes after the susposed boarding time we were informed that the gate was changed to the gate shown on the air port displays. Went to that gate to find that the flight was delayed for an undetermined time. After 30 minutes I saw a heated discussion going on with a number of pasangers and airline personel away from the gate. I went to check it out and found that there was another flight leaving that I could take if I hadn't checked any luggage (I had). The fight was to try to get checked luggage moved to that flight. Eventhough we did not have an aircraft available for our flight we would told that they couldn't take our luggage off of our flight.

            Eventually they o.k.ed us on the new flight. On to gate number three accross the air port. Upon arrival at this gate we found out that we this gate had been changed. On to gate number 4.

            Finally boarded this flight and then sat at the gate for close to one hour - reasons given, maintenance problems, waiting on additional passanges (although the flight was full). and no reason. Finally took off.

            Landing in Hong Kong was VERY rough. Never got to a gate. Had to deplane in the rain down portable steps on to busses. Looking at aircraft saw engine cover on port side off. Apparently reverse thust did not work on that engine.

            Long story - To get to Hong Kong from Shanghai I had to go to four different gates, with three different flights, on an air craft with mechanical problems and arrived 5 hours late.

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              15.03.2006 19:25
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              excellent value for money

              heathrow - shanghai - sydney (economy class) FEB 2006
              After reading alot of the early views about china eastern I was not looking forward flying with them. However my experience was a very good one and I would have no hesitation in flying with them again. I have flown with many other Asian Airlines and CE is definitley on par with Thai Airways and Eva airways.
              There was loads of extra room on all flights which meant we could spread out. The crew always appeared to be helpful and polite. Food was as good as other airline food I have tried. There was 2 slight 1hr delays flying in and out of Shanghai.
              Transit in Shanghai was easy and straight forward. Just make sure you read the signs. There can be queues it just depeneds on number of flights leaving.
              Ramada hotel was fantastic with no complaints at all.
              Overall we had no problems with CE airlines. Don't let comments on this page put you off flying with them. Excellent value for money

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                08.01.2006 20:11
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                Basic, Dated, Dirty, Unfriendly, Unreliable Airline

                I WILL NEVER FLY WITH THIS AIRLINE AGAIN.

                I recently visited Sydney and travelled by China Eastern Airlines via Shanghai from London Heathrow. The trip out to Sydney was not too bad however Shanghai airport was complete chaos, no advice or direction is given to people passing through the airport, however this is not China Easterns fault. The plane and food though were pretty grim.

                The return trip was terrible. Leg room is poor and the plane very dated, the food is awful, unless you like either pork and rice or pork and noodles then take a picnic.

                One of the toilets was coming away from the wall and looked ready to fall off at any moment.

                In flight entertainment is awful. We were shown Monsters Inc, Nemo and Batman and Robin all very old films and the last one is definitely in the top ten of worst films ever, this was compounded by the fact that the sound was not working properly and also the inability of the staff to operate the system with films being cut out half way through and then restarted and also the start of the films being shown two or three times until it was pointed out.

                Unless you speak chinese then you will be treated very differently to the Chinese speaking passengers.

                The stop over in Shanghai is horrendous, you are shepherded to the hotel in this case the Jin Li Hua which was dirty, moldy and freezing cold, it is in an area which was certainly not the posh end of Shanghai. The following morning a fight broke out between the porters, bus driver and people who had shepherded us to the hotel, it was broken up but became very heated. There was no storage on the buses and so cases were piled high in the front seats and the aisles then filled up with cases meaning nobody could get off the bus and then the driver refused to help take the cases from the bus.

                The flight was overbooked and a number of people had to take the alternative flight to Paris then Heathrow which left 12 hours later. Again Shanghai airport did not fail to disappoint. Boarding was delayed by one hour however no information was available. A further 90 minutes was spent sitting on the runway before we took off.

                Truly the worst airline experience I have had. Furthermore not isolated as my in-laws used the airline to fly to Sydney the week before me and experienced exactly the same problems, with one of them being told that he was not booked on a flight despite having the tickets, he got on the flight but was told during the 12 hour flight from Shanghai to London that they had no food for him and so he did not have anything to eat, however having tasted the pork and rice/noodles he was maybe the lucky one!!

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                  22.11.2005 16:41
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                  The worst airline experience

                  I am writing this to warn anyone thinking of flying with China Eastern Airlines. PLEASE DO NOT DO IT. Admittedly the flight was dirt cheap. £515 (inc taxes) each took myself and my fiance from Heathrow to Sydney and back. We were trying to save money as we have both recently graduated.

                  The flight out went without much to report apart from the toilet overflowing and wee spilling down the aisle. The air hostess had to unblock it many times! Disgusting. The smell was also difficult to bear. The TV's didn't work properly, the food being terrible, the seats uncomfortable, the plane dirty and very 70's/80's.

                  Stopping at Shanghai was confusing as no one spoke English (I should have brought a translator). We made it to Sydney in one piece which was good and rather surprising.

                  The problem came on the way home. From Sydney to Shanghai we were placed near the back of the plane. As we are both 6 foot 2 inches we struggle with legroom and when the tiny Chinese girls infront of us decided their chairs were going all the way back it spelt problems for the rest of the journey. Finally we reached Shanghai and on the way out of the aircraft, spotted the rep who was holding a sign for out hotel. Not the Ramada but the EastLand Luxury Hotel. When we said we were going to that hotel he laughed at us. Not amused we went through passport control where our plane tickets and passport were with-held for no reason. After 20 minutes we got them back but the rep had disappeared. I was really unhappy now. We were made to wait for over 2 hours for transport to the hotel. When transport turned up we were barged out of the way by Chinese citizens. Now, when you are told you are going to be put in the Ramada or somewhere similar you expect somewhere similar not the dump of a hotel that is the Eastland "luxury!!!!!" Hotel. I wouldn't call toe nail clippings on the floor of a dirty, smelly hotel room, luxurious. Also the beds were rock solid. They literally were as hard as wood. The bathroom was disgusting. The grout hadn't been cleaned in well over 2 years (at a guess) as it was orange and black in places. Black hair littered the floor and I was concerned that we would catch something. The location was terrible aswell. It is placed within a poor and I would have to say, rough, part of Shanghai. After a really bad nights sleep we made our way to breakfast. Simply put, it was certainly not up to Ramada standards!!!! I immediately marched to the reception and demanded a bus to the airport. As no one speaks English I had to wait for over an hour to catch the next available hotel bus.

                  It was a horrible and to be honest, a slightly scary experience. To say I am disappointed would be an understatement. I feel robbed and can't help but feel that the £100-£150 saved by flying with China Eastern was the worst saving I have ever made. It nearly ruined our great holiday to Australia. I will never again fly a long haul budget airline and I advise you to never go near these guys. They are lying cowboys!

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                    10.02.2005 18:30
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                    I agree with recent posting of the cheapness of china eastern flights. I recently travelled on the flight from london to shanghai and to melbourne..we were kidnapped practically at shanghai airport, we were supposed to go to the Ramada hotel -we had vouchers for there-for an overnight stop but ended up at the eastlands, miles from anyway, no cashpoint nearby, no restaurant in the hotel and the room dirty...I slept in the bed with all my clothes on because I felt so uncomfortable. the breakfast was chinese version, with no other choice and only awful watered soya milk to drink (no tea or coffee or juice). I went business class and the service I got equalled economy in qantas almost! For the return journey from MEL to Shanghai to london in business class, I asked for confirmation that I would not end up at the eastlands again and fortunately the return was better. Apparently, I was told that if the Ramada is overbooked then the spill over is Eastlands...even for business passengers. Don't expect, even in business class, luxurious entertainment, the film I saw was from 2001...and you're lucky if the audio channels work..the seats were broken, there were half the foot rests not working...but as the seats were broken I was able to put my feet up on them!

                    The return journey was like a breath of fresh air to actually end up at the ramada and with a grand choice of stuff for breakfast and a cash point dispenser in the hotel and a proper 4 star hotel!

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                      31.12.2004 14:29
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                      I disagree with the previous poster. I recently took a return trip to Shanghai from London on China Eastern flight MU 552. The plane was comfortable and the staff were nice. Obviously the price was what made me think about taking China Eastern in the first place. Really reasonable, and their new London office website www.chinaeastern.co.uk has quite a lot of usefull information. I hope you were just unlucky on your flight ashelara.

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                        22.11.2004 09:03
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                        Hi
                        Well i went on Flight MU 565 from Melbourne,Australia to Sydney then to Shanghai. The flight to Sydney was about 1/2 an hour and we got served a disgusting roll with ham and about 2 strips of lettuce, a little cadbury chocolate bar and a drink.From what i can remember we might have got a little custard square with fruit on top of it also. Then the flight to Shanghai went for about 12 hours. To eat we had a choice of pork and noodles or chicken and rice. The food trolley came around about 3 times and only had those choices. For a drink you could have tea,coffee,sprite,coke,orange juice,water or pineapple juice. The flight attendants were okay but their english was limited. For the entertainment they have tvs up in the roof of the plane thats right!!! there is no tv in your seat. They show an entertainment show for the 1st hour then they play an american movie with chinese subtitles. After that they play the entertainment show for half an hour then a chinese movie with aussie subtitles then an american movie!! By the way these are pretty old movies! The planes seats on the plane i went on went 2-3-2 and they are very squishy. Their inflight magazines are mostly about China and are mostly in Chinese. It would probably help a lot too if you understand chinese because when they speak over the speaker so everyone can hear they go through it in chinese then in english very quickly. Also their safety procedure is done only by video first in chinese then in english.
                        When we got into Shanghai we were waiting in the plane for 30 mins because they had no gate ready for us. Also in the plane i went on they have no seatbelts signs and they have ashtrays in the seats!!! They also bought duty free stuff out but only for about 5 mins. The toilets smell like smoke and are very small.

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