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Horrible Flight
China Eastern Air
Member Name: Paulo1
Product:
China Eastern Air
Date: 08/01/06
Rating:
Advantages: None
Disadvantages: Too many to list
I WILL NEVER FLY WITH THIS AIRLINE AGAIN.
I recently visited Sydney and travelled by China Eastern Airlines via Shanghai from London Heathrow. The trip out to Sydney was not too bad however Shanghai airport was complete chaos, no advice or direction is given to people passing through the airport, however this is not China Easterns fault. The plane and food though were pretty grim.
The return trip was terrible. Leg room is poor and the plane very dated, the food is awful, unless you like either pork and rice or pork and noodles then take a picnic.
One of the toilets was coming away from the wall and looked ready to fall off at any moment.
In flight entertainment is awful. We were shown Monsters Inc, Nemo and Batman and Robin all very old films and the last one is definitely in the top ten of worst films ever, this was compounded by the fact that the sound was not working properly and also the inability of the staff to operate the system with films being cut out half way through and then restarted and also the start of the films being shown two or three times until it was pointed out.
Unless you speak chinese then you will be treated very differently to the Chinese speaking passengers.
The stop over in Shanghai is horrendous, you are shepherded to the hotel in this case the Jin Li Hua which was dirty, moldy and freezing cold, it is in an area which was certainly not the posh end of Shanghai. The following morning a fight broke out between the porters, bus driver and people who had shepherded us to the hotel, it was broken up but became very heated. There was no storage on the buses and so cases were piled high in the front seats and the aisles then filled up with cases meaning nobody could get off the bus and then the driver refused to help take the cases from the bus.
The flight was overbooked and a number of people had to take the alternative flight to Paris then Heathrow which left 12 hours later. Again Shanghai airport did not fail to disappoint. Boarding was delayed by one hour however no information was available. A further 90 minutes was spent sitting on the runway before we took off.
Truly the worst airline experience I have had. Furthermore not isolated as my in-laws used the airline to fly to Sydney the week before me and experienced exactly the same problems, with one of them being told that he was not booked on a flight despite having the tickets, he got on the flight but was told during the 12 hour flight from Shanghai to London that they had no food for him and so he did not have anything to eat, however having tasted the pork and rice/noodles he was maybe the lucky one!!
Summary: Basic, Dated, Dirty, Unfriendly, Unreliable Airline
17/11/07
Dear Reviewer, Please take this chance to make the world a little bit better for service customers everywhere while earning a £10 Amazon gift voucher in the process! To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research. As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements: 1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc. 2) You must have written and published an online review about this experience If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous. Based on the analysis of the interviews, advice will be given to companies on how to improve customer service and on how to deal with dissatisfied service customers. Therefore, by contributing to my research YOU can help make the world a little bit better for service customers everywhere! On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts. Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary. Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance. If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.mor ian@mbs.ac.uk . Please make sure to include a link to your respective review(s) in your response. Many thanks in advance! Kind regards, Marc Morian