| Product: |
China Eastern Air |
| Date: |
01/10/07 (1122 review reads) |
| Rating: |
 |
Advantages: None
Disadvantages: Hundreds
Having just flown London Heathrow to Shanghai return on China Eastern Airways i feel i must warn people thinking of using this airline the experience of myself and 2 colleagues. We Travelled Business Class, when we boarded the aircraft we found the Business Class section was not even in the same league as economy on BA, Emirates or Cathay Pacific. We spoke to the Purser who to our suprise commented " did your travel agent not tell you that Business Class is not very good on this airline." I am 5' 6'' tall and struggled with leg room when the seat infront was reclined The food if you could call it that was disgusting the entertainment system a joke, 2 English films to choose from on the way out and only 1 on the way back! The most worrying thing was that on the way back there was no saftey briefing before take off. I would rather walk than use this airline again. Be warned!
Summary: This airline is worse than any cheap charter airline
|
Last comments:
|
- 17/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
on how to improve customer service and on how to deal with dissatisfied service customers. Therefore, by contributing to my research YOU can help make the world a little bit better for service customers everywhere!
On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
|
- 02/10/07 Hi there and welcome to dooyoo! Thanks for your contribution to the site, we really appreciate it! :) |
|
- 01/10/07 welcome to dooyoo. I havent experienced flying with this airline but it seems that the service is not good as expected. |
|