Cyprus Turkish Airlines 3.9.05 (Cyprus Turkish Airlines (KTHY))

Member Name: laurainelawrence

Product:	Cyprus Turkish Airlines (KTHY)
Date:	18/10/05 (451 review reads)
Rating:

Advantages: No advantages whatsoever

Disadvantages: Disgusting. Not interested in their customers at all. The customer comes last with them.

Our experience was with flight YK838 on 3.9.05. We had 10 hours delay with no communication. The rep wouldn't come out of his office. Finally we were asked to board the aircraft for take-off but on the basis if we were not quick they'd put us up in a hotel overnight! - we had been at the airport 13 hours at this point!. It was a free for all boarding the aircraft - sit where you like - boarding passes and seat numbers went out of the window. We took off at 11.29pm just before the curfew at Heathrow. The cabin crew did the safety briefing in 2 halves, one part whilst on the ground, and the second once airbourne - I can't imagine this is legal!. The aircraft was filthy, the toilets stinking. The toilet didn't flush, the tap broken. We arrived in Izmir and were subjected to more delay (2 hours on the tarmac with no communication). Finally we arrive in Ercan, wait around the luggage reclaim only to find the airline had purposely made the decision to leave our luggage behind. Here we were in Cyprus with only what we stood up in. Daily we were told the luggage will arrive tomorrow. In total we waited 5 days - not just us but nearly 300 people. This ariline in my opinion should not be allowed to operate from Europe until they clean up their act. After 1 month we have received a letter sugesting they are offering a derisory compensation offer and a free flight - what planet are they on!.

Summary: Don't use them!!!!