Going downhill fast (Cyprus Turkish Airlines (KTHY))

Member Name: Keith Ellis

Product:	Cyprus Turkish Airlines (KTHY)
Date:	29/07/09 (140 review reads)
Rating:

Advantages: none

Disadvantages: little effort to sort out the poblems

We have travelled with KTHY on many occasions since 1999 to Ercan and have seen the service go downhill. The latest flight we made was so full that the space betwen the seats was in my opinion dangerous.

I have never seen a steward/stewardess smile and be polite, nothing can be further from reallity. The announcements made over the speaker system are often garbled, to quick and often irritating.

I have yet to depart or arrive on time like the flights from Pegasus, I believe you have a serious management problem.

To compare you with other airlines the food served up is boring and often in edible, I am sorry I can find no good news to say about KTHY, except to say you need to try much harder to keep my cusutom.

Come on KTHY we are in the 21st century not in the dark ages of cusutmer care. How about some frequent traveller bonuses along with some serious changes in the way you treat your public.

Summary: wake up to the future