| Product: |
Cyprus Turkish Airlines (KTHY) |
| Date: |
12/07/03 (492 review reads) |
| Rating: |
 |
Advantages: only direct flight
Disadvantages: rude staff, bad customer services, high price
I have flown with this airline many times over the last 8 years and i have watched the service going down until i feel that it can,t get any lower. If you are booking from London expect to be kept waiting on the telephone for anything up to half an hour before you get to speak to anyone. The cabin crew are rude and can,t be bothered to even say hello when you get on the plane, the service is offered by KTHY airlines is a sham. I am sure they will lose a lot of business once other airlines start flying to Cyprus. They need to understand that people are not animals and a smile goes a long way. I am sure that in their training they must include arrogance.
KTHY be careful or you will be sorry.
Summary:
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Last comments:
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- 17/11/07 Dear Reviewer,
Please take this chance to make the world a little bit better for
service customers everywhere while earning a £10 Amazon gift voucher in the process!
To explain: Having recently completed my Master of Science in Marketing degree at Manchester Business School (UK) by writing a dissertation about online reviews, I have been asked by the school to continue my academic research.
As a result, I am looking to interview additional online reviewers who are willing to talk to me about their experiences. To be eligible to participate, you would need to fulfil the following requirements:
1) You must have had a particularly negative service (not product!) experience, for example during airline travel, a hotel stay, car repair, etc.
2) You must have written and published an online review about this experience
If you fulfil these requirements, I would like to talk to you, ideally via Internet chat (you may choose the medium, AOL/Windows messenger, Skype etc.). The interview would take no more than 1 hour, and very likely less than that. We could arrange and/or split sessions at your convenience. Naturally, all data provided by you would be treated with confidentiality and you would remain anonymous.
Based on the analysis of the interviews, advice will be given to companies
on how to improve customer service and on how to deal with dissatisfied service customers. Therefore, by contributing to my research YOU can help make the world a little bit better for service customers everywhere!
On top of that, Manchester Business School would provide you with a £10 Amazon gift voucher as a sign of appreciation for your efforts.
Please note that although the review platform operator has given me permission to contact its members (i.e. you), my research is not actively supported or condoned by the latter. Participation is completely voluntary.
Due to my approach in contacting potential respondents, you MAY receive this message more than once. This is regrettable, but unavoidable, and I would like to take the opportunity to apologise for this in advance.
If you feel you fulfil the set requirements and are willing to participate, please contact me at your earliest convenience at morian@gmx.net or marc-philip.morian@mbs.ac .uk . Please make sure to include a link to your respective review(s) in your response.
Many thanks in advance!
Kind regards,
Marc Morian |
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- 13/07/03 Hi and welcome to dooyoo. MALU has some good advice. Anyway the airline business is a tough game and achieving the service of a few years ago with the ticket revenue of today is getting harder and harder for everyone. Still no excuse for rudeness. Thanks for your review. |
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- 13/07/03 Hi and welcome to dooyoo, enjoy the site! Of course, you can do what you want and I don't want to appear patronising, but some pieces of advice might make your dooyoo life more successful. I've noticed that you don't read other people's ops.
If you don't read other people's ops, rate and leave comments the dooyoo community can't get to know you, consequently only few readers find their way to your site. You can increase the number of reads easily when you start reading and commenting.
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