Czech Airlines [CSA] - Worst Customer Service - ever! (Czech Airlines)

Member Name: alexander13

Product:	Czech Airlines
Date:	28/10/09 (27 review reads)
Rating:

Advantages: none

Disadvantages: horrible/outrageous behavior of dozens of Customer Service Agents

Never, ever, fly Czech Airlines [CSA] -- their motto is the old communist "screw the customer". Flight was ok, BUT if anything ever goes wrong you'll always regret it! They lost all my luggage flying to Prague [certainly can happen]. Horror story is getting it back -- lying about everything. They were clearly in possession of my luggage [US], but they prefer flying cargo and get paid top $$ than return it back. Called Customer Service in Prague and their answer was "it will arrive tomorrow". Next day, more lies -- again "tomorrow". The following day even more lies "tomorrow"... imagine this for 7 [seven] straight days! When you ask for a Manager they simply hang up the phone on you, over and over! Utterly fed up, we went to downtown Prague CSA office in person and asked for a Manager after 3 days of lies [it's urgent now, nothing clean to wear etc.]. There wasn't any -- just gave me an email address to email to. Nobody replied in 3 years -- that's how CSA Management handles "Urgent" matters, hello?! Can you imagine your vacation with irritations like this every day, wasted time, etc.? Two different Agents told me to purchase basic clothing/shoes and I'll be reimbursed in full. Of course, they lied again(!), never did [see the pattern here?]. They confirmed they got all my receipt$ as agreed by Registered Mail. Now Czech Airlines even lies to BBB [Better Business Bureau] in New York they didn't know about this -- too late for any reimbursement now. Yup, right! I called/talked/mailed/emailed with only 20+ CSA Agents? Avoid Czech Airlines, not worth the hassle if something goes wrong. Many honest airlines around. [Please... feel free to 'czech' the Internet, you'll find similar horror stories like this, this is *not* an isolated set of incidents -- it's the rule and overall horrible/outrageous *attitude* of Czech Airlines Management and all their Agents around the World]. How many more people don't take the time to share these facts with you? So, if you want to be screwed royally -- fly Czech Airlines!!! They should be put out of business!

Summary: AVOID Czech Airlines [CSA] - worst treatment - ever!