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Delta Airlines (DL)

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15 Reviews

IATA: DL, ICAO: DAL / The company is based in Atlanta, Georgia and is the only American airline that flies to all continents, Antarctica excluded.

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    15 Reviews
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      11.08.2010 06:19
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      Worth looking into to get you around the world !!

      Recently I flew Delta Airlines to travel back to England from the US for a family funeral, while I'm a Delta Skymiles member and have flown Delta both domestically and internationally over the years, its never normally my choice of carrier ( those honours go to either British Airways or Virgin Atlantic ), however due to the very short notice ( a week ) and being the middle of summer, my options were quite limited due to price so I opted for Delta with a combination of Schedule and pricing.

      Over the years i've flown Delta i've always found them to be hit and miss, however my review here will be mainly about my recent trip as it was a roundtrip flight from Buffalo NY ( where I live ) with a connection to JFK and then on to London and then back.

      Delta is now officially the worlds largest Airline due to fleet / Destination and Passenger Revenue, and as such you'll always find yourself with pro's and cons travelling with such a large carrier.

      The first leg of my trip was from Buffalo Niagara Internation to London Heathrow and was scheduled to be 1Hour 35 Minutes, it was on Comair Delta connection ( their regional carrier ) and as with most US domestic flights was very uneventful and brief, after sitting on the runway for a while we actually departed late yet miraculously arrived on time, the actual flight time was roughly 45 minutes ( they seem to underpromise, as they know to expect delays ), being a smaller plane there wasn't alot of room, however the one cabin attendant was attentive and friendly and overall the flight was pretty good.

      The second leg of my journey involved a 4 hour layover at JFK and my flight time from JFK was scheduled for 7 Hours 30 Minutes, however after sitting on the Runway at JFK for around an hour we again miraculously arrived at JFK on time as the flight ended up being around 6 hours and 15 minutes, the flight itself was surprisingly good, the plane was clean with some state of the art features, I tried to book a seat with more legroom as i'm 6'2 however was unable to, so I went on Delta's website and booked myself an isle seat so at least I was able to stretch one of my legs out, the plane was a 767 and I sat in the outside 2 seats, it had TVs set in the back of the seats with a touchscreen and while the screen wasn't of the best quality its nice that the service is on-demand and allows you to pick what you want to watch, when you want to watch it, after watching a movie ( legion ) I brought out my iPad and watched my own entertainment while trying ( unsuccessfully ) to fall asleep, the meal was brought out halfway through the flight which was of decent quality and the cabin crew were all very pleasant and attentive, overall a good flight.

      The 3rd leg of my trip was the return trip back to the states, unfortunately due to lack of availability I ended up having to connect twice and ended up with 4 flights which I thought would be a nightmare, however didn't turn out to be that bad, my first flight back was from London Heathrow to Amsterdam on a KLM regional european flight, after experiencing Heathrow's nightmare early morning check in queue's I managed to board my flight, which once again was scheduled to be around 1 Hour and 20 minutes, and once again by some miracle even though we sat around on the Runway for a little while and the flight time being cut short to around 45 minutes, I arrived at Amsterdam Schipol on time, the flight was with KLM ( Delta partner ) on a 737 and even though was a short flight, the service was good and friendly and the plane was remarkably clean.

      The 4th leg of my flight was where my trip started to go downhill, I was scheduled to fly from Amsterdam to Detroit on Delta, and after departing on time my flight time was a little longer than before, due to flying from Central Europe, plus not being able to take advantage of the headwinds, and as such was around 7 and a half hours, this time it was on a Delta Airbus A330, which wasn't nearly as nice as the plane I took from JFK to Heathrow, while I took another isle seat it seemed as though I didn't have as much room as I did on the 767, also the in-flight entertainment wasn't as good as the TV system was a little older ( non-touchscreen, less movie / TV choice ), also the cabin crew, and one stewardess in particular weren't nearly as friendly, she was an older lady and had an air about her that you could tell she was done with her career, however obviously still needed to be working, she didn't smile once and when the obligatory bag of pretzels were brought around at the start of the flight she threw them down on the tray table, then when the meal was served she rudely asked me to put my seat forward for the person behind me ( which is fair enough, and I would have done it anyway ) however she didn't ask the person in front of me to do the same thing, and as such I ended up eating my meal cramped and uncomfortable !!, but at least we landed at Detroit on time.

      the final leg of my trip involved a short flight from Detroit to Buffalo and after a pleasant trip through Detroit customs and immigration ( a much better experience than i'm used to, normally when I fly through JFK etc i'm pulled aside and end up sitting in a room for 2 hours with the rest of the aliens !!, this time it was straight through and no messing ), and while my layover in Detroit was only meant to 1 hour and 50 minutes, of course my flight from Detroit was delayed, I ended up being delayed by a further 2 hours and as such landed much later in Buffalo than I would have liked, seemingly because the plane was late getting in from its original destination, also I had to amuse myself as at the gate they announced that they had overbooked the flight and were looking for 6 volunteers to be bumped to a flight the next morning, SIX Volunteers !!!, they overbooked it by 6 PEOPLE !, in this day and age I can't believe this happens, it seems simple to me, count how many seats you have on the plane, and then sell that same amount, if you sell more then you'll have a problem !!!!! unbelievable, however regardless I made the flight and once again had a pleasant enough experience, the flight was once again very short ( around 40 minutes ) and as such I didn't care much for service etc as I just wanted to get home, however I was surprised at the legroom I had, I sat at the back of the plane ( Canadair regional jet 900 ) and had ample legroom, even though I had a window seat.

      And so after a brief trip to England and spending the best part of two total days travelling from the US and back again I was exhausted, however apart from the poor service and plane itself from Amsterdam to Detroit, and the delay from Detroit to Buffalo the travelling itself was quite enjoyable, they didn't lose my bag once ( which I fully expected at some point with the amount of flights I was taking ) and everything ran quite smoothly.

      Is Delta the finest in Airline experience ?? no, I find a much better level of service / quality of plane with someone like Virgin Atlantic, however for the price and convenience they offer a great level of service, and if this particular itinerary is anything to go by, they can be relied on to get you to and from your destination, safely and competently !!

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        17.02.2010 18:40
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        Highly recommend you fly Delta.

        Delta Airlines is a fantastic airline. I regularly go to the states 2-3 times a year and last year was the first time we flew with Delta. We have flown with them ever since. The service is fantasitic, the staff friendly and attentive.

        Now one of the most important things on a long haul flight to me is Food! and lots of it. Delta don't disapoint in that regard. During the long haul flights they serve 2-3 meals and also snacks & beverages that are all included in the price you have already paid. Obviously you can still purchase luxury items like alcohol as they are not included. They also provide the widest selection of duty free I have ever seen via there "Sky Magazine".

        The comfort of the seats on Delta planes is tremendous, with lots of leg room. Each time we fly with them they show 2-3 films. On two of the flights we were actually lucky enough to be on a plane that had individual screens for each passenger. You could then select your own viewing from a wide range of shows, Films, Comedys, Cartoons, Even dramas like the Sopranos etc. nost things you have a choice on are latest releases. You also have a choice of several music genres and can watch the artists videos as well as listen to the tunes. It also comes with standard radio channels and free games in which you can actually compete with your fellow passengers.

        Even the in flight safety instructions are shown on a video on done by the Stewardess'.

        We honestly never notice the time going in during our flights with Delta and the great thing is they are reasonably priced becuase they have a lot of afiliates (Travel Partners) in other countries like Air France.

        A truely great experience you would almost think you were flying first class. Check out Delta at www.delta.com You won't be disapointed.

        Highly Recommend.

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          09.01.2010 19:41
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          With KLM and Air France, a very tempting route from Europe to America

          I have the pleasure of being in love with a Minnesotan. She's the light of my life and my best friend. But her hometown isn't exactly easy to get to. Until a year or two ago, you're only way there was flying with NorthWest Airlines. Now, they've been subsumed into Delta. So for my first Christmas with her folks and extended family, I got to experience various aspects of Delta's service.

          Delta is a member of the SkyTeam Alliance, so if you're travelling with them to or from Europe you can expect to see their collaboration with KLM and Air France. We used a KLM Cityhopper flight to feed into Amsterdam Schipol and onto Delta's twice daily service to the ex-NorthWest Airlines hub in Minneapolis-St. Paul. There are additional hubs in Detroit, Salt Lake City and Atlanta (the hometown of Delta).

          Our flight was a packed out Airbus A330-200, filled in both Economy and Business with people heading home for Christmas. I generally prefer Airbus aircraft to Boeing, and the on board experience was pretty good. Economy seats were finished in soft blue leather, with reasonable comfort and pitch (although as with all economy class flights, I struggled to get any sleep on the overnight return leg). Depending on the aircraft you get (and you can check this online) you'll get one of several kinds of inflight entertainment. Ours was on-demand film, tv and audio in a seat back screen. The retractable arm-rest controls weren't so great and the navigation wasn't intuitive, but once you got the hang of it the film selection was pretty good.

          In-flight catering on long-haul international services includes beer and wine; the wine wasn't great but from Amsterdam the food was very good - one of the best economy class meals I've had in many years. From the USA, however, it was not so great, with an overly cheesy pasta dish and a miserable salad.

          All on-board crew were older but evidently more experienced staff. They were courteous if not particularly talkative. No complaints though, as they have a tough job at the best of times.

          Transiting at Minneapolis-St. Paul was a breeze, almost as easy as Amsterdam, but their airport was less attractive. The regional commuter service to our rural destination was on board a very small turboprop aircraft (just 30 seats) served by a subsidiary of the former NorthWest Airlines. Even on this short forty-five minute hop, the single cabin crew member provided beverages and a snack.

          Crucially, and perhaps not unexpectedly for a multi-leg journey, one checked suitcase did not make it with us. However, and unlike other long haul flights where this has happened to me, it arrived twelve hours later, having been rushed for us. That earned some brownie points.

          Right now, we are aware of a number of minor issues as NorthWest and Delta merge their systems. We experienced some difficulties with a NWA ticket not printing correctly, and depending on which website you used to check our itinerary, one of our return legs was showing up as going to Helsinki rather than Glasgow!

          In the end, I was impressed. For an American legacy carrier, Delta is working hard to raise the bar and we enjoyed decent economy class service. As long as the minor niggles get sorted out, I look forward to another trip with them again soon.

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          31.12.2009 11:45
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          You can grab a bargain with them if you don't mind being cramped.

          I am writing about a flight from London Heathrow to Sacramento California this year. I paid £650 for the flight a few days before I took the outbound leg in July. This is not too expensive, especially considering the time of year.

          I had three legs on the outbound journey. I had a 10 hour layover over night in New York. I understand that airlines used to put you up in a hotel if this happenned but sadly, not anymore. This was really nice as I had a complimentary upgrade to business class! The service was great. I could almost lay horizontal, I had a free Financial Times and the food was an interesting attempt at gourmet. It was better than most airline food, and my vegeterian option may have contributed to this. The airline staff were friendly and helpful, I really loved the accent.

          The next leg was to Salt Lake City Utah and then to Sacramento. I was only in Utah for about an hour. These flights were considerably more cramped as I was back in economy. The leg room was especially bad. I had a similar experience on the return flight from Sacramento to Atlanta and then returning to Heathrow. This was surprising as I thought the cross Atlantic planes were more spacious. I spent about three hours in Atlanta airport. This was completely huge! So there was a lot to do. On the flight from Atlanta they had run out of room on the plane stow away cabins, so they checked in my small hand luggage suitcase for free. This was fantastic as it was really heavy and I wasn't looking forward to lifting it.

          All in all, the service I received was pretty good, but the leg room is really lacking in economy class. Some of the benefits I got were as a result of Delta's disorganisation (they overbooked two of my flights, and this was why I got the upgrade to Business). If you are able to stomach limited leg room, then you can get a good deal with Delta.

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          02.12.2009 10:03

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          Delta - Worth it for a cheap flight to US

          I'd like to give you an insight into my recent first experience with Delta Airlines as a seasoned traveller with other airlines. I have very mixed views on Delta as you will see from this review some good and some bad. We recently flew with Delta to New York from London and then internally to Chicago before flying back. There were 5 adults and 2 infants under 2 years of age so a fair few of us. My first impression of Delta when booking were that is was very simple plus pretty cheap. For 2 adults and an infant it cost us around £800. This did not mean a seat for our son who was over 1 but under 2 years of age as this would have cost an extra £200. When we checked in for the first flight the staff were helpful and as the flight wasn't full our son have a seat at no extra charge which was very handy as he could sit in his car seat in the chair on the 8 hour flight. On board the cabin crew were extremely friendly and good with children and catered for you needs in a professional and courteous manner. The entertainment is a little outdated as opposed to other long haul flights I have taken but was sufficient and there were many films, tv programmes and games to play to relieve the boredom. I can't fault the airline for their internal flights within the US either as they were again smooth and no delays. The planes were small but still comfortable. The problems arose with Delta on our way back from the US when our friends had forgotten their infant boarding pass that was issued to us at London at the start. Delta is linked with Air France and combined we showed them the original ticket and that the infant was paid for but despite all this they refused to let us board without our friends paying an extra $350 which was ridiculous as this was far more than we paid originally and we had proof of purchase but mislaid the boarding pass. In the end we had to pay this despite arguement and are still trying to get a refund but with no luck yet as the customer service for Air France is not quick. So in summary they were a very decent cheap airline but were not very flexible at times

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          18.06.2009 15:08

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          Would never fly with them again!

          I flew with Delta Airlines from London Gatwick to Atlanta and then to Miami a little while back now, and it was just a horrible, horrible experience. Up until this flight I had never flown with a US flight company and will prabbly never be flying again with another US based flight company after this terribble experience.
          To start with their aeroplanes looked very dated, a lick of paint and a good scrub would not go a miss here. The cabin crew were not much better, very rude and their uniforms were not the most tasteful, shall we say. For a long haul flight I would have expected my own back of seat screen, not so, this was kept as a luxury for thosetravelling in the upper classes.From where i was sat i could barely see half of the tv screen in the centre of the plane, and this was a projection screen so anytime somone walked past you lost the picture anyway, so I probably wouldn't have wanted to see the full thing anyway, as i think this would have annoyed me much more!The sockets for you headphones were rubbish, I had to hold my earphone plug to a slight angle to make them work, and at £5 a pop for a headset i didn't take to kindly to this!!The seats were the most uncomfortable things I have ever had the dipleasure to sit in, I am not a tall person (5ft 6in) and I was struggling to get any sort of leg room I feel sorry for anyone that was taller!

          I wouldn't recommend this air company to anyone!

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          04.06.2009 18:22
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          Flying with Delta is a memorable experience, I'd do it again just for the crew.

          A few days ago, I flew Delta for the first time. I've flown on many carriers in South America, and Europe, so I'll use those to make the comparison.

          What impressed me the most? Hands down: The flight attendants.
          They were terrific, picture perfect hospitality, (I flew coach, with my two children, mind you) very helpful and accommodating, and they managed to do it all with wreaths of smiles.

          If I had been a mystery shopper, evaluating them, I would have written a sparkling review.

          The food on board was tasteful, varied, and for someone who's just spent the past six years in Italy to enjoy "plane food" tortellini, is a huge compliment.

          The only thing I might have to say in a negative light would be the apparent age of the fleet. During my long international flight and connections, I boarded a total of three different types of Delta planes. All had the same fault, they seemed, at least in my eyes, to be a bit past their prime. Take-off and landing were the moments I felt the "age" the most. With lots of odd noise, rattling and bumps, my kids turned to me more than once asking, "Are planes supposed to make that noise mom?"

          Well, we got to our destination safely, and are none the worse for it, so I'm assuming the planes still make the cut. Plus, in a strange off-setting way, there were "state-of-the-art" touch screens on the backs of the seats. So in-flight entertainment was varied, and kept the kids...(ahem...aka: me) nicely distracted the entire time.

          Last but not least: Delta's got GREAT low-cost rates!! Not always of course, but if you do a bit of research, you'll dig them up. I found (one way) tickets from San Diego airport, to Dublin, Ireland, for 230 dollars. A treasure for a recently separated mom, needing to keep costs to a minimum.

          Plus I signed up for the Sky Miles program (after the flight), and got to keep those too. Yay!

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            03.06.2009 16:25
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            Wouldn't hesitate to recommend if flying without children

            I've flown with delta twice now - once from Manchester to New York (with my husband and then 5 month old) and also Heathrow to New York (with my mum and sister)

            Both were different experiences.

            Manchester:
            Newish plane with great seat back entertainment but no facilities on board for the baby - no where to change him, had to do it on the seat which I appreciate isn't nice for other passengers who may not have children. We were promised a sky cot but then were told that they didn't have any and on the way back we were told if we checked in and got to the desk first we'd get one but after doing so again were told that they had none on the flight. The food was your typical airline food and the seat pitch was very good (both me and hubby are tall).

            Heathow.
            Older plane, no seat back entertainment only overhead screens (didn't even realise there were still long haul planes that used these!) No bother for me though as I had my ipod. Again seat pitch was excellent and staff very friendly.

            Overall, I wouldn't fly with them again til the baby is older (this may be a normal experience when flying with children but it was my first flight with him) but if I were to go on my own again I wouldn't hesitate to use them.

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            01.06.2009 11:05
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            Try Delta-You'll like them

            Delta Airlines -one of the longest existing American airlines -and recently expanded to offer even more services and flights.

            So how did Delta get bigger in these times of credit crunch? They bought out another airline. In this case the well thought of NorthWest airlines.

            This takeover has brought Delta more routes (NorthWest's hubs are Minniapolis and Detroit which compliment nicely Delta's existing hubs at Atlanta, Cincinatti and Salt Lake City) and importantly some very nice aircraft. NorthWest fly the very comfortable Airbus 330 series which in my opinion are the nicest and most comfortable aircraft on the transatlantic routes. Minniapolis is a fantastic airport modern and efficient and a definite asset to the Delta network.

            However nicer aircraft or not the main reason why I fly Delta iss the crew. I fly several times a year across the Atlantic and I find their crew to be the nicest-that warm southern hospitality is evident on almost all the flights I've taken with them and as I'm poor enough to not be able to afford business class (at least not if I want to travel several times a year ;) it makes a big difference. Most crew radiate a genuine feeling warmth -which is refreshing when compared with the surly or disinterested service I've found on certain other carriers.

            Economy air travel is never going to be super comfortable or have enormous seats or have gourmet food but with Delta I get a reliable product (on the rare occassions I've had delays and missed connections Delta have rebooked me promptly and without fuss often before my late plane has even landed), their seats are comfortable enough that I can sleep-unlike some of their competitors and the food is edible and sometimes downright tasty-again not something that is always the case with other carriers

            Delta have some great fares and often run fare sales

            Delta also partner with Air France and KLM.

            Try Delta-You'll like them

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              20.05.2009 11:44
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              the best value London-Atlanta flight going

              I regularly fly from Gatwick to Atanta using Delta. This is the cheapest flight from London and one that avoids the nightmare of Heathrow.

              Overall Delta is a fair carrier regarding level of service. Knowing they have had severe financial problems behind the scenes, the element that has suffered most in terms of service, is the condition of the planes. Seats look a little worn and there are thin blankets and skimpy pillows on offer. There is no 'doggy bag' to take home. More often than not I have found that the headphones are faulty so the audio is crackly or only one channel works- and the major annoyance in the 21st century- the screens are often shared rather than being on the back of the seat in front of you. This can make a 9 hour flight feel long in places.

              The food is of an acceptable standard and as a veggie, even if I couldn't book a veggie meal with my ticket through a cheap website, the staff will always go and find something to put together for me. The staff feel like long-timers on this route and they know how to serve passengers efficiently. Having experienced much off-handedness on American Airlines over the years, this is important when flying- especially if you're not a keen flyer like me.

              For £300-450 on average for a return ticket I would recommend this non-stop London-Atlanta flight above any of the competitors, as long as spending 9 hours on an plane with a slightly dated interior is acceptable.

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              14.05.2009 16:06
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              Decent: you get what you pay for.

              I flew with Delta last year from Dublin to Atlanta and found them to be pretty decent.Check in was relatively quick and stress free.I had got my ticket for a great price so I honestly wasnt expecting a lot but i was pleasntly surprised when i found i had an on demand tv located in the seat in front.For about the first hour or so of the flight this worked great and the trip went really quick.It was then announced that the entertainment wasnt working for half of the plance and they would have to reboot but after they rebooted it didnt work for any of the plane.I brought this to the attention of the stewardess and given the fact it was another 6 hours thought it would be worth rebooting.she said she would but i got the impression she couldnt be bothered and she never took the courtesy to return to tell me if it had worked.The return flight from New york was an older plane and didnt have the tv screens but seeing as they didnt work on first flight i didnt think i was missing.All in all i got what I paid for.A flight to usa some food and the minimum level of service required.

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              06.04.2009 10:51
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              I am only catching up now reviewing things from my holiday of last summer such as hotels I stayed at, attractions I visited and airlines I used. Today I have decided to write about my experience of Delta Airlines. I used a lot of flights over my travels but Delta Airlines I used twice, once on an internal flight from Las Vegas to New York and another transatlantic flight from New York to Edinburgh. Comparing both experiences I am going to cover all of the main factors in deciding whether the airline was good and up to my standards and if I would use them again.

              Originally on my journey home I was meant to be going to London and it was meant to be with Air India but with my flights getting cancelled last minute everything became a bit of a nightmare and I was glad when I was put on a Delta Airlines flight direct to my hometown. I thought the prices were cheap enough and reasonable enough as Delta have quite a good name about them and are more recently starting to fly to the UK airports more frequently and starting to get more well known over here.

              Starting with the service, on both flights my flights were on time and departed on time so there was no issue of being delayed. However on my internal flight they had over booked and were offering hundred dollar vouchers for people to wait a few hours for the next flight which I did find a bit unprofessional as I don't understand how they could have overbooked. The check-in was easy enough, no problems and my bags arrived everywhere I seemed to go ok which is always my main fear.

              The plane itself, since I was flying on my own I was sat next to a couple who turned out to be going on the exact same planes as me and were friendly enough. The leg room was good enough but on the internal flight, the menu wasn't complimentary and it cost something like $7 for a sandwich or salad and the menu was very healthy, nothing hot however but for a 5 hour flight I suppose it was ok. On my transatlantic flight, the hot meal was quite nice but it was served quite early on in the flight, we got a few snacks also through out the flight which was quite good as well but it was moreso drinks than anything else which was good enough as I wasn't starving.

              The cabin crew were clear in doing the safety procedure talk with everyone and also seemed liked a friendly enough crew on both flights. The only unusual thing was on the way back the crew went to sleep as it was an overnight flight but it seemed a bit strange how they zipped a curtain to sleep on the seats across from me and then woke up when I could see them I'd have though they'd have had seats away from everyone to sit in privacy. I also noticed on take off we had to wait a while at New York and they kept letting more people on leaving the plane quite crowded I didn't understand why more kept getting on because the flight left slightly late and so these passengers technically should have missed their flight.

              The take off and landing on both planes was ok at times but I definitely had the worst landing of my life when landing in New York everyone screamed and jumped panicking as the aircraft swerved from side to side before terrifyingly coming to a halt. It is the only time I have ever seen my life flash before my eyes and so it has made me scared of landings since this bad experience but other than that every other take off/landing was fine.

              The entertainment on board the aircraft I cannot fault, on the internal flight it cost $2 a move and music was free though which I suppose was ok but I am glad I didn't pay for the films. On the transatlantic flight, the entertainment was all free and so they had all new films at the time which were a good choice from action, adventure like The Iron Man to Kung Fu Panda and then Forgetting Sarah Marshall. They also had all current albums which again were listed in genre's giving everyone something they'd like. They then had TV shows listed by type as well as having an interactive map to show where exactly we were which again is always interesting.

              On a 7 hour flight, I felt the time flew by as the plane was comfortable with blankets and pillows provided. The entertainment really passed the time as well as the meal being nice. The leg room was good enough and the staff were attentive.

              I would definitely fly Delta again as they made a 7 hour flight seem very quick. Using them twice both flights were very good and passed quickly. Delta Airlines fly from a lot of the UK airports, and they can be offered on most websites like Expedia, Justtheflight and so on. Their official website where you can also book http://www.delta.com . The website offers low cost fares and has all information you need to know.

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                08.02.2009 19:00
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                When we make our next travel plans I will deffinetly fly Delta again!

                As a child my mother worked for a company that arranged travel through British Airways so whenever we flew anywhere that is who we went with. My partner and I arranged a trip a couple of years ago and the cheapest tickets we found were flying with Delta. Being from Altanta Georgia myself it seemed quite apt to be flying home on a company based in my home town.

                We arrived ready to travel, handed over our assports and tickets only to find out that my passport wasn'r sufficient. I hold two passports and my American one was out of date. I had thought I could just fly on my Brit one but that is apparently a no no (only when entering the states!). On my Brit passport I could fly anywhere in the world but the US wasn't going to have it. The manager on the day turned to me a explained the situation and that I wasn't to know as the rule had only been in place for 9 months. Within half an hour that man had rebooked our tickets free of charge to the next day, called and booked me an appointment at the American Embassy and put our bags into overnight storage at the airport, also free of charge. I'm not so sure that's usually the way things are done but maybe he saw how upset I and my young son were. Maybe also he knew it was a relatively new rule and took pitty on me. Whatever the reaosn I am greatfull to him as things could have been a lot harder without his help that day.

                The flight went off the next day without a problem. The same manager from the day before was joking with us and made it a much better day. The plane was nearly empty. My son got three seats to himself and my other half and I stretched out in the middle row. The air staff were great with my little one. Even took him to see the pilot, which I thought these days wasn't allowed, but he loved it!

                When we landed the staff were a great help. The helpful manager had told them what happened with the pasports and they took us straight through to a customs desk so we could all go through together instead of me in one line and everyone else in another. Really helpful as the international line would have taken my partner and son ages.

                Just a quick note on the food: I had a chicken dinner and the boys had meat...all of which looked and tased really nice. I never expect much from plane food, but I was pleasantly suprised.

                On our return flight I came down with something (We never sussed out what is was). Delta said the plane wasn't full so I'd be able to get comfy and had an airport doctor check me over pre-boarding.

                Update (23/04/2010):
                We were lucky enough to save up enough money to go on holiday and visit family in the States this year. After the last trip and the help Delta gave me we decided to go with them again. No passport issue this time round thankfully! We had great flights with nice staff. The only bad bit is that I ordered a baby flight belt. This is an extra you put onto the seat and attach to the normal belt to help keep smaller children in their seats when they need to be. Prior to leaving I contacted Delta and got the thumbs up about the seat belt as some airlines don't like certain ones. No one said a thing on our main flight over to the States or on two domestic ones but on thew flight home the staff weren't going to allow me to use it as they didn't know what it was. I produced the e-mail from Delta head office (I keep everything!). After that the staff were fine with it but just asked if I would show them a quick demonstration of the emergency release so that they would know what to do in an emergency.

                (c) oioiyou 2010

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                  01.02.2009 16:18
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                  brilliant airline, thouroughly recommended

                  Last summer i went to Mexica with Delta airlines and i have to say they are by far my favourite airline ever. I left from Heathrow with my girlfreind but unfortunately to our dismay our flight was over booked. We had to wait in the airpost for three hours but as compensation delta flew us over business class and gave us $1000 USD each to spend on flights for the next time we went on holiday.

                  Althought they probably should not have overbooked the flight in the first place i was really pleased with the way that they dealt with the problem and feel that other airlines have alot to learn from Deltas quality customer service.

                  Quality of the in flight entertainment was absoloutely first class. I could not have been more pleased. Everyone got their own private television and you could watch as mant films as you wanted. The seating space was unbelievably good as well. Even in economy class the seating looked very comfortable and there was lots of space as well.

                  I could not be more pleased with this airline and think that i will always travel with them in future.

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                  21.01.2009 19:09
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                  I fly every month. Delta is the best company I have ever flown with.

                  Delta Airlines is an American owned and run operation. It has had rather a chequered past and made a lot of innovative moves in the last decade to stave off bankruptcy.

                  They must be doing something right because according to Wikepedia "Delta serves 461 destinations in 96 countries, more than any other U.S. airline. It operates 1,534 flights per day. Delta, Delta Connection, and other flights from the SkyTeam Alliance partners have 6,795 daily flights"

                  That is a phenomenal amount of aeroplanes and people being shifted around the world every day!

                  My husband and I flew with Delta to New York from Manchester and back in Dec 08. I had originally booked with Air France with a change at Charles De Gaulle airport because that was the cheapest available on the web. (Approx £550 return for the two of us.)

                  Shortly after booking and paying I got a phone call from Delta explaining that Air France was an alliance partner of Delta and would I mind swapping to a Delta Direct flight at approximately the same time. I most certainly did not mind! I was delighted because it took three and a half hours off the journey!

                  Within ten minutes our confirmation eMail had come through confirming our new flight. The next day I received another eMail checking that our new times were indeed okay. I was impressed by this efficiency and attention to detail.

                  My daughter had also booked with Delta as part of her 'Wedding Package', she and her husband to be, travelled out two days before us. My husband dropped them at the airport. Ten minutes after that, I got an ecstatic phone call from my daughter to say that Delta had upgraded them to Business class because they were going to get married. They were pampered all the way to New York, at no added cost. It made my day and it certainly started the trip for them both in a very special way!

                  Two days later and it was our turn for the airport. Check in at the Delta desk was fast and efficient. I thanked the girls on the desk for upgrading my Daughter and soon to be Son-in-Law. They were so happy on the desk to hear how exciting that had been for them. One of the staff told me that they couldn't upgrade us but they didn't need to because the flight was half empty. Brilliant!

                  ~~~*~~~
                  Boarding.

                  Boarding was easy and pleasant. We were all asked to sit in our assigned seats until take off so they could count us all easily. We were told we could spread out if we wanted to when the seat belt lights went off.

                  It made so much difference having the extra space. There was room to stretch out and it was possible to move about without aggravating everybody in your row. Having said that, the seats were quite large anyway and there was good leg room unlike a lot of planes. (Ryan Air planes in particular!)

                  ~~~*~~~
                  Refreshments.

                  Food on board was perfectly edible. Many different ethnic groups and special diets were catered for. Tea and coffee were served free at regular intervals. I can't remember if the alcoholic drinks were free but I seem to remember that they were. We were served two meals on the flight, breakfast and lunch. The bread rolls and cheese were really nice and fresh. Considering how long the omelettes we had, had been cooked, they tasted suprisingly good.

                  ~~~*~~~
                  The staff.

                  Overall both ground staff and flight attendants were polite, very helpful, informative and behaved as though they actually really wanted to help. I couldn't fault them. I wish other airlines had staff of this calibre. Their efficiency on the flights both there and back (which was competely full) was very obvious. They took time to talk with you and to check that you had everything you needed.

                  ~~~*~~~
                  In-flight entertainment.

                  We either had individual screens on the backs of each seat or small ceiling tv's. A magazine listed all the options. There were a lot of choices, even a quiz and puzzle channel. ( I loved that one!) There also about 15 radio channels if you didn't want to watch TV. There was genuinely something to suit everybody.

                  I was particularly pleased that there was a channel that gave flight information. I really enjoy watching our progress and seeing speed and altitude. It fascinates me to read about head winds slowing us down and tail winds speeding us up! On the way home we had 140-150 mph tail winds which blew us home an hour ahead of schedule. Not bad hey?

                  ~~~*~~~
                  Freebies!

                  On boarding we were given a pack including an eye mask, earplugs, and earphones and adaptors. We were also given a copy of the Delta Magazine which was very interesting. Drinks were free (I think) and so were boiled sweets and mints. There were packs of activities for children but I didn't see what was in them. (I nearly asked for one but saved my OH the embarassment!)

                  ~~~*~~~
                  Coming home.

                  We left New York the day before major snow storms were expected. Because of this the aircrew were trying to get as many people as possible onto the flight so that they would be home for Christmas. The staff were amazingly patient as people fussed over different seat arrangements and insisting on being seated together etc. We left New York with a completely full plane but about twenty minutes behind schedule. It didn't matter because we still got in an hour early! Thank you Mr Tail Wind!

                  The flight home was fast and uneventful. It was a night flight and the seats were so comfortable that I slept until we landed! The pillows and blankets that the staff handed out made me even more comfortable. My husband ate my breakfast I was so fast asleep. (That was his story anyway!)

                  ~~~*~~~
                  I can't reccomend Delta highly enough. Nor can my Daughter and new Husband. The flights sped by (no pun intended) and we as passengers were treated like VIP's instead of cattle.

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