Newest Review: ... with the amount of flights I was taking ) and everything ran quite smoothly. Is Delta the finest in Airline experience ?? no, I find... more
Delta - Cheap and friendly
Delta Airlines (DL)
Member Name: Dangey2009
Delta Airlines (DL)
Disadvantages: Not flexible
I'd like to give you an insight into my recent first experience with Delta Airlines as a seasoned traveller with other airlines. I have very mixed views on Delta as you will see from this review some good and some bad. We recently flew with Delta to New York from London and then internally to Chicago before flying back. There were 5 adults and 2 infants under 2 years of age so a fair few of us. My first impression of Delta when booking were that is was very simple plus pretty cheap. For 2 adults and an infant it cost us around £800. This did not mean a seat for our son who was over 1 but under 2 years of age as this would have cost an extra £200. When we checked in for the first flight the staff were helpful and as the flight wasn't full our son have a seat at no extra charge which was very handy as he could sit in his car seat in the chair on the 8 hour flight. On board the cabin crew were extremely friendly and good with children and catered for you needs in a professional and courteous manner. The entertainment is a little outdated as opposed to other long haul flights I have taken but was sufficient and there were many films, tv programmes and games to play to relieve the boredom. I can't fault the airline for their internal flights within the US either as they were again smooth and no delays. The planes were small but still comfortable. The problems arose with Delta on our way back from the US when our friends had forgotten their infant boarding pass that was issued to us at London at the start. Delta is linked with Air France and combined we showed them the original ticket and that the infant was paid for but despite all this they refused to let us board without our friends paying an extra $350 which was ridiculous as this was far more than we paid originally and we had proof of purchase but mislaid the boarding pass. In the end we had to pay this despite arguement and are still trying to get a refund but with no luck yet as the customer service for Air France is not quick. So in summary they were a very decent cheap airline but were not very flexible at times
Summary: Delta - Worth it for a cheap flight to US
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