Avoid Delta, poor poor service. (Delta)

Member Name: Angry Flyer

Product:	Delta
Date:	30/08/07 (153 review reads)
Rating:

Advantages: None

Disadvantages: Rude ground staff, unapoligetic for their mistakes, cramped planes.

Awful, Awful airline.
I flew out to see my husband back in June and missed my connection from JFK to Boston. The connecting flight was a Delta shuttle. I was late due to a very long line at customs. I head out to the customer service desk to be greated by 10 people all standing there, talking with nothing to do.
I grab the attention of one lady, who looked as if I was ruining her day with just my presence. I explain to her the situation and she looked as if she couldn't care less.

"You'll have to take it up with the supervisor. He is over there."
She proceeds to point to a whole bunch of people, whom could have been the said supervisor. I ask politely exactly which one, or if she could perhaps get his attention. A huge sigh was my reply.
"He is that one! Get his attention. Go on!!" Still generally pointing in the direction of this group.
I walk over to the group and of course ask the wrong guy if he is the supervisor. They point to the guy behind me. Standing right next to him, I try to grab his attention. The guy completely blinds me and walks off.
I go back to the girl, rather annoyed to have been treated like that. She says "oh well you should have got his attention. Next flight is tomorrow morning. That's all we can do." She hands me some itinary and turns her back towards me.
The flight was in 10 hours.
Tired and disgusted, I called my husband and explained the situation. He managed to find me another flight that night with American Airlines (who were polite and very helpful).

During my stay we have the unfortunate luck to have to fly with Delta. We booked a trip to Vegas a month before we were due to go. We went through travelocity in order to get the best deal for it, but I have come to realise that paying would probably accounted for better service.
We get to the gate in order to find our seats, and discover we have to sit seperatly. Annoyed that even though we booked so far in advanced that this would be the case.
The plane was cramped and cold. The flight itself was fine but I was uncomfortable the whole way and there seemed as if there was no way to turn off the air con above me.
We flew US Airways back, which was a very smooth and pleasent flight, with polite staff.

Then came my journey home back to the UK.
Hoping I was going to have a different experience this time with Delta, I was proved otherwise.
The woman pulled a ton of stupid faces as I checked in.
"Urrgh they made a mistake with your return flight, it says it's cancelled." I explain that I didnt take the flight with Delta as I wanted to get to Boston that night and felt waiting 10 hours for a half hour flight was stupid.
My husband also confirmed this and the woman then proceeds to blame him for myself not being confirmed on the return flight.
The kicker is that this is all a load of rubbish. I was confirmed on that flight as I found on a journey to the BA desk. The woman there couldn't have been any more help as she explained that Delta didn't know what they were talking about and that I was still on this flight.
Returning to the Delta check in we went to another desk and showed the print out of my conformation to the woman.
"Urrrrgh it says you are cancelled here."
I proceed to tell her I missed the connection and there was nothing I could have done about it.
"Oh errr ok, I'll just go ahead and reverse this then, here is your boarding pass."
I was fuming.
The flight was cramped but smooth but the treatment I recieved with Delta ground staff was unacceptable and pathetic.
My husband and myself shall never be flying with this airline again, lest we can help it.

Summary: Awful ground staff, treated poorly. Won't fly again.