Delta looses and then steals your luggage (Delta)

Member Name: ldkenefick

Product:	Delta
Date:	29/12/07 (195 review reads)
Rating:

Advantages: None at this time

Disadvantages: Plane delays, lost luggage, steals your luggage, small seats and aisles, planes don't heat

I flew out of MCI ... checked two bags, carried on two. I had a stop in Salt Lake City, which arrived late and had to run to my next plane that ended up being 45min delayed to Long Beach (final destination). We finally got onto the plane and arrived in Long Beach. I waited for my luggage that never came. Me and about 20 other people's luggage was missing. We all filed a claim.

I got my luggage almost 24hours later, from this sketchy Mexican man in a beat up Honda that didn't speak almost a lick of English. Delta hires these people, by the way. He handed me a piece of paper to sign, but before I did I checked my luggage to make sure everything was there ... it wasn't. (I never signed that paper)

My digital camera, case, extra battery, photo card, charger, DVD, socks, 30GB Video iPod, headphones, USB, gift cards and gum packs all got stolen out of my luggage. The delivery company didn't help me at all.

I called Delta and they left me on hold for 20 minutes only to drop the phone call. I call back a second time and was on the phone for almost an hour, most of the time on hold. The lady raised her voice at me, told me it was my fault and they aren't liable, and almost refused to send me the forms to fill out a claim.

I fly, on average, once a month and rarely fly with Delta. This isn't the first time I've had a complaint with Delta and they did nothing about it. My advice: DO NOT FLY WITH DELTA!

Summary: Delta is not a very customer service friendly business, don't fly with them.