Had tickets to fly Miami - Atlanta - Manchester.

Flight to Atlanta cancelled due to snow so put onto same flight following day. Stayed in hotel overnight at own expense because snow is 'an act of God'. Queued at Service desk for 3 hours, they wouldn't let us fly anywhere other than Atlanta. Very unhelpful.

Following day flight to Atlanta delayed so missed connection to Manchester. Put on next flight 2 days later. Again hotel would be at our own expense. Tried to get flight to London instead told by Service Desk not possible because we had booked to Manchester. Some passengers managed to swap, many didn't. Some passengers received free hotel vouchers and meal, most didn't. Queues to Service desks horrendous. Advisors on phone hopeless. Customers Services THE WORST I HAVE EVER COME ACROSS.

Managed to get last flight of day to London simply by standing on the desk and harrassing the staff. Got last 2 seats on plane. Flight itself uncomfortable and cramped.

Luggage missing and still waiting for it.

AN AWFUL EXPERIENCE. DREADFUL! DO NOT USE DELTA!!!!!