Shame about the customer service policies (easyJet)

Member Name: b183811

Product:	easyJet
Date:	07/11/08 (56 review reads)
Rating:

Advantages: Try to be on time

Disadvantages: Staff

Pros- At least try to give the impression that your time is important and that they are trying to get away on time. Normally land within 30 mins of schedule.

Cons- so many staff that clearly hate their jobs. If you sit near the front expect to have some passenger try to make pleasant conversation with the staff and get the usual list of complaints about their pay, conditions, pay, customers and pay. Also if you purchase anything on board an easyjet flight - beware the "we've no change at the moment, I'll come back to you with the 10 pounds we owe you" scam. It gets followed later by "what 10 pounds? No, I gave you the right change". I've been caught out twice from Bristol.
Trying to contact easyjet is the world's worst nightmare. Clear strategy of "we try to make it cheap so you shouldn't expect to be treated as a human being".

Summary: So many unhappy employees! Shame