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I wish they'd understand they are cheapER not free!!
Member Name: nadia_shhh
Date: 18/06/11, updated on 18/06/11 (121 review reads)
Advantages: cheaper than proper airlines
Disadvantages: everything else
I had a couple of really bad experiences with easy jet and decided not to fly with them unless they were the only reasonable option in terms of price. Not just because of the couple of times when something went terribly wrong but because I also find that in my experience they almost always have 1 to 2 hour delays if not more.
The prices are cheaper than normal airlines specially if you book early. But for that you get the following: The planes and seats are small and seats are not assigned. So sometimes you end up not sitting with however you are flying with. No meals are provided for free but you can buy sandwitches, crisps, drinks etc. You have to pay more for checked-in baggage and you can only carry one bag on board (including whatever you purchased from duty-free etc). If you want to board early, you have to pay extra. However, for short flights this is all bareable.
One time I booked a slightly late flight (around 7 or 8 p.m.) flying from stansted airport. At check-in nothing seemed wrong and the screens showed that the flight was on time with no problems(it was about one hour before flight time). however, after going through security the screens showed about a 1 hour delay and of course no explanation was given. A little later the delay went up to 2 hours. A while later the screen simply showed the flight as cancelled!! again no explanation and no clear way of dealing with this. I went to the information desk and eventually someone from easyJet showed up. They booked a hotel for us and had a bus to take us there and back the next day for the replacement flight. I think my main problem with them is that was almost no apology and they weren't even friendly to us or took the time to explain. The next day we are taken back to the airport. You'd think after a huge mess up like this they at least wouldn't be as strict about luggage weights etc but they weren't. It almost felt like they did us a favor because they put us up in a hotel! Anyway the flight was slightly delayed and I called the easyjet customer service number to check while in the airport and was told that the reason the flight was cancelled was that they didn't have enough staff and that another flight this morning was cancelled too! I mean surely when you don't have enough staff you know beforehand and there was no need for the torture of incremental delays the day before.
I emailed them later to ask for compensation and was told I was not entitled to any because the flight was delayed and not cancelled! Surely showing the word cancelled on the screen and flying the next day with a different flight number is cancelled and not delayed!
I think what's bad about them is not only the delays and cancellations as this can happen with any airline but their attitude and the way they treat customers. I also find it ironic that they are so strict about check-in times to the second when they often have long delays that they expect customers to understand and not complain about. I have had a few other bad experiences with rude flight attendants etc but I guess you get what you paid for. Although I don't find them that cheap and was recently been able to avoid them as much as I can.
Summary: would only fly with them if all other options are more expensive by a margin
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