Newest Review: ... night before we left for Athens I realised the my darling was taking loads of luggage and I was able to go online and add 3 kg's of extra... more
Cancelled Easyjet Barcelona Flight Spanish Strikes
Author Name: Sarah Rowan
Advantages: Easy to book
Disadvantages: Very poor customer service, implied that I am a liar, would never use again.
After booking a return flight to Barcelona in March of this year I was disappointed to learn of the strikes planned by the airport workers. The flight out to Barcelona was eventually cancelled but as the systems were down at Easyjet I was told to rebook myself and the full cost of the difference would be met by Easyjet. The girl I spoke to was so nice it really surprised me as my experience previously had not been great. Fast forward to tryingt o reclaim and whole different story. Now I am told that the flight did take off and I must have missed it. No refund! Many, many phone calls later and still no further forward. Incidently the return leg was also cancelled at 1am after we had been told to go to the gate for a 7pm flight, to be left standing with no one in the terminal to advise what was going on, it took a check on their website to learn that flight had also been cancelled. Really appalling service, would not use again.
Summary: Poor choice and one I have paid for dearly to the tune of over £300 so far.